Gengras Chrysler Dodge Jeep Ram

Stay Away! The customer service I received was horrible. My Jeep broke before the first payment was due and they would not stand behind fixing it. They would no The customer service I received was horrible. My Jeep broke before the first payment was due and they would not stand behind fixing it. They would not return phone calls and were a complete nightmare to deal with. The only person that even tried to help me was Dave in the service Dept. Unfortunately his hands were tied without the sales dept. approval. I don't recommend going to Gengras. More

Worst customer service experience. Over 3 months of Worst customer service experience. Over 3 months of trying to have vehicle fixed that was under warranty. Service advisor never calls or gets on Worst customer service experience. Over 3 months of trying to have vehicle fixed that was under warranty. Service advisor never calls or gets on the phone for updates or give info. Also lies about ordering parts that never seem to come in or blame issues on manager etc. But manager is no better. Said he wants to help with problem but seems too busy to call back after I had to call. No urgency or care with them. We are just asking for communication and having our vehicle fixed. Not asking that much. Time to find another dealer More

Everyone was very helpful, diagnosed my Jeep, explained what it needed now and what can be planned for service in the near future. I recommend Gengras Chrysler, Dodge, Jeep, Ram to everyone that wants the what it needed now and what can be planned for service in the near future. I recommend Gengras Chrysler, Dodge, Jeep, Ram to everyone that wants the job done right the first time. Thank you very much for the wonderful service experience! More

Mo Salama my sales representative at Gengras was outstanding! Mo was knowledgeable and explained every important detail that I needed to know. Everyone I worked with at the dealership was extremely outstanding! Mo was knowledgeable and explained every important detail that I needed to know. Everyone I worked with at the dealership was extremely professional and personable, not all dealerships are like that. I highly recommend going to Gengras for all your Dodge, Chrysler, and Jeep needs. The staff does not pressure or try to sell you something you don’t want. Thank you Mo for a professional and pleasant experience! More

I went in for a tire rotation and alignment.James was very professional and have great customer service he know his Job and I can tell he love his job and enjoyed doing it.James was awesome! I will be as very professional and have great customer service he know his Job and I can tell he love his job and enjoyed doing it.James was awesome! I will be asking for him at my next appointment I was pleased with my service there 100% More

Went to purchase a truck and when they presented the numbers they were charging me $1695.00 for a ceramic coating. Told the salesmen I did not want that and he informed me I have to buy it I did not ha numbers they were charging me $1695.00 for a ceramic coating. Told the salesmen I did not want that and he informed me I have to buy it I did not have a choice. My choice is to not purchase a vehicle here. Never go their again. This is a scam stay away More

We have purchased vehicles in the past from Gengras but I will not be returning. I requested a quote on a Jeep Grand Cherokee advertised at $48K and it has $2,700 added dealer fees making the cost actually $ will not be returning. I requested a quote on a Jeep Grand Cherokee advertised at $48K and it has $2,700 added dealer fees making the cost actually $51K $1,624.00 Added value fee $700.00 Doc fee $300 Vin etch fee? This is the biggest dealer scam going on, especially for used cars. If you are in the market for a car make sure you understand that these fees are not normal and are negotiable or you can shop elsewhere like I am. More

Gave me a great trade in price and got me out the door for msrp during a time when most dealers are slinging large markups for msrp during a time when most dealers are slinging large markups More

Moe was a very insulting salesperson to us. He needed to have the last word and wouldn't even show us the truck we went to dealership to see. His viewpoint was the only viewpoint. He was constantly correc have the last word and wouldn't even show us the truck we went to dealership to see. His viewpoint was the only viewpoint. He was constantly correcting me and we were only sitting with him for 5 minutes. Very poor customer service. More

HORRIBLE customer service! Sold me my car with a broken part, said they would fix it and when it came time to fix it they reneged. I would not recommend! I even reached out to my salesman and of course I r part, said they would fix it and when it came time to fix it they reneged. I would not recommend! I even reached out to my salesman and of course I received no response. When they sent me to the Plainville location to have it fixed the staff there called and yelled at them for reneging on fixing the broken part. I am disgusted with them! More