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Gengras Chrysler Dodge Jeep Ram
East Hartford, CT
288 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 288 reviews
April 12, 2013
I researched a used Jeep Cherokee online and Gengras had one that fit what I looking for. I set up an appointment online which was was quick and easy. They even designated a salesman to me based on my onl one that fit what I looking for. I set up an appointment online which was was quick and easy. They even designated a salesman to me based on my online request. This is where it went downhill. My salesman Lance Williams, was more of a consultant than a salesman. Lance escorted me to the vehicle he "thought" was the one I wished to see, and questioned whether he was correct or not. This is after a lengthy online questionnaire and speaking with a woman with the dealership approximately 1.5 hours prior. After this he was unable and answer any question I had regarding this vehicle (i.e. Where it was driven? Prior Accidents? Etc) I inquired about minor damage I noticed and I was provided a carfax report. Lance stated the carfax report provided all accidents the vehicle was ever involved in, and assured that this was the truth. Lance is unable to determine this because carfax is only reported by someone who fixes their vehicle via an insurance claim. I had decided to buy this vehicle prior to being turned off by Lance anyhow and stuck with my decision. When I sat down with Lance to talk about the price he immediately got up and got his manager. Lance said he could not or would not negotiate and that was it(I bought a 2008 Cherokee with 70,000 miles.) The manager came in and obviously there was some negotiation but he was much smoother and clearly did not trust Lance. After finally deciding with manager on a decent price, Lance came back in to the picture. This time just to pass me off to the finance department and give me the run around about the service department to waste time. This being after I told him I would never return to Gengras because of the distance from my house. After all was said and done Lance walked me out to my new(used) vehicle and promised to send me a spare key. He also requested I come to this website and give an honest review of my experience. Anything less than a 10 is unsatisfactory and will be counted against him. Due to the small amount of time I actually dealt with Lance during this process and how negative it was, I decided to wait and see if he could do the one thing he promised. A Spare key was the only thing I requested once I left. I received a voice mail from Lance approximately 1.5 months later asking how my experience was, etc. After three failed call attempts to speak with Lance and no call back from Gengras once so ever. Here is my review Lance. I still intend on calling a manager and obtaining a spare key which was promised to me in writing. More
by dstra2
Employees Worked With
Lance Williams
March 25, 2013
My experience with Gengras started very rocky, however working with Rhinda absolutely turned my experience right around. She was wonderful to work with - she should be getting some kind of commission tow working with Rhinda absolutely turned my experience right around. She was wonderful to work with - she should be getting some kind of commission towards at least my sale for that day. She completely made sure I had everything I need and assured me that I shouldn't be nervous. She told me exactly what I would need coming into the dealership, set me up with an appointment with the Finance Mgr, and followed up with me every step of the way. Thank you so much Rhinda - you are absolutely the Best!!! More
by kverzi
March 22, 2013
I worked with Matt Sauer and I had a great experience purchasing a used car. He was upfront and friendly, and I feel I got a good deal for the car I bought. Everything seemed to go as planned and the who purchasing a used car. He was upfront and friendly, and I feel I got a good deal for the car I bought. Everything seemed to go as planned and the whole transaction went very smooth, no suprises or hiccups. More
by trot1545
March 07, 2013
Stephen Dolan is the best sales executive, excellent attention to detail, very commited with his customers, professional and friendly. Stephen Dolan took care of every detail. Thank you Blake did a g attention to detail, very commited with his customers, professional and friendly. Stephen Dolan took care of every detail. Thank you Blake did a great job as well, thank you!! More
by LuluBee282
Employees Worked With
Stephen Dolan
March 06, 2013
A very enjoyable experience, Jim went out of his way during a heavy rain to bring several cars around to the front so i could compare them. Joe gave me way more than fair trade value on the vehicle I wa during a heavy rain to bring several cars around to the front so i could compare them. Joe gave me way more than fair trade value on the vehicle I was trading in. He also made the paper work side of it painless, and did not push to sell the extra add ons, (warranties). He explained them,never had that before when buying a car. Would highly recommend Gengreas Jeep to all my friends and family. If your looking for a Jeep go here first you will not be disappointed. More
by ehpd275
Employees Worked With
Joe Goffa, Jim Vincek
February 19, 2013
I found the staff I worked with to be friendly and honest. I had a very difficult price point to hit, by monthly payment, and they worked to find a way to get me there. There were several moments wher honest. I had a very difficult price point to hit, by monthly payment, and they worked to find a way to get me there. There were several moments where I felt that they were going above and beyond to make me feel comfortable and satisfied. Moreover, they took the time to listen to my concerns and and they addressed them honestly, and treated me with respect, not just as a potential sale. They have continued to make themselves available to assist me in the months since my purchase. More
by unladenswallow
February 18, 2013
Working with janie sterling was very good for my wife and I. This was my first car I have financed. Janie and her team went over everything with us and made everything clear and easy to understand. Great exp I. This was my first car I have financed. Janie and her team went over everything with us and made everything clear and easy to understand. Great experience for us. Highly recommend. More
by eatpasta203
