Gengras Chrysler Dodge Jeep Ram

Alejandro Cabrera was my salesperson at Gengras Chrysler Didge Jeep Ram. Although I came in interested in buying a used car that I viewed on-line he did not try to lead me to purchase a new one. He was att Didge Jeep Ram. Although I came in interested in buying a used car that I viewed on-line he did not try to lead me to purchase a new one. He was attentive, courteous, knowledgeable and down to earth. He made the transaction of my purchase smooth and personable. Overall I had a very good buying experience and would not hesitate to send family and friends who want to purchase a car to see Alejandro. More

Had a great car buying experience at Gengras. Sales associate Victoria was very helpful, made the experience stress free and fun. associate Victoria was very helpful, made the experience stress free and fun. More

Very poor experience with this dealer. Tried to buy a vehicle here three times and each time I get the typical dealer runaround. I guess I ask too many questions and don’t let them just get the price the vehicle here three times and each time I get the typical dealer runaround. I guess I ask too many questions and don’t let them just get the price they want. Three strikes though. You’re out Gengras. Take my advice. Take your business elsewhere and maybe they will figure out how to treat their customers but I’m not so sure that will happen More

Alejandro was awesome! He came up with a great financing option for us. Personable, nice, I would go through him again! This was our second purchase through Gengras!!! option for us. Personable, nice, I would go through him again! This was our second purchase through Gengras!!! More

It was a pleasant experience at Gengras. Alejandro Cabrera was very helpful and patient in walking us through our options and answering our questions. We are still deciding on options and I expect Al Cabrera was very helpful and patient in walking us through our options and answering our questions. We are still deciding on options and I expect Alejandro will hear from us again. More

We had a great experience from beginning to end with Alejandro. He focused on our needs, walked us through many options, and we settled on the right vehicle for family. The process was personal and enjo Alejandro. He focused on our needs, walked us through many options, and we settled on the right vehicle for family. The process was personal and enjoyable and a great thanks to Alejandro for his fantastic approach and personal touch. More

Told dealership I did not want VIN etching. I did not review contract closely at signing it as everything else had been upfront. The finance manager did not disclose it as he should have. So I was charge review contract closely at signing it as everything else had been upfront. The finance manager did not disclose it as he should have. So I was charged for VIN etching, which they didn't do as it was already done. Called them and was told by Mo, salesperson I dealt with, I would get a refund. Still waiting and no one returns my calls. More

I would just like to thank Alejandro Cabrera for his help over the weekend. He help me and my wife out, by letting us test drive a couple of Jeep Wranglers (Sahara & Rubicon) versions. Alejandro is very know over the weekend. He help me and my wife out, by letting us test drive a couple of Jeep Wranglers (Sahara & Rubicon) versions. Alejandro is very knowledgeable about the Wranglers, and at know time did he pressure us with a sale. very nice atmosphere at Gengras More

I recently purchased a 2014 Jetta from Gengras of East Hartford. Alejandro assisted and guided me through the process. He was very informative, knowledgeable and I never felt any pressure to purchase. He Hartford. Alejandro assisted and guided me through the process. He was very informative, knowledgeable and I never felt any pressure to purchase. He has also followed up after we purchased the vehicle. All the staff at Gengras of East Hartford were kind, polite and respectful. I felt very comfortable and welcome. I would recommend using Alejandro if you are in the market for a vehicle. More

This is a follow up to my prior review of March regarding the purchase of a 2010 Honda CRV. After making numerous promises that the car would be good running condition upon acceptance, it turns out that the the purchase of a 2010 Honda CRV. After making numerous promises that the car would be good running condition upon acceptance, it turns out that the promises were a bald faced lie.by the sales rep, service dept, and the dealership administration. Alejandro Cabrera never took it upon himself to coordinate the resolution of the problem. The problem, at first, appeared to be a simple fix with the driver's side electric door lock. Upon further examination by our trusted mechanic, there were more serious problems that should have been identified by any competent service department. They were a faulty air conditioner compressor and two bad sway bars. Obviously, there was no meaningful inspection of the vehicle prior to sale or these conditions would have been identified. The repairs totaled $900. Not only were the correct repairs expensive, the poor condition of the sway bars could have caused or contributed to a serious accident! Gengras did nothing to rectify these issues, or call me to arrange a fix. These guys are not trustworthy. In the meantime, my lawyer is drawing up papers to serve on Gengras in the near future. I don't want to see a note from someone at Gengras saying call me. I want them to call me and tell what they will do for me. They are a disgrace! Jeff Bruneau More