Genesis of Northampton

Very courteous, pleasant and prompt. Work performed in a timely manner. Comfortable wait area and gave a package of delicious cookies for our patronage. Highly recommended! Work performed in a timely manner. Comfortable wait area and gave a package of delicious cookies for our patronage. Highly recommended! More

Timely scheduled Diagnosis of my problem communicated well what needed to be done I would rank Sara 10for the service my car well what needed to be done I would rank Sara 10for the service my car More

The customer service was on point. My vehicle was serviced in a timely manner and I was overall happy with my experience My vehicle was serviced in a timely manner and I was overall happy with my experience More

10 visits to correct minor issues. Problems remembering to order parts for months, order the wrong parts, not installing parts that the vehicle was there for, damaging vehicle during a Problems remembering to order parts for months, order the wrong parts, not installing parts that the vehicle was there for, damaging vehicle during a “wash” which must have been done with a shop broom and then breaking a windshield when correcting the damage. When questioned about damage, the service manager blamed me (always photo or video your vehicle before visits, which I did) then his tech and then walked away saying he would not help and continued to complain about the situation loud enough to be understood across their garage area to his shop staff which is unbelievably unprofessional. Problems didn’t get solved until the GM was involved. Only bright side was the service advisor Sara who was very helpful and apologetic on my many, many return visits. Avoid for service at all costs. Parts took months to get, appointments are at least a week out at any time. All told it took 7 months to resolve minor cosmetic issues, an oil leak and a transmission needing a reset. This experience has ruined my Genesis for me. This dealership has a LONG way to go if they are going to sell and service luxury vehicles. I will be finding another dealership for my service and/or warranty needs and will not be visiting them when it comes time to buy my wife a new car. More

Attentive. Responsive. Efficient. Friendly. In particular Sara handled issues quickly with little wasted time and effort. Responsive. Efficient. Friendly. In particular Sara handled issues quickly with little wasted time and effort. More

The Genesis Northampton online and in-person team were exceptionally responsive to all my inquiries. My salesperson, Melissa, was helpful and patient. The only reason I've giving a four star rather than f exceptionally responsive to all my inquiries. My salesperson, Melissa, was helpful and patient. The only reason I've giving a four star rather than five star rating is because, given that Genesis is a luxury brand, there should be separate Genesis dealerships rather than co-locating Genesis at a Hyundai dealership. I understanding this change is in progress. More

Competitive pricing and easy to deal with. Did the whole deal from NYS with ease for the lease of an Electrified GV70. They even delivered! Did the whole deal from NYS with ease for the lease of an Electrified GV70. They even delivered! More

Melissa was wonderful. She was personable, engaging and highly professional, with a great sense of humor and a warm, friendly manner. She took a lot of time with us and was She was personable, engaging and highly professional, with a great sense of humor and a warm, friendly manner. She took a lot of time with us and was extremely helpful throughout the transaction. Bravo!! More

From a friendly welcome to reviewing work done, everyone was very courteous & professional. My service specialist Jeremy, seemed very knowledgeable and empathetic, walking me through what had been done and was very courteous & professional. My service specialist Jeremy, seemed very knowledgeable and empathetic, walking me through what had been done and what was needed to complete the repairs. I was promised a return call, if it doesn’t happen I will update review. More

Omar was extremely rude and intimidating. He made looking for a car a horrible experience. Joe followed up with me via email and was no better. I would not recommend this dealership. He made looking for a car a horrible experience. Joe followed up with me via email and was no better. I would not recommend this dealership. More