Gengras Chrysler Dodge Jeep Ram

I bought a new Dodge Ram 1500 at Gengra's back in April 2001 (salesman at that time was Herman?) and on 02/25/2014 I bought a 2014 Town & Country from Sales Associate Stephen Dolan. I don't see his April 2001 (salesman at that time was Herman?) and on 02/25/2014 I bought a 2014 Town & Country from Sales Associate Stephen Dolan. I don't see his name (or picture) on the review board, so I'll put Mr. Dolan's info here: 860-727-6444 sdolan@gengras.com The dealership has a Great atmosphere & Good Prices. I would refer all my friends to Stephen Dolan, he was upfront & honest. They have a great selection! I drove an hour to get to the dealership, passing countless other dealers on the way. In my opinon, Gengra's values your time, and doesn't waste it like other dealers. I'm Bob Appleby and I approve this message! More

I was at Gengras on Saturday, January 25, 2014 and purchased a used Jeep Grand Cherokee from Bruce Fisher. It was the best car buying experience I have ever had. Bruce was wonderful! I was very ner purchased a used Jeep Grand Cherokee from Bruce Fisher. It was the best car buying experience I have ever had. Bruce was wonderful! I was very nervous going in as my credit score took a bad hit due to some bad life choices and I was a little embarrassed about it. But after meeting with Bruce and Blake Riley, they put my mind at ease and treated me with the utmost respect and dignity and got me in a better vehicle than I thought I could get into. I am thrilled with my new Jeep and am thankful for the guys at Gengras! I will be recommending Gengras and Bruce Fisher to my car buying friends and family! More

Steven Dolan was very patient and professional in helping me purchase a used Jeep and lease a new one the same day. The small details from letting me take the car for the day to being available for my many me purchase a used Jeep and lease a new one the same day. The small details from letting me take the car for the day to being available for my many questions made a big difference in the transaction. I absolutely dislike the car buying process and have very little time to dedicate to it, so finding a dealership that is so accommodating is very refreshing. Steven made it a very relaxed painless process and provided outstanding service to fit my needs. Thank you Steve! More

Gengras East Hartford is an excellent dealership for buying new cars! I recommend going to Gengras for all of new car buyers! Way to go Gengras! buying new cars! I recommend going to Gengras for all of new car buyers! Way to go Gengras! More

Absolutely terrible service department. Just got truck "certified", to find out oil never changed and defective transmission. Truck went in for oil change and I asked to look into noise in truck.... Truck "certified", to find out oil never changed and defective transmission. Truck went in for oil change and I asked to look into noise in truck.... Truck sat for three days... No paperwork even filed to repair and oil never changed. Also no loaner truck. Had to call repeatedly for info (which there was none) huge service area with nobody in there. Just looks like it's a big efficient service department. I took my truck elsewhere. Never been so frustrated / stay away More

Matt is absolutly awesome. I give him a 10 out of 10 would not go anywhere else. I can't recommend anyone else, patient, attention to details and beyond personable, he acts as a friend more than a sales would not go anywhere else. I can't recommend anyone else, patient, attention to details and beyond personable, he acts as a friend more than a salesman. I can't say enough about the expierence. I just dont give a chuck.. Matt will know what I mean. More

My girlfriend purchased a car from Gengras Chrysler Dodge Jeep Ram in December of 2012. Before that, she was in a car accident that totaled her car and we needed to find her a car quickly. We found a Dodge Jeep Ram in December of 2012. Before that, she was in a car accident that totaled her car and we needed to find her a car quickly. We found a 2006 Honda Civic LX that was listed at the dealership, and I went on December 1st to check out the car and take it for a test drive (my girlfriend was not with me at the time as she lives in Stamford). Jim Vincek was the sales representative that was taking care of me and everything regarding the test drive went very smoothly. There were some concerns with the battery (car did not initially start, had to be jumped) and the rear tires (were essentially bald but was told that they were of legal tread depth). After the test drive, I asked if there were any other issues with the car, which was a concern because of the high mileage (over 100,000 miles). Jim was kind enough to show me the internal inspection report for the car. My main concerns with the inspection report were the "FRONT BRAKE JOB" and "DRIVE BELT" (since there was already an agreement to replace the battery, rear tires, and perform an alignment), and asked Jim to clarify what this meant. I was then introduced to Kamran Kafi, the Pre-Owned Manager. Regarding the "DRIVE BELT", I was informed that this was the accessory belt that was only a $15 part and I should not be worried about it. With regards to the "FRONT BRAKE JOB", Kamran had informed me that this meant the brake pad thickness was low, but we should still be able to get 5,000 - 10,000 miles depending on the type of driving. At that point I was satisfied with the test drive and the inspection report, and we called later in the date to put a deposit on the vehicle. We took delivery of the vehicle on December 15th and again, everything went very smoothly. Jim greeted us when we came in, and even managed to find a spare valet key that was not available when I initially took the test drive. He showed us that the car had been very well cleaned and detailed, and battery and rear tires had been replaced as promised. With all the paperwork, we were in and out within 30 minutes. Kamran had even stopped by just to say hello before we left. Up to this point, we were very happy with the service we had received when buying this car. The day after we picked up the car (December 16th), we noticed that there was a very loud, high pitched squealing noise which only occurred when the car was put into reverse... a noise that was not present when I took the car for a test drive. At first I thought this was just the reverse gear, but it sounded more like metal on metal contact. Aside from this, the car drove normally, so we initially didn't pay much attention. However, every single time we put the car in reverse, it made the same noise, so we knew there was an issue. Since it was Sunday and the dealership was closed, we could not bring the car back in to be inspected. Additionally, since my girlfriend lives Stamford, we were not able to bring the car in on Monday since he had to drive back Sunday night to prepare for the upcoming work week. As she drove the car back and forth to work that week, she continued to notice the high pitched squealing noise when the car was put into reverse, but also a squealing noise when applying the brakes on the highway. Concerned that the brake pads may fail, we decided not to bring the car back to Gengras to be inspected but instead had the front brake pads replaced in Stamford. When we replaced the brake pads, the squealing noises were no longer present. Upon further inspection of the brake pads, I found that the inner pads on both driver and passenger side were down to 1mm, and the pads themselves were not evenly worn. I did some research and the factory serviceable limit for the front brake pads is 1.6mm. Our main issue is that we were sold a car that had defective brake pads even though we were told that the pads still had 5,000 - 10,000 miles of life left on them. This was also an item on the inspection report that I specifically expressed my concerns about, and wanted to make sure the pads were OK before my girlfriend drove back to Stamford. We were given a limited used car warranty which I'm sure if we had brought the car back, the brake pads would have been taken care of with no issues... the problem is that Stamford is 80 miles away from East Hartford so it is not exactly convenient to just drop the car off. Aside from that, I did not want my girlfriend driving back 80 miles on brakes that could have potentially failed. The fact that the decision was made to sell the car with defective brake pads is a major issue, even when the internal inspection recommended that they be changed. Additionally, we feel that we were deceived when we were told that the pads still had 5,000 - 10,000 miles of life remaining, when clearly they did not. "Service grade" replacement front pads for a 2006 Honda Civic LX cost around $20. For a dealership to ignore its own inspection report and sell a customer a used car with brake pads that were below the serviceable limit is completely unacceptable. I advise anyone who is looking to purchase a used car from Gengras Chrysler Dodge Jeep Ram to be very aware. More

The purchasing experience was excellent. I did not feel pressured, and it was very easy to work with Kiera. I felt I got a great deal on the car. pressured, and it was very easy to work with Kiera. I felt I got a great deal on the car. More

I went in to look at the new Fiat 500 and had Kiera the salesperson assist me. She explained everything about the vehicle and took her time showing me all the features. The best thing about Kiera is that salesperson assist me. She explained everything about the vehicle and took her time showing me all the features. The best thing about Kiera is that not only is she knowledgeable about the Fiat line, she was'nt pushing me into anything like alot of car sales people do. I was very impressed that she let me see and take in everything first. Her personality was great and would recommend her in a heart beat. Matt Sauer was nothing but professional and got the financing approved in 5 minutes and apprsaised my trade in at a fair price that we both agrreed on. So if anyone reading this is thinking about checking out the new Fiat 500's, see Kiera and she will make your purchase stress free and effortless. Props to the rest of the Gengras staff for making the car buying experience a pleasure. C. Paige More