Gengras Chrysler Dodge Jeep Ram
East Hartford, CT
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Sick new lease! Thanks to Evan Monikowski for a great experience sliding into a new lease. He worked with me and I walked away with a gorgeous car and a great deal. A Thanks to Evan Monikowski for a great experience sliding into a new lease. He worked with me and I walked away with a gorgeous car and a great deal. Ask for Evan when you go to Gengras! More
Never received my registration First had a very bad experience with nick manager as have several others. Very condescending. Been waiting 32 days for my registration called 3x a wee First had a very bad experience with nick manager as have several others. Very condescending. Been waiting 32 days for my registration called 3x a week left messages for salesman Lucas never returned call wrong floor mats 33 days later can’t drive my Jeep Rubicon still waiting calling an attorney next. Stay away!!!!!!! More
Very poor service department On 7/7 I brought by Jeep in for an oil change at 8 am, 9:45 I walked back to service department to check on how much longer it would be. My Jeep stil On 7/7 I brought by Jeep in for an oil change at 8 am, 9:45 I walked back to service department to check on how much longer it would be. My Jeep still had a hour wait to even get looked at. I was the only one in the waiting room the entire time. If they were that backed up you would think they would have said it was a 2 hour plus wait. I had my Jeep in for service for a front end issue a while back . I picked it up from that service. I still heard a funny noise coming from the front end. I told my husband, he jacked it up and took off the tire. To his surprise they left a pair of vice grips on the tire arm. I will never buy or recommend Gengras Jeep/dodge to anyone for service or buying from this dealership.. The reps behind the counters are rude as well. Very poor dealership. More
Very professional My brother and I purchased two cars form this dealership and we had a wonderful experience everyone was super friendly and helpful I didn't My brother and I purchased two cars form this dealership and we had a wonderful experience everyone was super friendly and helpful I didn't feel like I was getting scam or rushed ... would recommend this dealership to my family/friends .. Scott Tesla was very professional and friendly More
This was my second Gengras Jeep. The whole thing was terri! Evan is a sales star. We went back and forth and the net was a great car with all the things that I needed. Gengras is the best place to shop Jeep. Evan is a sales star. We went back and forth and the net was a great car with all the things that I needed. Gengras is the best place to shop Jeep. More
Hassle free, smooth and no pressure. Service provided by Devin Booth was remarkable. He was patient and detailed, and most of all wasnt pushy for my business. Great customer service in a Service provided by Devin Booth was remarkable. He was patient and detailed, and most of all wasnt pushy for my business. Great customer service in a clean environment. Will definitely keep my jeep clean with the lifetime wash service. And has recommended my friend who is in search of a caravan. More
Wasted Day A day wasted, Gengras online chat got me hooked. My requested price was given the ok by Nicki. The next day this was confirmed on another chat,Ellen. A day wasted, Gengras online chat got me hooked. My requested price was given the ok by Nicki. The next day this was confirmed on another chat,Ellen. An email gave a bogus trade in value. Fine print knocked the value 50%. On arrival the reception verified the chat where all the details were confirmed including both chats. A 30 minute wait and Lucas assisted with the details. After another 90 minutes of deciphering the fine print, team leader Ron was brought in to confirm the chat was not worth considering. Ron claims he does not have the ability to access the chat, that the reception desk confirmed in 10 seconds. Same old Gengras from one generation to the next. (buyer beware) More
Great sevices Ed Brown is a wounderful sale man . He was every helpful , and every kind I would recommend to anybody’s that I know to go there to get a car from him Ed Brown is a wounderful sale man . He was every helpful , and every kind I would recommend to anybody’s that I know to go there to get a car from him and he also every honest. I would give #10 More
Purchase a 2012 ram Davin booth is friendly salesman got my truck on less time that i expected truck was clean the price was fare for the miles and year thank Devin booth Davin booth is friendly salesman got my truck on less time that i expected truck was clean the price was fare for the miles and year thank Devin booth i recommended you to some one looking for a car or truck and good service More
Ignorance is an attribute of faliure The Finance Manager tried to manipulate the sales numbers that were already established with the GSM. He also requested a down payment despite the G The Finance Manager tried to manipulate the sales numbers that were already established with the GSM. He also requested a down payment despite the GSM stating that there would be 0 down payment. By taking a down payment they would be able to manipulate the numbers to have the monthly payment be the same as it was already calculated without. Further I was notified via my credit monitoring providers that my credit was not submitted to Chrysler despite Finance Mgr. stating that's where he submitted it (not true) My experience was that the Slaes rep. was slow and sarcastic at times, Finance Mgr. just wasted a lot of my time, and while I informed the GSM that Chrysler and Dodge did a conference call and verified not only the rates but the promotions per specific VIN number, no resolve was offered aside from stating that corporate and the other dealer that verified the offer were wrong. More