Gengras Chrysler Dodge Jeep Ram

Outstanging I recently purchased a Dodge ram 1500 with the help of Devin Booth. Devin made the experience very easy and fun without pressure . Devin and the sta I recently purchased a Dodge ram 1500 with the help of Devin Booth. Devin made the experience very easy and fun without pressure . Devin and the staff delivered on everything they said they would on time with professionalism and courtesy . I was very impressed with the whole experience it will recommended Gengras Dodge to other friends and co workers. I give the whole experience at Gengras five stars on a scale of 1 to 5 or 10 on a 10 scale with Devins guidance and help. More

Hassle Free - Knowledgeable Salesperson I had a very pleasant experience buying at Gengras with their hassle free / haggle free approach to selling. I traveled roughly 1.5 hours from New Yo I had a very pleasant experience buying at Gengras with their hassle free / haggle free approach to selling. I traveled roughly 1.5 hours from New York to visit this dealership because of how competitively priced they are. When I arrived at the dealership, I was greeted by 3 very friendly workers, each of who offered to assist me and answer any questions. As an added bonus, I was offered a cold beverage to sip on as I walked the showroom floor. When I found the vehicle that was looking for (Chrysler Pacifica Touring L Plus), the salesman (Evan Monikowski) was able to answer all of my questions and guide me through the buying process without pressuring me. Since employees are on salary as opposed to commission, I found that Evan was helpful in my ability to make the right decision based on what I described as the needs and wants of my family for the vehicle. He didn't try to upsell us, but was more supportive in our making the most practical decision. All in all a very enjoyable buying experience. More

Detail in every aspect of my experience My wife and I visited on a Thursday. We knew exactly what we wanted. Evan M. Was our salesperson. We waited for salesperson for 30 min. Due to a storm My wife and I visited on a Thursday. We knew exactly what we wanted. Evan M. Was our salesperson. We waited for salesperson for 30 min. Due to a storm the previous day so everyone was very busy cleaning and moving vehicles. Evan is a very knowledgeable young man. He is very detailed in his approach. He will even connect your electronic to your vehicle.... I really appreciated his candor and personality. I even learned a thing or two about math.. Thank you Gengras for Evan.. More

Certified pre-owned vehicle purchase Evan Monikowski worked with us. He was friendly, professional and very knowledgeable about the Jeep Compass we purchased. Considering that he had just Evan Monikowski worked with us. He was friendly, professional and very knowledgeable about the Jeep Compass we purchased. Considering that he had just started working at this dealership just a few days before our visit, we were very much impressed with Evan. He even took the time to bring my 2nd plate to my house the next day. Overall, the entire group I worked with were great!!! More

Hassle Free Evan M. knew everything about the van I had selected. He took the time to review the many features with me. Even though it was a very busy Saturday, Evan M. knew everything about the van I had selected. He took the time to review the many features with me. Even though it was a very busy Saturday, I felt like I was the only customer. They truly devoted a lot of time to my purchase so that I would not have to make the trip from out of state again. More

Great help Devin Booth helped me purchase a car. He did what he said he was going to do, price, & car. Couldn’t do it with out him. Devin Booth helped me purchase a car. He did what he said he was going to do, price, & car. Couldn’t do it with out him. More

Never again! I bought a Ram 1500 from Gengras in 2016. Since that purchase, I've been fighting with Gengras to fix the front end (drifts to the left). After a year I bought a Ram 1500 from Gengras in 2016. Since that purchase, I've been fighting with Gengras to fix the front end (drifts to the left). After a year and five visits, Gengras determined that there was nothing they could or would do to fix my front end. They sited some obscure technicality as to why they were "off the hook". The technicality is this: "as long as the vehicle tracks straight for five seconds, the vehicle is within spec.” The service manager drove with me on my final visit and noticed my truck drifting into another lane. He then stated "it crossed into another lane after five seconds" and that he wasn't responsible. I told him his logic was BS - that the term: "track for five seconds" means that the vehicle must track STRAIGHT for five seconds, then begin to drift (in order to qualify). He wouldn't listen to logic and just kept saying there was nothing he could do. Bottom line: the truck's front end drifts and Gengras is refusing to fix it. I then emailed the Gengras brothers and the general manager, explaining my whole experience (a years worth of visits). They NEVER responded. Talk about shockingly bad customer treatment. At this point, I'm selling my truck and buying something OTHER than Dodge (Toyota: I've been treated well by them in the past). I will NEVER buy another Dodge again. If I thought the CEO of Dodge would listen to my story, I'd send him an email explaining who he has working for him. Of course, he probably wouldn't care less, which only strengthens my resolve not to buy Dodge ever again. More

Excellent experience at Gengras....again! My experience at Gengras Chevrolet in East Hartford was fantastic for the second time! Customer service was outstanding and I got exactly what I neede My experience at Gengras Chevrolet in East Hartford was fantastic for the second time! Customer service was outstanding and I got exactly what I needed and wanted!! More

More than a week later, they admit to their incompetence I purchased my Jeep Rubicon here. I made the mistake of returning for my second Jeep purchase. After more than a week of lies, no call-backs to update I purchased my Jeep Rubicon here. I made the mistake of returning for my second Jeep purchase. After more than a week of lies, no call-backs to update me on status, I get a text message from the salesman stating that I had to compromise (again) for a car that I didn’t want. Very careless, disinterested and unprofessional service. DO NOT USE THIS DEALER! CAVEAT EMPTOR! More