Genesis of Naples - Service Center

Always courteous and on time. Pawel is great service representative Thanks for the great job Pawel is great service representative Thanks for the great job More

I would give it zero if it was an option. The whole service dept needs overhauling in my opinion. They are not customer orientated. I was called an told they had a loaner available on Wednes The whole service dept needs overhauling in my opinion. They are not customer orientated. I was called an told they had a loaner available on Wednesday and after talking to Peter he confirmed with me this loaner will be held till Friday. I did not know when I could drive out to Naples. It turned out that Wednesday I could make the trip, it was 3:30. I arrived at 4:40 and went to Peters office, he wasn’t there, I waited outside the office. After 15-20 minutes of no show my wife went into the office next to Peters and asked if he could let him know we are waiting for him. His response was, he went home. Everybody knew he went but nobody could tell you he went home. I told this rep I was here to pick up a loaner he went to another office and came with someone who told that there were no more loaners left for the day. I should have called to say I was coming to pick up the loaner that Peter said was available till Friday. That they don’t hold vehicles till Friday, Peter was wrong. Peter has not called me back since 5/25, my salesman has not called me back. I have since got my GV80 scheduled for service and I am looking forward to a happy relationship with a new dealership. More

From start to finish it was a pleasant and easy experience Service tech was great! experience Service tech was great! More

Vinny was great. Gave me a great deal and didn’t play around much. Got straight to the point. Gave me a great deal and didn’t play around much. Got straight to the point. More

Professional and attentive to details —on time service The rental car is a separate topic service The rental car is a separate topic More

JC is an outstanding service rep! His attentiveness and professionalism were evident at every step. I wouldn’t choose to work with anyone else. His attentiveness and professionalism were evident at every step. I wouldn’t choose to work with anyone else. More

Professional and courteous. Pick up and delivery of car was seamless and communications were great. Pick up and delivery of car was seamless and communications were great. More

The service is efficient and friendly at the dealership. I was surprised that temporary accommodation was in use while waiting for the service; this did not have adequate power supply and made it difficult I was surprised that temporary accommodation was in use while waiting for the service; this did not have adequate power supply and made it difficult to complete any work. I am sure this will be resolved soon, but for now, it is an issue. More

Professional, courteous and diligent. Genesis rules on service and performance. Every time, our experience is exceptional Genesis rules on service and performance. Every time, our experience is exceptional More

Poor communication by service personnel. Service appointment not met because promised loaner and after driving 34 miles to appt informed that no loaner available. Rescheduled 2 day's later Service appointment not met because promised loaner and after driving 34 miles to appt informed that no loaner available. Rescheduled 2 day's later. After being informed that service could take all day then informed that a part needed to be ordered. Why was part not ordered on Wednesday at first visit. Service people had my vehicle for seven days because of poor planning. More