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Genesis of Metairie - Service Center

Metairie, LA

4.8
13 Reviews

13 Reviews of Genesis of Metairie - Service Center

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March 26, 2025

Genesis Of New Orleans has exceeded my expectations. Hunter is very nice and got my vehicle back on the road in days. More

by 1BRANDIYOUNG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel Buhler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hunter Roussel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie "Bo" Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2025 -

Genesis of New Orleans responded

Thank you so much for your kind words. We're thrilled to hear that Hunter was able to assist you promptly and that your experience with Genesis of New Orleans exceeded your expectations. Your positive feedback is greatly appreciated.

March 17, 2025

Quick and easy service. Programmed and cut a new key for me in just over an hour More

by adamr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Roussel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2025 -

Genesis of New Orleans responded

Thank you, Adam, for taking the time to share your experience. We're glad that you found our service quick and efficient. It was our pleasure to assist you with programming and cutting your new key. We look forward to the opportunity to serve you again in the future.

February 28, 2025

Very Professional and Knowledgeable, Great Staff and a clean environment. Thanks too the Service Department. More

by COLLINSGIOVANNI8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Roussel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 10, 2025 -

Genesis of New Orleans responded

Thank you for your kind words and for taking the time to share your experience. We are thrilled to hear that you found our staff professional and knowledgeable and that you appreciated our clean environment. Your feedback is greatly appreciated and will be shared with our service department.

February 26, 2025

First class dealership, very helpful very knowledgeable, took care of my needs timely and efficiently More

by hogan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Roussel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2025 -

Genesis of New Orleans responded

Thank you, Hogan, for your kind words. We're thrilled to hear that you had a positive experience with us at Genesis of New Orleans. Our team strives to provide knowledgeable and efficient service, and it's wonderful to know that we met your expectations. Your feedback is greatly appreciated and motivates us to continue delivering first-class service.

February 26, 2025

Excellent facility first class people from the moment I step foot in the facility with nothing but professionalism I would recommend them to everyone and have the elegant Car of genesis thank you ever so m More

by O G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Roussel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : My service rider Blythe was aggressive of fresh air. She helped me out immensely thank you ever so much Best Buy have a blessed and wonderful day.
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Mar 10, 2025 -

Genesis of New Orleans responded

Thank you for your wonderful review. We are thrilled to hear that you had such a positive experience with us and that our team provided the professionalism you deserve. It's great to know that you enjoyed your time at our facility and are pleased with your Genesis vehicle. We truly appreciate your recommendation and your kind words motivate us to continue delivering exceptional service.

February 23, 2025

Great routine maintenance on my gv80. Everyone was courteous and knowledgeable. Service was quick Now it’s a temporary building while they start new construction of permanent location. More

by AJAUFRE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Roussel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 10, 2025 -

Genesis of New Orleans responded

Thank you for sharing your positive experience with the maintenance service for your GV80. We're delighted to hear that our team was courteous and knowledgeable, and that the service was efficient. We appreciate your understanding and patience as we work from our temporary building. Your feedback is greatly valued.

February 23, 2025

Great customer service. I understand it’s a new location but a difficult to get to. Super thankful that was able to have a loaner but I’m upset that my vehicle didn’t get de More

by ANMERCADAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Roussel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 10, 2025 -

Genesis of New Orleans responded

Thank you for your feedback and for choosing Genesis of New Orleans. We're happy to hear that you appreciated our customer service and the loaner vehicle. We apologize for any inconvenience you experienced in reaching our location and for any miscommunication regarding the detailing of your vehicles. Your comments are invaluable in helping us improve our services. If you have any questions or would like to elaborate on your experience further, then please give our General Manager, Chad Kent, a call at 504-216-4500 or email him at ckent@genesisofneworleans.com.

February 19, 2025

Staff is great! And the temporary building is definitely nice I can't wait for the new building and purchasing my next vehicle. More

by CHARLES.LEWIS86797
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Roussel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam
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Mar 10, 2025 -

Genesis of New Orleans responded

Thank you, Charles, for your kind words about our staff and facility. We're thrilled you're looking forward to our new building and your next vehicle purchase with us. Your enthusiasm means a lot to our team.

February 17, 2025

Excellent. Extremely helpful. Very accommodating and polite.very courteous. I coul say so much more. Dealing with Genesis NOLA was effortless and pleasant. More

by FAVRETJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Roussel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 10, 2025 -

Genesis of New Orleans responded

Thank you so much for your kind words and for taking the time to share your experience. We're happy that your visit was effortless and pleasant and that our team was able to provide you with helpful and courteous service. Your feedback is greatly appreciated and serves as wonderful encouragement to our team.

February 15, 2025

Although this dealership has only been open for a week I’ll rate them 10 out of 10 More

by TIFFLA414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Roussel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 10, 2025 -

Genesis of New Orleans responded

Thank you so much for your wonderful feedback! We're thrilled to hear that your experience with our dealership has been so positive. Your support and kind words mean a lot to us as we continue to provide exceptional service.

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