Genesis of Naples - Service Center

People were really helpful but the entire area was very chaotic. It appeared as if they were understaffed and overbooked. There are limited options in this area to get my Genesis serviced. The only other n chaotic. It appeared as if they were understaffed and overbooked. There are limited options in this area to get my Genesis serviced. The only other nearby option had even worse customer service. More

Pawel is the best and I greatly appreciate his service for me!! I have dealt with him several times and EVERY time it is great. Thank you for me!! I have dealt with him several times and EVERY time it is great. Thank you More

Wonderful experience! We will definitely be back for future purchases. We highly recommend Matthew for a salesperson! We will definitely be back for future purchases. We highly recommend Matthew for a salesperson! More

Best salesman (Brian Geary) and Service Manager (Pawel) for cars I've had the pleasure of working with. for cars I've had the pleasure of working with. More

Had an appointment for 12:00. Waited over three hours for an oil change . No one let me know the car was finished. Saw it sitting outside,went to the counter to check out. Waited Waited over three hours for an oil change . No one let me know the car was finished. Saw it sitting outside,went to the counter to check out. Waited another fifteen minutes while they tried to find someone to check me out and get my keys. I finally asked a woman setting at another desk if she could please check me out so I could leave. She was very nice and though she couldn't actually check me out she would have someone send me the receipt for the oil change.She kindly gave me my keys and let me get out of there. More

I have been dealing with this dealership since 2020. Since then service has been up and down. This past experience started with calling on 2/24/2025 for an appointment. I finally was able to schedule fo Since then service has been up and down. This past experience started with calling on 2/24/2025 for an appointment. I finally was able to schedule for 3/25/2025. I was told they would do a diagnostic the next day. Through the next couple of days I would receive a text message informing me they weren’t able to do the diagnostic. This message always ended with a promise of doing the diagnostic the next day. Finally on 4/22/2025 I texted saying I had changed my mind on the service. I mentioned I would be looking at a new purchase, which I did. I am set to return on 4/7/2025 for a follow up test drive. This morning I woke feeling maybe I shouldn’t make this purchase of a Gv80. I am concerned after owning a Genisis and being a returning customer that I would be treated like this. Not a good position to be in! Not a good way to have a customer feel. So I hope you can use this feedback in your course of business. Thank you More

JASON BORD, WHO RUNS THE DETAILING DEPT. , WAS AMAZINGLY HELPFUL. HE IS A TRUE PROFESSIONAL AND PLAYED A SIGNIFICANT ROLE IN MY TOTAL SATISFACTION WITH THE GENESIS OF NAPLES LOCATION. TONY , WAS AMAZINGLY HELPFUL. HE IS A TRUE PROFESSIONAL AND PLAYED A SIGNIFICANT ROLE IN MY TOTAL SATISFACTION WITH THE GENESIS OF NAPLES LOCATION. TONY CATALINA WAS MY SALESMAN AND WAS THE OTHER REASON I WOULD RECOMMEND THIS DEALERSHIP TO ANYONE. I HOPE THE OWNER REALIZES AND REWARDS THESE TWO GENTLEMAN FOR THEIR SIGNIFICANT CONTRIBUTIONS TO THE SUCCESS OF THE DEALERSHIP. More

The service and quality was excellent as always on my GV80. The only thing they forgot was to vacuum the car prior to returning it which was supposed to be part of the service. GV80. The only thing they forgot was to vacuum the car prior to returning it which was supposed to be part of the service. More

Sales department especially Drew is the best The service department is the worst. Had my car hostage for three months for a one hour fix on my air conditioner never could get feedback of status and service department is the worst. Had my car hostage for three months for a one hour fix on my air conditioner never could get feedback of status and if I did It was totally false information. Pablo and his team need to go to a customer service seminar. More

It was great. The service manager knew his job and was very professional. I find him essential The service manager knew his job and was very professional. I find him essential More