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Gengras Chrysler Dodge Jeep Ram

East Hartford, CT

2.8
288 Reviews

460 Connecticut Boulevard

East Hartford, CT

06108

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Showing 288 reviews

April 05, 2024

My Jeep Grand Cherokee 4ex stopped operating on 2/15/24 (vehicle reported failure of electric hybrid engine) and was towed to Gengras CDJR that evening. The vehicle is 1-year old and has 10,079 miles on th More

by Craig Coleman
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Multiple
Apr 08, 2024 -

Gengras Chrysler Dodge Jeep Ram responded

Craig, I'm really sorry to read about your experience. It's certainly not the level of service we aim to provide and it sounds like we've let you down here. We take this feedback seriously and would appreciate an opportunity to discuss what happened in more detail so that we can address any issues directly. Please reach out at your earliest convenience - Thank you, Dan Komarowsky - Service Manager - 860-727-6480

Apr 09, 2024 -

Craig Coleman responded

Of course, the dealer immediately responds to the negative review offering to make it right. They use all the standard platitudes (they actually have tutorials on how to do this: https://www.edmunds.com/dealers/dealer-resources/how-car-dealerships-should-respond-to-negative-reviews.html). But they expect me to contact them, even though it is very clear who I am (how many Jeep Grand Cherokee 4xes do they currently have in the service center that have been there for 7+ weeks). I took the initiative to call, but is anybody really surprised that I still cannot get anybody on the phone?

March 04, 2024

I had an appointment to have my jeep diagnosed due to check engine light. Gengras charged me $425 for diagnosing, there wasn’t any work done. When I began to question Ed L the service rep he became loud More

by maelinawalters3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ed lamarre
Mar 05, 2024 -

Gengras Chrysler Dodge Jeep Ram responded

Thank you for the review. I'm disappointed to hear that we didn't leave you with a better impression during your recent visit. Your feedback is appreciated and will be taken into consideration for future improvements to our service & communication. If you have any additional questions or concerns, please feel free to contact me directly at your earliest convenience. Respectfully, Dan Komarowsky - Service Manager - 860-727-6480

January 30, 2024

Service Department at Gengras was top notch! I worked with Karen Casado and she was extremely patient and helpful every step of the way. i can't thank her enough for the exceptional service a More

by marksarni
Recommend Dealer
Yes
Employees Worked With
karen, Casado
Jan 30, 2024 -

Gengras Chrysler Dodge Jeep Ram responded

Hi Marksarni! We're so glad to know that Karen and our service department at Gengras Chrysler Dodge Jeep Ram provided you with top-notch support. Your kind words are much appreciated!

January 23, 2024

Service department employee Corey is extremely rude and condescending. He does not let the customer get a word in and just raises his voice and shouts over you. I have requested a call back from the Serv More

by jkohut7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Corey
Jan 23, 2024 -

Gengras Chrysler Dodge Jeep Ram responded

Thank you for the review. I apologize for the lack of follow-up and appreciate you taking the time to share this feedback here - I will make sure it gets addressed with the appropriate members of our team. Please feel free to contact me directly if you'd still like our assistance. Respectfully, Chris James - General Manager - 860-727-6400

January 04, 2024

i recently went to Gengras Chrysler Jeep in East Hartford to have my fluids in my jeep drained and also checked out my air filters.they also installed the back matt in my 2021 jeep sahara .I had to go back 3 More

by jjmirante
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Tresselt
Jan 04, 2024 -

Gengras Chrysler Dodge Jeep Ram responded

JJ, it's great to know that Sarah provided you with such excellent service at Gengras Chrysler Dodge Jeep Ram. We appreciate your patience and kind words!

Jan 04, 2024 -

jjmirante responded

I believe there should be more employees like Sarah and her customer service skills.I worked for Home Depot for 32 years retiring almost two years ago.I was taught to take care of the customer on a daily basis.I enjoy going to Gengras as i have most of my jeeps from you when Joe Goffa used to work there and that was a while back.This last jeep i did not because Gengras had nothing in my price range.But i am going yo bring my 2921 jeep sahara JL to your service department for service.Thank You and Sarah did a great job communicating with me.Great job .😊😊😊

November 19, 2023

Wouldn't wish this dealer on my worst enemy. It would seem that they go out of their way to make the experience bad for everyone involved. This is what you get from Gengras service: inability More

by TryPappasInstead
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Komarowski, Krista Torres
Nov 20, 2023 -

Gengras Chrysler Dodge Jeep Ram responded

Thank you for the review. We appreciate your feedback and will keep it in mind for future improvements. Respectfully, Dan Komarowsky - Service Manager - 860-727-6480

October 25, 2023

I shouldn't be surprised at a 2. 4 rating. I just got back and the Service manager Dan got in my face. We had heated words because of their inability to back thier work. Had a Job don More

by fantasysportsct
Recommend Dealer
No
Employees Worked With
Dan Service Mgr.
October 05, 2023

I found a vehicle on the website. Started talking to them, via email and text, and the following morning stopped to check it out before they opened. Found a sold tag on it. Reached More

by Jim S.
Recommend Dealer
No
Employees Worked With
Ashley Bullock, Krista Torres
Oct 05, 2023 -

Gengras Chrysler Dodge Jeep Ram responded

Thank you for the review, Jim. We sincerely apologize for any disappointment or inconvenience caused by this experience. Please feel free to contact me directly if you'd like to discuss the situation in greater detail. Respectfully, Krista Torres - General Manager - 860-727-6414

August 23, 2023

Called in for a recall waited 20 minutes on hold for service hung up called parts department parts in stock said they would have service call me been two day no call back More

by smokefan20t
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Devin
Aug 24, 2023 -

Gengras Chrysler Dodge Jeep Ram responded

Thank you for the review. I'm sorry to hear about our team's lack of timely communication and I will ensure we address this feedback internally. If you'd still like our assistance, please contact me directly at your earliest convenience. Respectfully, Dan Komarowsky - Service Manager - 860-727-6480

August 03, 2023

I had an appointment on Aug 2nd at 740am. Drop truck off because of a weird knocking noise going on. Needed and oil change, fuel filter and tire rotation. No call all day on the 2nd. I tried More

by Michaelrancourt79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Albie Lavigne
Aug 04, 2023 -

Gengras Chrysler Dodge Jeep Ram responded

Michael, thank you for taking the time to share this review. I'm sorry to hear that your concerns were not fully addressed and that there was a lack of proactive communication from our team. I will make sure this feedback gets addressed internally so that we can take steps to improve our service moving forward. If you'd like to discuss the situation further, please feel free to contact me directly at your earliest convenience. Respectfully, Krista Torres - General Manager - 860-727-6414

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