Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Gengras Subaru Torrington
Torrington, CT
3,803 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
3,803 Reviews of Gengras Subaru Torrington
September 10, 2019
DO NOT BUY ANY SUBARU and NEVER FROM CENTER SUBARU DO NOT BUY A CAR FROM Center Subaru!!! Google “subaru oil consumption problems” - you have been warned! What is worse, Center Subaru does not stand DO NOT BUY A CAR FROM Center Subaru!!! Google “subaru oil consumption problems” - you have been warned! What is worse, Center Subaru does not stand behind a 12 year loyal customer to address this issue that should just be a pass through to Subaru of North America. The engine oil piston ring problem is a manufacturing defect that leaves us with an unreliable car that is only 3 years old with under 100K miles. We have done all the right things - regular oil changes, did an “oil consumption test” and the dealer will still not acknowledge any issue. Their response, “burning a quart of oil between oil changes is normal”. Not sure what planet you were born on, that is not normal! My wife’s 2015 Outback has the oil light coming on regularly after 1,200-1,500 miles right after an oil change. I don’t have the time to worry about her standing on the side of I-84 pouring synthetic oil in this xxx garbage boxer engine. So, not only does Center Subaru not take a stand for a loyal (2 cars now + 12 years of service revenue) customer, they are willing to put my family’s safety at risk. I hope they go out of business. I am done with their B.S.!! Congrats, you just lost your next sale! Don’t buy any Subaru vehicle, you have been warned. I am taking my wife over to Torrington Toyota (these guys are an A+ dealer w/ honest service department BTW) ASAP to have her pick out a car that is ultra reliable and keeps its value. I have driven Toyotas for the past 20+ years with no issues, never seen the oil light come on...ever! And this review is just the start, heading over to BBB next and may just start a local FB group or website to find other owners who would like to protest Center Subaru for getting similarly screwed. Let’s shut them down! Again, in CAPS - “DO NOT BUY A CAR FROM CENTER SUBARU”. You have been warned!!! More
by uconnwes
Employees Worked With
Andy Maiolo
September 09, 2019
Tai is Excellent Went into Center Subaru to trade in my old car for something that handles better in this glorious New England weather. Tai was very knowledgeable of e Went into Center Subaru to trade in my old car for something that handles better in this glorious New England weather. Tai was very knowledgeable of each model and after a few hours of looking over multiple models, Tai helped me figure out the best car to suit my needs. Thanks again! More
by Aerospacer919
Employees Worked With
Tai Maher
September 08, 2019
Great experience I came in looking for a used car, but the dealer did a wonderful job and showed me all of my options. I ended up getting a brand new car with a fantas I came in looking for a used car, but the dealer did a wonderful job and showed me all of my options. I ended up getting a brand new car with a fantastic deal. It was overall a great experience. Everyone was very helpful and did what they cool to help me save money. More
by Elisabeth
Employees Worked With
Mike Persechino, Joe Cabrera, Maria Reynolds
September 07, 2019
Excellent service! Definitely, the most pleasant experience dealing with Subaru service centers throughout Connecticut, Center Subaru has the most friendly and dedicated Definitely, the most pleasant experience dealing with Subaru service centers throughout Connecticut, Center Subaru has the most friendly and dedicated staff. Above and beyond good works, a long neglected safety recall was taken care of without my request. Thank you for looking out for me. I'll spread the good words. 🥰 More
by studiorui
Employees Worked With
Mark Orcutt, Liza Wynne
September 07, 2019
Great Service I always feel confident that I am getting an honest assessment and deal with Center Subaru. This visit was no exception. Ralph was thorough, friendly I always feel confident that I am getting an honest assessment and deal with Center Subaru. This visit was no exception. Ralph was thorough, friendly and gave his honest opinion on what he would do if the car was his. More
by jasomatic
Employees Worked With
Ralph Mastrianna
September 06, 2019
Air bag My visit was awesome. Ralph & Cheryl were so helpful and friendly and Liza was very accommodating in arranging my appointment. I would recommend your My visit was awesome. Ralph & Cheryl were so helpful and friendly and Liza was very accommodating in arranging my appointment. I would recommend your dealership to friends. More
by Cathyevans80
Employees Worked With
Ralph, Liza Wynne, Cheryl Poirier
September 06, 2019
Fabulous! I have bought 2 cars and leased a 3rd at this dealership. There is never any pressure or BS. I have always been 100% satisfied, whether it’s an oil c I have bought 2 cars and leased a 3rd at this dealership. There is never any pressure or BS. I have always been 100% satisfied, whether it’s an oil change or I need to buy/lease a car. Even if it is something as mundane as not being able to figure out how to change the clock in my car I have been treated with respect, been given immediate attention and helped just because I am a customer (no charge for the clock change). I have never had a doubt about any transaction I have had at Center Subaru. Dealing with cars can be stressful, expensive and leave one with the fear of being taken for a ride. Not at Center Subaru! I know someone that drives from out of state just to do business here! More
by mvb
Employees Worked With
James Sands, Allie Grosso
September 05, 2019
Great experience all the staff are wonderful I couldn’t be happier with my new Subaru thank you Robert Blue for making it an easy and fast process and treating me ya like family I strongly recomm I couldn’t be happier with my new Subaru thank you Robert Blue for making it an easy and fast process and treating me ya like family I strongly recommend seeing Robert and getting a new car you won’t regret it! More
by AustinM123
Employees Worked With
Robert Blue Sr., James Sands
September 04, 2019
Friendly service and easy process The staff at Center Subaru were very helpful during my car buying process. I never felt pressured or rushed at all and they always patiently went thro The staff at Center Subaru were very helpful during my car buying process. I never felt pressured or rushed at all and they always patiently went through all the options for me. I was mainly helped by Allie and she made sure to keep in touch with me throughout the entire process. More
by Jasmine
Employees Worked With
James Sands, Allie Grosso, Evan Grohs
September 04, 2019
Consistently responsive and professional From making an appointment with Liza to getting car serviced to waiting in a customer friendly facility to paying the bill the proces is superior From making an appointment with Liza to getting car serviced to waiting in a customer friendly facility to paying the bill the proces is superior More
by RJM
Employees Worked With
Mike Persechino, Joe Cabrera, Mark Orcutt, Liza Wynne
