
Gengras Chrysler Dodge Jeep Ram
East Hartford, CT
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To whom it may concern: My name is LaKiesha Reed, and To whom it may concern: My name is LaKiesha Reed, and I'm a single African American, Insurance Professional, and Mother. My boyfriend Jovan and To whom it may concern: My name is LaKiesha Reed, and I'm a single African American, Insurance Professional, and Mother. My boyfriend Jovan and I were paired with Ralph Eastwood. Ralph and I conversed back on forth on my needs vs. wants, and exactly what I would qualify for. We test drove cars and explored all options. Then to my amazement, Ralph found the car of my dreams!!! It was everything I had asked for, and then some! This 2008 Chrysler 300 had all the bells and whistles and actually fit the parameters Ralph said I had fallen into, in order to be granted the loan. I was sooo happy, but this however didn't last long. To make a very long story short, at Gengras Chrysler Dodge, I received exactly what I asked for in a car by the salesperson Ralph, and was approved for 2 loans. However, by the time the deal was to be finalized, I found myself being totally mishandled, involved in an obvious war of such between Gengras Chrysler and Gengras Chevy, blatantly disrespected, verbally assaulted and admittedly ostracized by both the finance manager Blake Riley and General Sales Manager Rich Lamb. To sum it up, I pretty much received the WORST customer service, I have ever encountered, to date. Therefore I took my business elsewhere and was approved for a 2012 Chrysler 200 just 24 hours later. I will not be doing business there ever again. Sincerely, LaKiesha Reed More
Outstanding from start to finish. Every person that I dealt with made the experience of buying a new car very positive. I highly recommend this dealership without any reservation. dealt with made the experience of buying a new car very positive. I highly recommend this dealership without any reservation. More
The minute i met Albie and Joe they made my visit comfortable with no pressure or fancy sales pitches...i got the vehicle i wanted(2012 wrangler unlimited)and a year newer for the same msrp other dea comfortable with no pressure or fancy sales pitches...i got the vehicle i wanted(2012 wrangler unlimited)and a year newer for the same msrp other dealers wanted for 2011's...the experience was so pleasant i went two buildings down and bought my wife a 2012 kia sportage sx from Gengras Kia! Thank guys! John Ricci More
Joe Goffa was my Sales Rep, he was EXCELLENT. Very enthusiastic and informative about my new Jeep Wrangler Unlimited. He owns one, so he was very good at demonstrating how to use the various features enthusiastic and informative about my new Jeep Wrangler Unlimited. He owns one, so he was very good at demonstrating how to use the various features. He also kept me apprised of the process as it was being built-to-order. The Front Desk was just "good," because they weren't that helpful. When I'd ask to see Joe, they'd just kind of say "ok, just go look for him, but actually I think he has the day off." I thought for sure they'd page him or at least get in touch with him somehow to let him know I had arrived. This happened 2x when I went there, so I think they just aren't super helpful. More
During the sales process, Gerald was very helpful and had good advice that helped me decide which auto to buy all while taking the time to look over several different cars on that day. I was most impressed good advice that helped me decide which auto to buy all while taking the time to look over several different cars on that day. I was most impressed by his honest impressions of what the vehicles were and what features would be better for my needs, and especially impressed by the fact that the different vehicles were on three different lots at other gengras stores. The friendliness and professionalism are excellent through the entire sale and delivery. We did encounter a small glitch with an over-payment, and there was a fair amount of confusion as to resolving it - however the staff maintained their professional and helpful attitude throughout the process of resolving our issue. I would definitely recommend this dealer. They went above and beyond - also had a small service issue and they did well more than expected to repair it. More
Had a great esperience at Gengras. Joe was very friendly and informative. It was the best quote I received for the Laredo 26x and they actually had the exact car I wanted on site. The best part was that and informative. It was the best quote I received for the Laredo 26x and they actually had the exact car I wanted on site. The best part was that Joe is a Red Sox and Patriots fan. :))))) LOVE MY NEW CAR More
Worked with Joe and Jeremy to purchase our new Wrangler. There was no pressure to buy. Went up to look at the Jeep and take a test drive, look at the different options and packages available. We were able t There was no pressure to buy. Went up to look at the Jeep and take a test drive, look at the different options and packages available. We were able to narrow down both color and option package. A few days later a Jeep Gengras had on order came in exactly the way I wanted it. Joe called to let me know it was available so I went right up and wrapped up the deal. Delivery was smooth and easy. This was our third purchase from the Gengras family of dealerships. The first 2 were excellent and this one was the same. More
We had to replace two cars in one weekend and Joe was phenomenal in finding us what we loved at a price we needed. He made himself available to us on a Sunday, which was very convenient. We had the cars phenomenal in finding us what we loved at a price we needed. He made himself available to us on a Sunday, which was very convenient. We had the cars in our driveway that Monday! Wife in a fully loaded used Town and Country, Husband in a new Wrangler. We are picky shoppers - getting us to sale was not simple - we wanted to look at all the options and price research - Joe helped with everything including driing us :30 to see an alternate car. Joe helped us post sale as well with figuring out our Wrangler soft top. We are big fans and will look to do business with Joe again in the future! More
Shopping for a new car at Gengras Chrysler/Dodge/Jeep was a very pleasant experience. We were lucky to have V-Tek Rosa as our salesman. He was polite, personable, knowledgeable and easy to work with. We n a very pleasant experience. We were lucky to have V-Tek Rosa as our salesman. He was polite, personable, knowledgeable and easy to work with. We never felt pressured during the process of looking at the Chrysler Town & Country Mini-Van we came to look at. He patiently answered all of our questions and went above and beyond in making sure all the details of our purchase were in order. When we came to pick up our van, V-Tek spent over an hour going through all the features of our car to insure we would understand how to safely operate our vehicle. He was genuinely enthusiastic about his product and excited for us. We would highly recommend any family and friends to come to Gengras and work with V-Tek. More
Experience with Gengras went great. Was up for a lease renewal. No problems. Took old Jeep in for a new one. Joe is always very pleasant and easy to work with. Did not want any hassle turning the lease o renewal. No problems. Took old Jeep in for a new one. Joe is always very pleasant and easy to work with. Did not want any hassle turning the lease over and he made sure this happened. Love the new jeep! More