Gengras Chrysler Dodge Jeep Ram
East Hartford, CT
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I can't thank the Gengras dealership enough for helping me create an exciting and sporty company car with their red Fiat 500 Sport. Chip, Joe and Kiera all were very generous with their time, enthusiasm me create an exciting and sporty company car with their red Fiat 500 Sport. Chip, Joe and Kiera all were very generous with their time, enthusiasm and support in helping me create this car as part of Hager Computers, LLC 20th year in business celebration. Kiera gave me the best training on all of the features and mechanics of the car. She went on to sync my phone and teach me how to use the voice activated phone call system. This to me was above and beyond my expectations and when I told her that she replied, "well that's just how we do it here." Needless to say, I am very impressed and I highly recommend the Gengras dealership. More
Thie dealer is ok but the lack of timely follow up is what concerns me. Miguel was AWESOME and James I won't say much but he sold me on incentives that turned out not to work out. I might give them anoth what concerns me. Miguel was AWESOME and James I won't say much but he sold me on incentives that turned out not to work out. I might give them another chance but for now they need to work on that follow up. More
ralph was great to deal with. from day 1 made me feel like family, and that went a long way in me buying my jeep. i would recommend ralph to any of my family and or friends. like family, and that went a long way in me buying my jeep. i would recommend ralph to any of my family and or friends. More
This is my 2nd purchace with Albie and this dealership and I would come bck again in the future.My son has also bought a Dodge pickup from Albie. Albie is wonderful to deal with, no pressure and he rea and I would come bck again in the future.My son has also bought a Dodge pickup from Albie. Albie is wonderful to deal with, no pressure and he really works hard to get you into the vehicle you really want.He really know his job and does it well!!I would highly recommend hime to anyone. More
When I was in the market to upgrade my 2006 Jeep Wrangler for a new 2012 Jeep Wrangler, there was only one person I wanted to deal with - Ralph Eastwood. I bought my 2006 Wrangler thru Ralph and had a gre for a new 2012 Jeep Wrangler, there was only one person I wanted to deal with - Ralph Eastwood. I bought my 2006 Wrangler thru Ralph and had a great buying experience. Ralph is a true professional. He has great business acumen and a passion to meet and exceed all of the customers expectations. There are many Jeep dealers in the Hartford area but none have Ralph Eastwood on their team. I recommend Ralph Eastwood to all. Joe Silveira More
I was starting to explore new cars since my lease was coming to an end in May. I started my shopping at dealer of another brand. They did not WOW! me-in fact, they were quite rude to my 18 year old son a coming to an end in May. I started my shopping at dealer of another brand. They did not WOW! me-in fact, they were quite rude to my 18 year old son and 15 year old daughter. I also felt that they did not take me seriously- the first guy I talked to called a salesman over and said "do you want to help her or do you want me to find someone else". While the vehicles were nice, the experience left me feeling a bit cold. My son mentioned I should look at Jeep, especially since my employer participates in the Chrysler Affiliates Program. I took his advice and stopped into Gengras. The customer service was so much better! I got hooked up with Joe Goffa, who understood what I was looking for. He established a great rapport with my kids and from the get-go treated me with respect. I test drove the Liberty, Patriot and Compass (liked them all!) I did a little more shopping, looking at the Honda CR-V (beautiful, but a bit out of my price range with the options I wanted) and test drove the Ford Escape,as well as doing online shopping with other Jeep dealers, but ultimately went back to Gengras to seal the deal on a 2012 Compass Latitude at a great lease price. Joe was patient through all of this, was very enthusiastic, and was very knowledgable about the Jeep product. He is an asset to Gengras for sure! Throughout the whole process, Joe provided great communication, perservance in finding me the White Compass Latitude with the Sun and Sound package I wanted and answered all of my NUMEROUS questions. I hadn't planned on settling on a new car yet, but the Gengras experience (I was WOW'd), the great price, the lease incentives, and the Chrysler Affiliates Program presented me with a deal I couldn't pass up! It has been three weeks since I drove the car off the lot and I LOVE IT! Thanks Joe! More
I came to this dealership looking to get a used SUV, looked at a Jeep Grand Cherokee. Turned out that I couldn't get that vehicle because of my existing loan out on my at the time, current car. Emmerson looked at a Jeep Grand Cherokee. Turned out that I couldn't get that vehicle because of my existing loan out on my at the time, current car. Emmerson worked with me literally every day this week ( week ending 3-10-12). He has been SUCH an awesome help to me. One car didn't work out, he helped me out to look at the options I did have that were affordable for me. Blake was very nice helping me out with the financial half of it, again, working with me just about every day to try and get me into a new car. Turns out I left with a new car. Something that I never expected to happen. Thanks to these two, I really couldn't be happier. Thanks for all of your help! I will always reccomend this dealership to everyone. More
Mr. Sandstrom has ALWAYS been pleasant and professional in his dealings with me. One of the old fashioned employees who still thinks the customer is king. in his dealings with me. One of the old fashioned employees who still thinks the customer is king. More
To whom it may concern: My name is LaKiesha Reed, and To whom it may concern: My name is LaKiesha Reed, and I'm a single African American, Insurance Professional, and Mother. My boyfriend Jovan and To whom it may concern: My name is LaKiesha Reed, and I'm a single African American, Insurance Professional, and Mother. My boyfriend Jovan and I were paired with Ralph Eastwood. Ralph and I conversed back on forth on my needs vs. wants, and exactly what I would qualify for. We test drove cars and explored all options. Then to my amazement, Ralph found the car of my dreams!!! It was everything I had asked for, and then some! This 2008 Chrysler 300 had all the bells and whistles and actually fit the parameters Ralph said I had fallen into, in order to be granted the loan. I was sooo happy, but this however didn't last long. To make a very long story short, at Gengras Chrysler Dodge, I received exactly what I asked for in a car by the salesperson Ralph, and was approved for 2 loans. However, by the time the deal was to be finalized, I found myself being totally mishandled, involved in an obvious war of such between Gengras Chrysler and Gengras Chevy, blatantly disrespected, verbally assaulted and admittedly ostracized by both the finance manager Blake Riley and General Sales Manager Rich Lamb. To sum it up, I pretty much received the WORST customer service, I have ever encountered, to date. Therefore I took my business elsewhere and was approved for a 2012 Chrysler 200 just 24 hours later. I will not be doing business there ever again. Sincerely, LaKiesha Reed More
Outstanding from start to finish. Every person that I dealt with made the experience of buying a new car very positive. I highly recommend this dealership without any reservation. dealt with made the experience of buying a new car very positive. I highly recommend this dealership without any reservation. More