Gengras Chrysler Dodge Jeep Ram

This place is an absolute hot mess with absolutely atrocious customer service all the way up to and including the GM. I reached out to the GM Jim Tucker (who emailed me first) and mentioned that the t atrocious customer service all the way up to and including the GM. I reached out to the GM Jim Tucker (who emailed me first) and mentioned that the transaction left a lot to be desired. He sent me back a boilerplate one-line reply thanking me and then when I replied to that the email bounced. I called and left a message - no call back. He's obviously using some kind of automated software and didn't give a xxxx at all that my buying experience there had been so awful. The only bright side of the entire transaction was my salesman Mo, who went above and beyond to get me in the car. I've owned several high end brands (Porsche, BMW, Land Rover) and decided to treat myself to a Challenger for a fun spare car. The ONLY reason I stayed with Gengras was because of Mo. Everything else about this place - from the dishonest online prices (they list prices that include every possible discount, and most people will not qualify for all of them) to the fact that I sat around waiting for almost 2 hours for a finance person despite having an appointment. The people next to me in the waiting room were the FIRST appointment of the day and they had also been waiting for over an hour as well. The nonsensical ceramic coat that Gengras makes you buy for ~$1500? That's ridiculous too. I got it for $700 on my car, so when you negotiate with them, keep that in mind. They force you to buy the ceramic coat because it's already on the car. I never would have bought it otherwise. Just another shady aspect of this terrible dealership. Never, ever again. Mo was great, and the home delivery staff was very professional (despite also being late). Otherwise I have nothing positive to say about this place, it was awful. Mo should go work somewhere else. More

Stay Away! The customer service I received was horrible. My Jeep broke before the first payment was due and they would not stand behind fixing it. They would no The customer service I received was horrible. My Jeep broke before the first payment was due and they would not stand behind fixing it. They would not return phone calls and were a complete nightmare to deal with. The only person that even tried to help me was Dave in the service Dept. Unfortunately his hands were tied without the sales dept. approval. I don't recommend going to Gengras. More

Worst customer service experience. Over 3 months of Worst customer service experience. Over 3 months of trying to have vehicle fixed that was under warranty. Service advisor never calls or gets on Worst customer service experience. Over 3 months of trying to have vehicle fixed that was under warranty. Service advisor never calls or gets on the phone for updates or give info. Also lies about ordering parts that never seem to come in or blame issues on manager etc. But manager is no better. Said he wants to help with problem but seems too busy to call back after I had to call. No urgency or care with them. We are just asking for communication and having our vehicle fixed. Not asking that much. Time to find another dealer More

Everyone was very helpful, diagnosed my Jeep, explained what it needed now and what can be planned for service in the near future. I recommend Gengras Chrysler, Dodge, Jeep, Ram to everyone that wants the what it needed now and what can be planned for service in the near future. I recommend Gengras Chrysler, Dodge, Jeep, Ram to everyone that wants the job done right the first time. Thank you very much for the wonderful service experience! More

Mo Salama my sales representative at Gengras was outstanding! Mo was knowledgeable and explained every important detail that I needed to know. Everyone I worked with at the dealership was extremely outstanding! Mo was knowledgeable and explained every important detail that I needed to know. Everyone I worked with at the dealership was extremely professional and personable, not all dealerships are like that. I highly recommend going to Gengras for all your Dodge, Chrysler, and Jeep needs. The staff does not pressure or try to sell you something you don’t want. Thank you Mo for a professional and pleasant experience! More

I went in for a tire rotation and alignment.James was very professional and have great customer service he know his Job and I can tell he love his job and enjoyed doing it.James was awesome! I will be as very professional and have great customer service he know his Job and I can tell he love his job and enjoyed doing it.James was awesome! I will be asking for him at my next appointment I was pleased with my service there 100% More

Went to purchase a truck and when they presented the numbers they were charging me $1695.00 for a ceramic coating. Told the salesmen I did not want that and he informed me I have to buy it I did not ha numbers they were charging me $1695.00 for a ceramic coating. Told the salesmen I did not want that and he informed me I have to buy it I did not have a choice. My choice is to not purchase a vehicle here. Never go their again. This is a scam stay away More

We have purchased vehicles in the past from Gengras but I will not be returning. I requested a quote on a Jeep Grand Cherokee advertised at $48K and it has $2,700 added dealer fees making the cost actually $ will not be returning. I requested a quote on a Jeep Grand Cherokee advertised at $48K and it has $2,700 added dealer fees making the cost actually $51K $1,624.00 Added value fee $700.00 Doc fee $300 Vin etch fee? This is the biggest dealer scam going on, especially for used cars. If you are in the market for a car make sure you understand that these fees are not normal and are negotiable or you can shop elsewhere like I am. More

Gave me a great trade in price and got me out the door for msrp during a time when most dealers are slinging large markups for msrp during a time when most dealers are slinging large markups More

Moe was a very insulting salesperson to us. He needed to have the last word and wouldn't even show us the truck we went to dealership to see. His viewpoint was the only viewpoint. He was constantly correc have the last word and wouldn't even show us the truck we went to dealership to see. His viewpoint was the only viewpoint. He was constantly correcting me and we were only sitting with him for 5 minutes. Very poor customer service. More