Gengras Chrysler Dodge Jeep Ram

Blind leading the Blind My wife Holly and I were in the Service Garage today for an oil change.. The receptionist told us to wait for someone on her left. We did and waited a My wife Holly and I were in the Service Garage today for an oil change.. The receptionist told us to wait for someone on her left. We did and waited and waited and waited while they talked on the phone or with one of the mechanics behind the counter. When one finally got off the phone in stead of saying I or someone will be right with you he just walked out of the office. Ten minutes later he walks back in. (We still have not been helped) He finally asks is someone helping you. We said no and that we have a reservation for an oil change. He proceeds to tell us that is not his job and to go to the other end and see someone else. When I told him that we were told to come on this end he went to the receptionist to ask her why. He then comes back and tells us that he doesn't know how to assign oil changes in the computer. Gengras may be great in the sales floor but their service dept has no idea what they are doing. Big failure for the service dept. today. More

Great Experience Johnny Albano was my sales representative and made the whole process a fun and enjoyable experience and I would strongly recommend the dealership to Johnny Albano was my sales representative and made the whole process a fun and enjoyable experience and I would strongly recommend the dealership to family and friends. More

Great experience Johnny Albano was my sales representative and made the whole process a fun and enjoyable experience and I would strongly recommend Johnny to anyone in Johnny Albano was my sales representative and made the whole process a fun and enjoyable experience and I would strongly recommend Johnny to anyone interested in purchasing or leasing a vehicle. More

Bought anew car Just brought a new car from gengras. Johnny Alvaro my sales associate was awesome. He worked really hard to get us a good deal. If you need a car chec Just brought a new car from gengras. Johnny Alvaro my sales associate was awesome. He worked really hard to get us a good deal. If you need a car check out johnnny! More

Great customer care I was in the market for a pre owned vehicle. Came in looking for a chevy equinox and Johnny Albano was the salesman who greeted me. He was extremely k I was in the market for a pre owned vehicle. Came in looking for a chevy equinox and Johnny Albano was the salesman who greeted me. He was extremely knowledgeable, friendly and went above and beyond to meet my needs. I would recommend this dealership and Johnny to anyone in the market. Great experience! More

Deceiving & corrupt They advertised the vehicle I wanted online for 17k. By the time i had test drove it and spent 4 hours, YES 4 HOURS in there, they told me that the 17 They advertised the vehicle I wanted online for 17k. By the time i had test drove it and spent 4 hours, YES 4 HOURS in there, they told me that the 17k price was with EVERY promotion and that I qualified for none so the vehicle was really 31k. At this point I decided to go to the next step. The salesman called to find out the lease pay off on my vehicle I wanted to get rid of and he told me the pay off would be $1000 and that they would give me the $1000 to pay it off and ensured me that I'd get no bill afterwards. The salesman and manager gave me a bad vibe, so after spending a total of 6.5 hours there I decided to call my lease company just to make sure. Well the lease company told me that my pay off was $2000 and that I would have received a bill of $1000 in the mail after I had bought my new car from them because they blatantly lied to me. I called the dealer back and asked him why he lied and he stated "oh, I must have misheard them". Then proceeded to say he could just add the extra $1000 to the price of the car. Needless to say, they are extremely dishonest and I wouldn't recommend that place to my worst enemy. More

Service advisor They have a answer for everything make me feel comfortable ask for James friendly person now how to treat costumers good work on my car thank u They have a answer for everything make me feel comfortable ask for James friendly person now how to treat costumers good work on my car thank u More

Great New Truck Deal/Great Trade-in Opportunity I recently went to Gengras Dodge to price compare. Not only did they BEAT the best I had do date but they made a GREAT offer on my trade-in. I recently went to Gengras Dodge to price compare. Not only did they BEAT the best I had do date but they made a GREAT offer on my trade-in. More

Cory Smyth Cory was great, followed-up on my questions and was very knowledgeable. He was the reason why I bought my car here. Even though Cory provided excel Cory was great, followed-up on my questions and was very knowledgeable. He was the reason why I bought my car here. Even though Cory provided excellent service, getting through on the main number was terrible . Luckily I was able to communicate with Cory directly. More

Beware before using Gengras Bought a brand new vehicle from them in 2014 (Jeep Trailhawk) had continued problems with the sunroof and transmission where it was brought back 7-10 Bought a brand new vehicle from them in 2014 (Jeep Trailhawk) had continued problems with the sunroof and transmission where it was brought back 7-10 times for the same issue. Also purchased their maintenance contract, and found out later on that I was charged for oil changes and tire rotations when it should have been free. After there was nothing they could do for me with the transmission and I feared for my safety as the car would randomly hesitate when trying to accelerate and then jolt out. They claim this was a normal feature with the 9-speed transmissions. I decided to trade in the 2014 and buy another 2016 Trailhawk as other than the transmission issue I loved my car. I took a hit on a vehicle that I should not have had to trade in as I thought I would own it for a long time. Picked up my brand new 347 mile car and proceeded to drive it home. There was something wrong with the brakes. They tell me it sat too long at the dealership and the roaders needed to be replaced. Brought it in the next morning and while it was there they ran updates and fried the radio. This is all items that should have been taken care of before they gave me my new car. Met with the owner, COO and Manager who indicated they knew they did wrong by me but really were not interested in compensating me. I decided not to keep the 2016 Trailhawk as I knew that I would have continued issues with Gengras. who obviously do not care. Very mismanaged dealership which would explain the lack of communication between departments. More