Gengras Chrysler Dodge Jeep Ram

Purchased a 2021 Jeep Gladiator. Sales and finance were nice as could be till I drove off the lot. Issue was, I was told the bed liner and “sentinel” would be applied before I picked it up, didn’t happen. nice as could be till I drove off the lot. Issue was, I was told the bed liner and “sentinel” would be applied before I picked it up, didn’t happen. Was then told I had an appointment the following Monday, “just drop it off, it’s all set”, didn’t happen. I waited a week to ask what was happening, was told, “it’s all set, just waiting on a call back”. If you don’t get a call, it’s not all set. Got an email on Saturday saying, I had an appointment for the following Thursday unfortunately, didn’t see it till Monday. Having a scheduling issue, I asked if it was ok to drop it off Wednesday night, only to be told, “that doesn’t make any sense”. Even one point being told, “Hey, we made the appointment, if you can’t make it, it’s on you, not us”. After a full day arguing, I mean explaining I couldn’t do Thursday, they called and said I could drop it off. Got there Wednesday night and they had a “loaner” for me. I got a few miles away and saw that it didn’t even have enough gas in it for me to get home, living over an hour away. So, being told it would be ready Friday, I didn’t hear anything so, emailed at 2:30 to inquire, didn’t hear anything. I called at 3 times between 3:15and 4:30, not being able to reach anyone. Salesman called me at 4:30 saying, “sorry, we’ve been playing phone tag all day”. I’m sorry but, it’s NOT phone tag unless you call me at least once!! He proceeds to tell me they close in less than an hour and a half, knowing I’m more than an hour away. I got there and the manager had my key, asked for the loaner key and said I’m all set. Disgusted, I just left. No mention of the loaner with no gas, no apologies for any of it. The worst part is, no one took any responsibility, no apologies, as a matter of fact, their attitude was that it just me being unreasonable. This was the worst experience I’ve had at a dealership and have never really had a good one. More

Recently purchased a new Ram 2500. set up Test drive and and started the adventure. I worked with Alejandro Cabrera. was a great person to work with! no pressure, No up selling, No sales pitch just some go and started the adventure. I worked with Alejandro Cabrera. was a great person to work with! no pressure, No up selling, No sales pitch just some good laughs and some story's and a great experience More

This review is directly because of my experience with my salesman Alejandro Cabrera. I bought a preowned 2019 Jeep Wrangler Unlimited Rubicon at the end of September. Alejandro was my advocate when I needed salesman Alejandro Cabrera. I bought a preowned 2019 Jeep Wrangler Unlimited Rubicon at the end of September. Alejandro was my advocate when I needed some things taken care of with the car to make the deal happen. He worked with his management, the detail and services departments and made sure my experience was what it should be. I read all the reviews and explained to him I was a bit concerned due to some of the poor scores. He told me not to worry and that I was working with him directly and he would make sure things went smoothly. I have to say he was a man of his word and made everything work the right way. I would highly recommend you call Gengras and speak with Alejandro. He will make your experience a good one and stand by his word. Good luck! More

Dear Business ManagerGengras Dodge/Jeep,I am writing Dear Business Manager Gengras Dodge/Jeep, I am writing to you about my experience purchasing a car from Gengras Dodge/Jeep recently. My name is J Dear Business Manager Gengras Dodge/Jeep, I am writing to you about my experience purchasing a car from Gengras Dodge/Jeep recently. My name is Jeff Redman. My wife Pam and I were looking for a used Jeep Wrangler. We were met at the front desk with a very professional staff who set us up with one of your salesmen, Alejandro Cabrera. Alejandro was polite, professional and thorough. He treated us as though we were the only ones he was working with. Alejandro answered all our questions and concerns and made us feel very comfortable during the entire process. He stayed in touch with us and made the sale easy and without pressure. Alejandro gave us a tour of the entire facility to show the quality and care your establishment takes into providing customers the best treatment even after the sale. The business team was just as professional and accommodating during the delivery process. The best part of our experience was the relationship with Alejandro Cabrera and all his thoughtfulness and extra care. You have a tremendous person working hard for such a quality establishment. Thank you for our experience with Gengras Dodge/Jeep. More

I cannot get in touch with anyone to complete the refund of the money taken from me for a car they said I was initially approved for but let me leave and then called and said I wasn't approved for. They sim of the money taken from me for a car they said I was initially approved for but let me leave and then called and said I wasn't approved for. They simply could have cancelled the transaction as the money had not been taken yet but they let it go through and now 4 days later I am trying to get them to return my money. As I have worked in banking and retail I know for a FACT that the transaction could have been made to not go through and we could have avoided this. I am highly disappointed and at this point I may have to go into the dealership and cause an issue so that they will give me back my money. I would not recommend anyone go here as they seem to be dishonest unless they want to make it work for you. More

I recently ordered and took delivery of an expensive RAM truck from Gengras Chrysler Dodge Jeep & RAM in East Hartford, CT – and it could not have gone smoother. First of all, I had the best salesperson in truck from Gengras Chrysler Dodge Jeep & RAM in East Hartford, CT – and it could not have gone smoother. First of all, I had the best salesperson in Albie Levine – who has won many Sales Awards over the years for his low-pressure, even “educational” sales style. Highly Recommended! Before finding Gengras, I had several experiences with the opposite type of salesperson - where you have to spend your first 15 minutes teaching them to respect you. Granted, I had done some research before I got there. I knew what I wanted and I knew about what my trade was worth, and this saved a lot of time. But the best part about purchasing at Gengras is that their salespeople are not on commission – and that really changes the experience when it comes to getting a fair deal. More

This is not in my Character to say negative things but dealing with these guys they're horrible,it's four weeks I'm still waiting for the registration .DMV notify me that they have receive no paperwork dealing with these guys they're horrible,it's four weeks I'm still waiting for the registration .DMV notify me that they have receive no paperwork from them and when asked the first time they blame the DMV when I call to ask when the paper was sent , they have no answers,and I paid for it.Now they're ghosting me.When I asked Evan .M of Finance he does not know.When I left a message with Mohammad Salama who I Dealt with he did not respond. More

I worked with Pete Zaniewski on getting pricing for a Ram 1500, they couldn't meet their advertised price pre taxes and fees, regardless of which financing terms you choose. this is in violation of CT 42-110 1500, they couldn't meet their advertised price pre taxes and fees, regardless of which financing terms you choose. this is in violation of CT 42-110b-28(b)(1). I have filed a complaint with the CT Department of Consumer Protection More

"Quick and painless — the dealership made the process easy I'm not someone who writes a lot of reviews. I recently bought a new Jeep from Gengras Chrysler Dodge Jeep Ram and the experience was excellent. The s I'm not someone who writes a lot of reviews. I recently bought a new Jeep from Gengras Chrysler Dodge Jeep Ram and the experience was excellent. The sales team, provided me the a great price including everything I was looking for. I cannot say enough about Evan Merkowski and Jim Tucker .They were upfront and honest about everything and went way out of their way to make sure all of my needs were met. "Great Experience." More

Refused to honor fully approved BOA loan despite BOA Preferred Dealership Network membership. Would not deliver car without collecting loan initiation fees. Initiated hard credit pulls and damaged my c Preferred Dealership Network membership. Would not deliver car without collecting loan initiation fees. Initiated hard credit pulls and damaged my credit, violating the BOA contract according to BOA. Received fraud warning from Credit Karma. Filed complaints and transferred loan to BOA. Dealer was unwilling to rewrite sale as suggested by BOA. Formal complaints and earned reviews to follow. More