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Genesis of Naples - Service Center

Naples, FL

4.5
330 Reviews
Call Service Center (239) 325-1999

330 Reviews of Genesis of Naples - Service Center

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April 27, 2025

I'm sure service will be improved once new facility is constructed. Not sure what Genesis was thinking as no one seems to have a dedicated service center. More

by MURSO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Sierra
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2025 -

Genesis of Naples responded

Thank you for sharing your thoughts with us. We appreciate your patience and understanding as we work on improving our facilities at Genesis of Naples. We're committed to enhancing the service experience for all our customers!

April 27, 2025

As the car only has 11,000 miles and have no problems. The only problem I had to wait 4-5 weeks for an appointment. More

by PATBILLH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richeka "Ricky" Providence
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2025 -

Genesis of Naples responded

Pat, thank you for sharing your feedback with us at Genesis of Naples. We're glad to hear you're enjoying the car and apologize for any inconvenience caused by the wait time. We'll work on improving our scheduling process!

April 26, 2025

Very well organized considering the total renovation. My service experience was seamless. Pawel took exceptional care of me and my vehicle. Well done! More

by karluzfam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel
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Apr 29, 2025 -

Genesis of Naples responded

We're delighted to hear that Pawel provided exceptional service during your visit at Genesis of Naples, even amidst the renovations. Thank you for sharing this positive feedback!

April 26, 2025

Sales department communication was terrible. No-one answers the phone and no-one returns calls. More

by jstryker0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge Sierra
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 28, 2025 -

Genesis of Naples responded

I sincerely apologize for any miscommunication made on our end. I would appreciate the opportunity to speak with you to see what I can do to help straighten things out. I will search for your contact information, but in case I am unable to locate it, please feel free to give me a call. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

May 01, 2025 -

jstryker0 responded

It is now 3:22pm on Thursday and I have not heard from a service advisor yet about replacing my front rotors per our conversation this morning. Please call me at 703-629-8977. My time is getting short. We leave on May 7.

May 02, 2025 -

Genesis of Naples responded

We are happy that we could now resolve this issue and take care of your rotors. Thank you!

April 26, 2025

JC was great. He wanted to make sure I was home and had someone to deliver it back. He went over everything and wanted to make sure that the experience was great More

by DZWEEB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2025 -

Genesis of Naples responded

We're delighted to hear that JC provided such a thorough and considerate experience at Genesis of Naples. Thank you for sharing your positive feedback, and we hope you're enjoying everything about your new vehicle!

April 25, 2025

Got me in quickly! Replaced 2 tires in a couple of hours. Peter gave good advice. More

by PCCOGLAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Frank
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Apr 25, 2025 -

Genesis of Naples responded

Thanks for stopping in at Genesis of Naples for some new tires! We are glad that Peter gave excellent advice.

April 25, 2025

Pawel was absolutely terrible terrible service terrible people what an absolute xxxx show would consider getting a Mercedes More

by MIKE@CGACCOUNTING.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge Sierra
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2025 -

Genesis of Naples responded

I'm sorry to hear about your experience with our service. We strive for excellence and, if you're open to discussing further, please reach out so we can address your concerns directly. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

April 24, 2025

No body answers the phone, must wait too long to make an appointment. No loaner cars available. Service writer had no personality. However the dealership is under construction. Still no excuse! More

by KWH1953
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alexandra Celis
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2025 -

Genesis of Naples responded

Thank you for sharing your feedback. We apologize for the inconvenience you've experienced with our service and communication, especially during construction. We're working hard to improve these areas and appreciate your patience as we make necessary adjustments. If there's anything specific you'd like to discuss or need assistance with, please feel free to reach out directly. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

April 24, 2025

The young man who took care of me was very courteous and attentive. Looking forward to seeing the new site. More

by jerryrichmanesq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Mack
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2025 -

Genesis of Naples responded

Jerry, we're delighted to hear that you had a positive experience with our team at Genesis of Naples. We can't wait for you to see the new site too!

April 24, 2025

JC is very professional and accommodating. He kept me informed throughout the process and the repair outcome was great! I would highly recommend him. More

by ctaveras72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC Davies
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Apr 25, 2025 -

Genesis of Naples responded

Thank you for sharing your experience with JC and the team at Genesis of Naples! We're delighted to hear that everything went smoothly and appreciate your recommendation. If there's anything else we can do, just let us know!

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