Genesis of Norman

Why 2 stars? So you will read. I am a 60 year old retired army officer. Here is my true, sad and really sordid story about attempting to purchase a 2024 GV70 (vi So you will read. I am a 60 year old retired army officer. Here is my true, sad and really sordid story about attempting to purchase a 2024 GV70 (vin 5NMMADTB7RH006703) Found one in stock in Norman. Right color. Made a deal with two people on Friday. Out the door price. Drive part way on Saturday!- 100 mile trip. Get called-the "transmission is defective" on the brand new White Genesis GV70. Having owned 2 prior Genesis. I was shocked. Ok then- you get one like it same deal? YES! Spend hours waiting to hear back. R—- calls back “we found a car, (in Plano) it takes a up to a week to get in, we need a deposit”. I say. Of course! R--- calls back. Management insists you drive 100 miles in person to give a deposit and then drive back 100 miles to pick up the car (I have purchased cars out of state so mucy easier-if there were only a way to do business electronically. Well I said. I am not mad. I no longer believe the failed transmission saga on new one pictured (beware) but to waste my day. Really just bad business and plain weird. I have purchased two dozen Audi BMW Acura and Genesis- never have I seen this. When you read management’s reply consider this.:I have nothing to gain by warning you. Buyer beware. Go elsewhere is my lesson. Genenis will certainly be interest in this story. More

Wonderful experience, especially with salesman Rick Dunn. Not pushy at all, and very helpful throughout the entire process. I normally hate the car buying process, but Rick and AutoMax made it enjoyable. Not pushy at all, and very helpful throughout the entire process. I normally hate the car buying process, but Rick and AutoMax made it enjoyable. More

False advertisement They put a huge discounted price on Autotrader and when you call about the price it is not even close to the advertised price. Do not waste your time. They put a huge discounted price on Autotrader and when you call about the price it is not even close to the advertised price. Do not waste your time.. More