Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Genesis of Naples - Service Center

Naples, FL

4.5
72 Reviews
Call Service Center (239) 325-1999

72 Reviews of Genesis of Naples - Service Center

Sort by
March 21, 2023

Very good service very good customer support I like the car very much the technology is amazing More

by Davidphoward1031@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Palwal
Report | Print
Mar 21, 2023 -

Genesis of Naples responded

We are happy to hear from you, David! Thank you for choosing Genesis of Naples and for sharing your experience. Drive safely until we see you next!

March 15, 2023

Wonderful service. Pawel was superb!! Professional, courteous, extremely knowledgeable! The VERY best I have ever dealt with in any dealership. More

by Charleskrulak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel , Michelle Leon
Report | Print
Mar 16, 2023 -

Genesis of Naples responded

Charles, it is gratifying to hear that you had such a positive experience with Pawel and the team! Thank you for choosing Genesis of Naples and for sharing your support. Drive safely!

February 16, 2023

Outstanding service. Car was picked up on time and delivered on time. We we love the service. More

by Johnmaxwell15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel
Report | Print
Feb 16, 2023 -

Genesis of Naples responded

Thanks for the awesome review of Genesis of Naples! We are happy to hear our team delivered five-star service.

January 17, 2023

Aamir is extremely helpful. Service team is very professional. Service team is very reliable and I fully trust them More

by LCC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aamir, Michelle Leon
Report | Print
Jan 17, 2023 -

Genesis of Naples responded

Thank you so much for your wonderful review! Aamir and the rest of the Genesis of Naples team appreciate your continued support!

January 12, 2023

They NEVER answer their phone or RETURN calls. The WORST dealer I’ve ever dealt with!!! More

by Frank10338
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michelle Leon
Report | Print
Jan 12, 2023 -

Genesis of Naples responded

I’m sorry to see that you were not satisfied with your experience. However, I believe this review is meant for the Genesis of Fort Myers locations, as it shows you worked with Michelle Leon, who is not part of our team. I encourage you to reach out to them, but if there is anything else I can help with, please feel free to contact me. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

Jan 12, 2023 -

Frank10338 responded

No this review was meant for YOU, Genesis of Naples! I looked at a GV70 at Genesis of Fort Myers but did NOT buy it from them since they wanted $10,000 over MSRP!!!!

Jan 13, 2023 -

Genesis of Naples responded

I apologize for any mix-ups here and would like to know who you worked with, as we do not have a Michele Leon at our location. Please contact me directly when you can. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

January 11, 2023

Genesis of Naples Sales and Service is tremendous ! !! Rob R. in Sales & Pawel B. the Service Manager make it all happen over there. It is an exceptional experience from vehicle purchase/delivery throu More

by waltonway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel Bartnicki Service Advisor
Report | Print
Jan 11, 2023 -

Genesis of Naples responded

Scott, congratulations on the new 2021 Genesis G70 3.3T! We are thrilled that Rob, Pawel, and the rest of our Genesis of Naples team were able to make the car-buying experience so wonderful. It was our pleasure doing business with you and we hope you enjoy the ride!

January 03, 2023

Amir, the person who was responsible for my satisfaction was fantastic. Totally professional and knowledgeable and a pleasure to communicate with. Could not have a better person representing your dealership More

by m_tate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amir
Report | Print
Jan 04, 2023 -

Genesis of Naples responded

Amir will be so pleased to see this glowing feedback! Thank you for taking the time to let others know what being a guest with Genesis of Naples is like. If there is anything else we can do for you, please let us know!

January 01, 2023

courteous and pleasant staff, excellent waiting room and refreshments, and most importantly top notch service. I would highly recommend this dealership to anyone. The dealership is always immaculately cle More

by d376873
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel
Report | Print
Jan 03, 2023 -

Genesis of Naples responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Genesis of Naples team. Drive safely, and we hope to see you back again down the road!

December 28, 2022

The were efficient and helpful when taking care of my concerns. Thank you for your service. More

by Braunmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel, Service Advisor , Michelle Leon
Report | Print
Dec 28, 2022 -

Genesis of Naples responded

Thank you for the kind review of us here at Genesis of Naples. We appreciate it!

November 18, 2022

Extremely accommodating to customer’s request. Very professional staff from sales to service department. A great experience. More

by cmdr222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Pawel (Genesis)
Report | Print
Nov 18, 2022 -

Genesis of Naples responded

We couldn't ask for a better review! Thanks for supporting Genesis of Naples with such stellar praise. Our entire team is grateful to help!

1
...
6
7
8