Gengras Chrysler Dodge Jeep Ram
East Hartford, CT
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The entire process was a complete delight! From the moment we walked in the door from the hugs & thank you's leaving the lot. This is my 4th lease with a dealership & by far has been the best thus far! moment we walked in the door from the hugs & thank you's leaving the lot. This is my 4th lease with a dealership & by far has been the best thus far! I'm thrilled with the customer service/leasing department & hope it remains this way. Janie is NOT your "typical" car sales person. She didn't push and there were no hidden fees or extras. She's certainly an asset to the company. She also truly appreciated her company & owners of the company and what they stand for outside of the car industry. More
Great buying experience. i would buy a vehicle again from Gengras just based on their customer service and willingness to work with the customer. thanks! Gengras just based on their customer service and willingness to work with the customer. thanks! More
They took the time to understand what we were looking for. They did not try to sell us something we didn't want, no pressure to buy features or options we weren't interested in. I have never like the pro for. They did not try to sell us something we didn't want, no pressure to buy features or options we weren't interested in. I have never like the process of buying a new car, but these guys made it as painless as possible. We were able to get the car that we wanted, at a price that we liked, and they were willing and able to wrap the whole deal up in one visit so I could pick the car up the next day. More
Lance was great to work with. He listened to what I was looking for and searched for it. He was very clear on details and I have recommended him to a some friends and family members. All around it was a gr looking for and searched for it. He was very clear on details and I have recommended him to a some friends and family members. All around it was a great experience. More
From beginning to end, our experience with Gengras was amazing. We are previous customers and will continue to come back because of the courteous, knowledgable staff with which we have worked. Albie Lav amazing. We are previous customers and will continue to come back because of the courteous, knowledgable staff with which we have worked. Albie Lavigne is our "go to" guy! He goes out of his way to not only give you a great deal, but he was extremely diligent in finding the Jeep Overland my husband wanted - he didn't stop until he got got it and delivered it in an extremely short amount of time. He is the only sales person we will go to when buying cars at Gengras. He's personable, very accommodating. and the benchmark to which all other sales personnel should be held accountable. Because of Albie, we actually bought two vehicles! Blake was also amazing! He found the best financing available and worked with us to get the best deal for what we wanted. The day after we bought my vehicle (Jeep Overland), we stopped for a quick bite to eat and were approached by a couple asking about the Jeep. Not ony did we recommend the vehicle itself, we raved about Gengras and Albie. The day we picked up my husband's vehicle, Albie told us that he actually received a phone call from the couple to which we recommended him. Our overall rating on the experience we had purchasing our vehicles from Gengras is a definite 5 STARS and we will continue to return for our next vehicles as well as recommend the dealership to anyone who is in the market for a new car. Thanks again for everything!!! More
Went for an unscheduled visit to look at a used Jeep I'd located on the Gengras website. Was greeted by Mike Brown almost immediately, and he set up a test drive for me. Mike was incredibly helpful, very located on the Gengras website. Was greeted by Mike Brown almost immediately, and he set up a test drive for me. Mike was incredibly helpful, very straight forward, and not at all high-pressure. Mike, Evan, and Joe all worked together to make sure I got everything I wanted out of the sale process. It was a pleasure to do business with them, and I would recommend Mike to anyone shopping at Gengras. More
This was our first new vehicle. Jim worked with my wife and I to determine the best vehicle and options without any pressure. His honest information and laid back sales style were the reasons we came back and I to determine the best vehicle and options without any pressure. His honest information and laid back sales style were the reasons we came back to buy from Gengras. More
Everyone was very knowledgable and no pressure whatever. Understood my needs and delivered. Matt could have put a thousand or two on my trade but that's not what he's paid to do. A couple grand more would h Understood my needs and delivered. Matt could have put a thousand or two on my trade but that's not what he's paid to do. A couple grand more would have been worth about $11.00/month so who's whining. Over all a very positive experience. Thanks to all Mike Vozzolo More
I felt the dealership was good and Dennis was very easy to work with. He understood the Jeep products well, and he went vehicle by vehicle through the lot helping us compare and contrast each vehicle until to work with. He understood the Jeep products well, and he went vehicle by vehicle through the lot helping us compare and contrast each vehicle until we found what we were looking for. More
I went into this dealership hoping to purchase a certified pre-owned vehicle and I ended up purchasing a new vehicle after being told of the many rebates being offered for the vehicle I wanted. I r certified pre-owned vehicle and I ended up purchasing a new vehicle after being told of the many rebates being offered for the vehicle I wanted. I received excellent customer service from Stephen Dolan. He presented as very friendly and understanding of my requirements in my vehicle purchase. He was very thorough in his explanations of the details of my purchase and he was very easy to contact. He made himself readily available by phone to discuss my purchase and meet with me concerning any questions or concerns I had. I would highly reccommend him as a sales associate for your future care purchasing endeavors. He appeared to be very honest and loyal to providing excellent customer service. More