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Gengras Chrysler Dodge Jeep Ram
East Hartford, CT
288 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 288 reviews
July 31, 2020
Refused to honor fully approved BOA loan despite BOA Preferred Dealership Network membership. Would not deliver car without collecting loan initiation fees. Initiated hard credit pulls and damaged my c Preferred Dealership Network membership. Would not deliver car without collecting loan initiation fees. Initiated hard credit pulls and damaged my credit, violating the BOA contract according to BOA. Received fraud warning from Credit Karma. Filed complaints and transferred loan to BOA. Dealer was unwilling to rewrite sale as suggested by BOA. Formal complaints and earned reviews to follow. More
by 2020ChallengerBuyer
Employees Worked With
Todd Lankton, Dave, Jim Tucker
July 27, 2020
Easy purchase I bought a CPO Town&Country from Gengras. I was taken care of by Lucas. I saw the car, took a short drive and then made an offer. It was accepted righ I bought a CPO Town&Country from Gengras. I was taken care of by Lucas. I saw the car, took a short drive and then made an offer. It was accepted right away without a counter offer or hesitation. That's the way I buy cars. I make an offer. It's either accepted or rejected and I walk away. The condition of the car was like it was a new one. So in review, this was the easiest car buying experience I've ever had. More
by artie
Employees Worked With
Lucas Jandreau
July 19, 2020
Great service! Alejandro took amazing care of us! He explained the entire process of buying a Jeep and helped us pick the best car for our family. Alejandro was supe Alejandro took amazing care of us! He explained the entire process of buying a Jeep and helped us pick the best car for our family. Alejandro was super attentive with our entire family and kept us updated throughout the entire process and we were able to quickly obtain our brand new Jeep! More
by Marco-alegre
Employees Worked With
Alejandro Cabrera
July 06, 2020
the charm blinded me! Alejandro did a good job selling the car. My wife felt something was wrong. And of course the car needs some repairs now. To late. Alejandro did a good job selling the car. My wife felt something was wrong. And of course the car needs some repairs now. To late. More
by naz82573
Employees Worked With
Alejandro Cabrera
July 01, 2020
We are now a two Jeep family! Alejandro Cabrera was wonderful in helping me get my new Jeep Cherokee. He was recommended by someone I trust - my husband, who got a Jeep Grand Cher Alejandro Cabrera was wonderful in helping me get my new Jeep Cherokee. He was recommended by someone I trust - my husband, who got a Jeep Grand Cherokee through him a few months ago. He was very personable, understanding, helpful & no pressure. I was a bit concerned about buying a car now due to COVID, but my car died & it became necessary. But Gengras has it covered relative to safety protocols & I never felt unsafe. I also got my old car at Gengras many years ago & had a similar positive experience. More
by desweeney
Employees Worked With
Alejandro Cabrera
January 18, 2020
Amazing service !!! We just went back to lease our SECOND vehicle from Scott Tesla. S E C O N D vehicle. The experience is always amazing from the moment we step into the building. They worked with our budge vehicle from Scott Tesla. S E C O N D vehicle. The experience is always amazing from the moment we step into the building. They worked with our budget and met our needs and then some! I highly recommend this dealership and working with Scott! More
by Rivera0889
Employees Worked With
Scott Tesla
January 04, 2020
Made an appt with gengras and they were ready for me. Alejandro Cabrera was my salesman and was fantastic! Patient, understanding, knew what I was looking for and put in a lot of effort to find it! Chang Alejandro Cabrera was my salesman and was fantastic! Patient, understanding, knew what I was looking for and put in a lot of effort to find it! Changed my attitude about car salesman. Very nice and knowledgeable young man. Thank you Alejandro! More
by Carolann477
Employees Worked With
Alehandro Cabrera
December 03, 2019
My husband had such a fantastic experience with Alejandro and the team at Gengras! It had been quite awhile since we had purchased a new car and they made us feel so comfortable and made the car buying proce and the team at Gengras! It had been quite awhile since we had purchased a new car and they made us feel so comfortable and made the car buying process quite enjoyable! Customers for life! More
by laudymarie
Employees Worked With
Alejandro Cabrera
October 07, 2019
Job well done Alejandro Cabrera and Nick were great to deal with when i turned in my patriot lease and got a Cherokee. Followed through as promised on every issue Alejandro Cabrera and Nick were great to deal with when i turned in my patriot lease and got a Cherokee. Followed through as promised on every issue and conducted themselves in a professional manner. I would recommend Alejandro to everyone. More
by todd
Employees Worked With
Alejandro Cabrera and Nick
