Gengras Chrysler Dodge Jeep Ram

This is a follow up to my prior review of March regarding the purchase of a 2010 Honda CRV. After making numerous promises that the car would be good running condition upon acceptance, it turns out that the the purchase of a 2010 Honda CRV. After making numerous promises that the car would be good running condition upon acceptance, it turns out that the promises were a bald faced lie.by the sales rep, service dept, and the dealership administration. Alejandro Cabrera never took it upon himself to coordinate the resolution of the problem. The problem, at first, appeared to be a simple fix with the driver's side electric door lock. Upon further examination by our trusted mechanic, there were more serious problems that should have been identified by any competent service department. They were a faulty air conditioner compressor and two bad sway bars. Obviously, there was no meaningful inspection of the vehicle prior to sale or these conditions would have been identified. The repairs totaled $900. Not only were the correct repairs expensive, the poor condition of the sway bars could have caused or contributed to a serious accident! Gengras did nothing to rectify these issues, or call me to arrange a fix. These guys are not trustworthy. In the meantime, my lawyer is drawing up papers to serve on Gengras in the near future. I don't want to see a note from someone at Gengras saying call me. I want them to call me and tell what they will do for me. They are a disgrace! Jeff Bruneau More

I recently leased to buy a 2021 Dodge Durango. My salesman, Alejandro, was exceptional. He was professional, personable, and made the entire process seamless for me. I appreciate his hard work and di salesman, Alejandro, was exceptional. He was professional, personable, and made the entire process seamless for me. I appreciate his hard work and diligence to find the right vehicle for me during this whole process. I would highly recommend going to see Alejandro the next time you are looking for a new vehicle, as I know I will be again when the time comes. More

Alejandro Cabrera is an awesome salesman. We came in looking for a used SUV. Alejandro took the time to go through their entire inventory to find us the perfect vehicle. I'll be a repeat customer with s looking for a used SUV. Alejandro took the time to go through their entire inventory to find us the perfect vehicle. I'll be a repeat customer with sales people like Alejandro Cabrera working there. More

I purchased a 2020 ram 2500, my sales associate was Alejandro. He was very helpful, nice to deal with and very professional. I appreciate his and everyone else’s hard work and I will be back next time Alejandro. He was very helpful, nice to deal with and very professional. I appreciate his and everyone else’s hard work and I will be back next time I’m in need of a new vehicle. More

Alejandro Cabrera and the other staff members were very helpful and knowledgeable. We appreciate you going above and beyond to help us this was an awesome buy experience. I will definitely come back when I helpful and knowledgeable. We appreciate you going above and beyond to help us this was an awesome buy experience. I will definitely come back when I decide to upgrade my Jeep. More

Alejandro took care of me when it came to finding the perfect vehicle. I came in on a new trail hawk, but he was able to get me into everything I wanted on a certified one at a much better cost. Will con perfect vehicle. I came in on a new trail hawk, but he was able to get me into everything I wanted on a certified one at a much better cost. Will continue to refer and return! More

Horrible customer service! Rude and unprofessional establishment! STAY AWAY!! This dealership did everything they could to turn me away! Not one manager ever responded to my voicemails about my salesm establishment! STAY AWAY!! This dealership did everything they could to turn me away! Not one manager ever responded to my voicemails about my salesman blowing me off and hanging up in my face!Carl Jean-Pierre is the worse salesman!! STAY AWAY from this dealership! More

Alejandro Cabrera was a great salesman, a smooth and no problematic transaction resulted in a great dealership experiance that I can recommend to many. I can solemnly say that he definatley my first decisi problematic transaction resulted in a great dealership experiance that I can recommend to many. I can solemnly say that he definatley my first decision to purchase a car a good one! More

Mo Salama is a curtious and knowledgeable salesperson. I purchased a car for my daughter and not once did we feel any pressure from Mo. When we picked up the car, Mo went above and beyond. He put the car in purchased a car for my daughter and not once did we feel any pressure from Mo. When we picked up the car, Mo went above and beyond. He put the car in the showroom with a huge red bow! He made us feel extra special. I highly recommend you go see Mo Salama when purchasing a car! Thank you Mo!!! Lori P. More

Alejandro Cabrera assisted quite nicely for the sale of 2012 Jeep Grand Cherokee. The experience was pleasant, friendly and I would recommend. Thank you for a good sale. 2012 Jeep Grand Cherokee. The experience was pleasant, friendly and I would recommend. Thank you for a good sale. More