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Gengras Chrysler Dodge Jeep Ram

East Hartford, CT

2.9
289 Reviews

460 Connecticut Boulevard

East Hartford, CT

06108

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Showing 289 reviews

February 28, 2012

To whom it may concern: My name is LaKiesha Reed, and To whom it may concern: My name is LaKiesha Reed, and I'm a single African American, Insurance Professional, and Mother. My boyfriend Jovan and More

by Kiesha2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ralph, Blake, James, Rich
Mar 13, 2012 -

Gengras Chrysler Dodge Jeep Ram responded

Ms. Reed, I sincerely apologize regarding the treatment you described. I can assure you that we do our best to treat each customer in a friendly and efficient manner. I have spoken with the managers that you mentioned and I understand that in this case a mistake and miscommunication occurred on our end. It appears the second manager that reviewed your deal was mistaken when he quoted you the down payment. Structuring the finances for a vehicle purchase can be complicated and occasionally mistakes are made. I do know that Blake Riley the finance manager at our Chrysler store did reach out to you to apologize and explain the mishap however was unable to reach you. With eight locations and over 350 employees there are times where we will not meet expectations, all we can do at this point acknowledge the error and try to make it right. I am sorry we did not have the chance to do this here. Jonathan G Gengras CPA CFO

December 13, 2011

Outstanding from start to finish. Every person that I dealt with made the experience of buying a new car very positive. I highly recommend this dealership without any reservation. More

by k.stokoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Goffa, Dave Crecco, Blake Riley, James Douglea, Joe Goffa
October 05, 2011

The minute i met Albie and Joe they made my visit comfortable with no pressure or fancy sales pitches...i got the vehicle i wanted(2012 wrangler unlimited)and a year newer for the same msrp other dea More

by jricci74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albie LaVigne & Joe Goffa, Joe Goffa, Albie Lavigne
August 31, 2011

Joe Goffa was my Sales Rep, he was EXCELLENT. Very enthusiastic and informative about my new Jeep Wrangler Unlimited. He owns one, so he was very good at demonstrating how to use the various features More

by abm122
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Goffa, Front Desk, Joe Goffa
August 22, 2011

During the sales process, Gerald was very helpful and had good advice that helped me decide which auto to buy all while taking the time to look over several different cars on that day. I was most impressed More

by richieandteddi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Spence, Joe Goffa, Rodney, Steve Pasqualini, Joe Goffa
May 28, 2011

Had a great esperience at Gengras. Joe was very friendly and informative. It was the best quote I received for the Laredo 26x and they actually had the exact car I wanted on site. The best part was that More

by susieq0613
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Goffa, Joe Goffa
May 25, 2011

Worked with Joe and Jeremy to purchase our new Wrangler. There was no pressure to buy. Went up to look at the Jeep and take a test drive, look at the different options and packages available. We were able t More

by rich f
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Goffa, Joe Goffa
May 02, 2011

We had to replace two cars in one weekend and Joe was phenomenal in finding us what we loved at a price we needed. He made himself available to us on a Sunday, which was very convenient. We had the cars More

by Shafmaca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Goffa, Joe Goffa
April 29, 2011

Shopping for a new car at Gengras Chrysler/Dodge/Jeep was a very pleasant experience. We were lucky to have V-Tek Rosa as our salesman. He was polite, personable, knowledgeable and easy to work with. We n More

by sjd_13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
V-Tek Rosa and Blake Riley
April 05, 2011

Experience with Gengras went great. Was up for a lease renewal. No problems. Took old Jeep in for a new one. Joe is always very pleasant and easy to work with. Did not want any hassle turning the lease o More

by JaimeRoto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
joe gaffe, Joe Goffa