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Gengras Chrysler Dodge Jeep Ram
East Hartford, CT
287 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 287 reviews
October 13, 2015
Loved Gengras and Chris! I hated the car buying process until I met with Chris Hansen at Gengras. Unlike other dealerships I went to, Chris was friendly and genuine. He took t I hated the car buying process until I met with Chris Hansen at Gengras. Unlike other dealerships I went to, Chris was friendly and genuine. He took the time to form a relationship with my boyfriend and I, which I really valued during this process. He talked to my boyfriend about sports which was all it took to get him hooked! Another reason I liked Chris was that he explained everything thoroughly as we were going through the process. He knew it was my first new car buying experience and took that to heart. He made sure I had the best experience possible and myself and my boyfriend will never want to work with anyone else again! I also am IN LOVE with my 2016 Jeep Compass! Thanks Chris! More
by alyssaz
Employees Worked With
Chris Hansen
October 13, 2015
Extremely Poor Service Brought in Jeep for a small issue (key getting stuck in lock). Customer Service Advisor (Mike) extremely poor in response, pushed a repair that c Brought in Jeep for a small issue (key getting stuck in lock). Customer Service Advisor (Mike) extremely poor in response, pushed a repair that cost 3X what a local non-OEM mechanic charged me. His attitude was very shady in my opinion with no sense of empathy for obviously calling me back 5-6 hours after he could have called (I needed to call the dealership multiple times and escalate to finally get a call back). BTW, I scheduled my car to come in first thing in the morning so that it could be addressed in a timely fashion as I need it for work. I got that call back after all the mechanics left for the day. When I asked why the small fix would cost over $1000 and need 3 days for a part to come in, Mike told me the mechanic left for the day and he could not answer the question himself. I told them I would be taking the care elsewhere. Final icing on the cake: When I picked the car up, they left all the wiring undone. I needed to clean up the work they started (in the dark outside their lot at 8PM). Sent a much more detailed letter to the GM (Evan Newmark) and never received a response. I will never take my Jeep to this dealer again and suggest you do the same. More
by WethersfieldJeepOwner
Employees Worked With
Michael Keeman
October 11, 2015
Wonderful buying experience. I know it sounds crazy that someone had a wonderful buying experience at a car dealer, but we did. It is always an arduous task to buy a car; one tha I know it sounds crazy that someone had a wonderful buying experience at a car dealer, but we did. It is always an arduous task to buy a car; one that I quite frankly dread for months in advance. However, Chris Hansen was professional, personable and genuine. We told him our parameters and he found exactly what we were looking for, no haggling or BS. I would return in a minute and I recommend him highly. As a matter of fact everyone we encountered from our initial phone call through signing the papers was pleasurable. We walked out with a 2014 Jeep Cherokee Sport and couldn't be more satisfied. More
by RKijewski
Employees Worked With
Chris Hansen
October 07, 2015
Excellent buying experience I was sent to Gengras as a referral from two different friends. Chris was a total professional from the introduction to waving as we drove off the lo I was sent to Gengras as a referral from two different friends. Chris was a total professional from the introduction to waving as we drove off the lot in our new 2015 Jeep Grand Cherokee. He asked several questions to understand what we were looking for in a car and what our budget was, he was even able to find a great program that was offered through my employer that I knew nothing about that saved us quiet a bit of money, not to mention time trying to negotiate a better price. My wife and I we very happy with the dealership and especially with the way Chris handled the entire deal. I will be looking to work with Chris when it is time to buy our next vehicle. More
by PatsFan
Employees Worked With
Chris Hanson
October 04, 2015
Great Used Truck Experience My husband and I went to this dealership to purchase a 2004 Ford F-150. We had a great experience with Chris Hansen as our sales professional. He was My husband and I went to this dealership to purchase a 2004 Ford F-150. We had a great experience with Chris Hansen as our sales professional. He was knowledgeable, and when he realized something was wrong with the truck, he had service check it out and fix the problem. He worked around our schedule, and everything was seamless! More
by desnoyersam
Employees Worked With
Chris Hansen
October 02, 2015
Poorly organized. Too busy. Once the salesman makes a sale, he won't return your call. I had ordered a backup camera from sales dept when I purchased the vehicle new. Salesman w Once the salesman makes a sale, he won't return your call. I had ordered a backup camera from sales dept when I purchased the vehicle new. Salesman would not call me back to arrange for it's installation. I left messages for him for 3 straight days. And I know he was working those days. As soon as I asked for the sales manager, the salesman came to the phone. Scheduled with the service dept the installation of backup camera. Had an appt on a Wednesday morning at 9am. Was told will be ready in 4hrs. Received a call at 3pm stating the car was not going to be serviced that day. They actually told me that there were 20 cars ahead of me that were still left over from Monday. Installation was finally completed by Friday. However, I had to make multiple phone calls daily and even speak to the manager to get it accomplished. They also lost my license plates within the dealership for 2 days. Their service dept is extremely busy and they have a skeleton crew working. My car came with 2 yrs of free oil changes and free car washes. I don't know if I will be going back there. I will gladly pay more just to be treated with a little respect. More
by dandk1989
Employees Worked With
Jocelyn from service and David Englishman., Jim Vincek, Adam Szczerkowski
September 23, 2015
Great New Car Buying Experience, Ask for Chris Hansen! Went in last weekend to buy a Jeep Cherokee Trailhawk and Chris Hansen was an absolute pleasure to work with. He immediately established trust with m Went in last weekend to buy a Jeep Cherokee Trailhawk and Chris Hansen was an absolute pleasure to work with. He immediately established trust with my wife and I, and found us the right vehicle with the right options for the right price. Chris was very knowledgeable about both the vehicle and the whole car buying process. He was very respectful of our time and we were able to take the vehicle home the same day. Can't say enough good things here, if you're looking for a Jeep you should go here and ask for Chris. Thank you, More
by JoeJEEP
Employees Worked With
Chris Hansen
September 08, 2015
Awful! On Thursday, September 3, I brought my 1998 Jeep Grand Cherokee to CDJ for recalls. One of the recalls was to replace the rotors. When I picked up t On Thursday, September 3, I brought my 1998 Jeep Grand Cherokee to CDJ for recalls. One of the recalls was to replace the rotors. When I picked up the car, there was a thumping noise and pulsation when applying the brakes and a horrible order was coming from the vehicle. I called immediately to let the service department know there was a problem. I was told to bring it back the next day. I brought it back the next day and was told it wasn't a rotor problem but something to do with the hubs. To fix the problem, it would cost $1800. They replaced the rotors and the same noise and smell were still there. When I brought the vehicle in, there were no problems at all. I find it hard to believe that once I take it for service, there is a problem and it will cost $1800 for the repairs. Again, there were no issues prior to me taking the vehicle in. I have to wonder if someone made a mistake with the repair. While the vehicle was at CDJ for the recalls, the shifter was replaced due to one of the recalls. Now the lights don't illuminate so that you can see what gear the car is in. So, to sum it up, I now need to make a 3rd appointment to get the shifter light fixed. I am very unhappy with CDJ. I own a Chevy which I bought from the Chevy store and have never had this kind of problem. Regarding the shuttle - I had a horrible experience. I told 3 people at CDJ that I would need a ride to and from work. Someone forgot and it took an hour to pick me up. I understand that it is not my personal shuttle, however I should have been told it would take that long. Again, never have I had this problem at Chevy. The shuttle drivers were always prompt. The shuttle driver would have you complete a form with your name, address, and time you would like to be picked up. This did not happen at CDJ. CDJ could learn a lot from the Chevy store. When I had to bring the vehicle back on Friday, I had to take a 1/2 day off from work because of the unreliable shuttle experience. To say I am frustrated is an understatement. It is very inconvenient to have to bring the vehicle back an additional 2 times. I will bring back the jeep for you to fix the light on the shifter so that it illuminates. Other than than, I will have the vehicle serviced elsewhere. If someone happens to ask my opinion about CDJ, it will not be favorable. More
by jcooke19
Employees Worked With
Chris
July 22, 2015
Started out good, then went down hill FAST. For starters, the buying process was super easy. Corey was great and not pushy, I left there with the car and very impressed at how easy and smooth it For starters, the buying process was super easy. Corey was great and not pushy, I left there with the car and very impressed at how easy and smooth it was.. then it just went down hill. I bought a 2010 Kia Forte and noticed when I got home that the Bluetooth features did not work, as well as the USB port and the AUX port and steering wheel controls. I drove all the way back down to the dealership from Western Mass and spoke with Corey. He set me up to come down that following Friday to have the service take a look at it. I took the day off to get it taken care of and when I got down there, no one had a clue and Corey wasn't there. The service department was really busy but they were great and did what they could. After finding out they couldn't fix it, they sent me next door to see the KIA dealership, who confirmed I needed a new radio. KIA was going to confirm with Gengras that they could order a new radio at no cost to me and then someone would follow up with me. In the meantime, my car wouldn't pass inspection because a fog light was out. I went back down to the dealership, they fixed it and still nothing had been done about my radio. Seth (one of the other service advisors) said he would look into it and if I didn't hear from them to follow up with them in about 5 days. I waited over a week and heard nothing so I called and STILL nothing had been done and there were no managers there to authorize it. I'm still waiting. I haven't heard from anyone and am very fed up with this dealership. Also, on the way back from having them fix my fog light, my hood wasn't properly latched, thank god for safety latches. I would never recommend this dealership to anyone, not even my enemies and as soon as they fix my radio, I will never go back. More
by lindsay1029
Employees Worked With
Corey Jimenez, Chris Palmer
July 11, 2015
Resistall They sold me Resistall for $499 and never put it on the vehicle not told me a product needed to be applied. Ask for a refund and two weeks later no re They sold me Resistall for $499 and never put it on the vehicle not told me a product needed to be applied. Ask for a refund and two weeks later no refund. If they need to operate like this to make money find another dealership. More
by jeff1969
Employees Worked With
Joe Goffa, Jim Vincek, Evan Newmark
