Genesis of Naples - Service Center

Excellent service very courteous. Very accommodating in a difficult situation with the renovation at the dealership. Very accommodating in a difficult situation with the renovation at the dealership. More

Genesis of Naples is a great dealership. The experience will on be enhanced with the new dedicated dealership - not shared with Hyundai. The experience will on be enhanced with the new dedicated dealership - not shared with Hyundai. More

Dealing with Genesis of Naples and with Pawel is a pleasure. It weighs heavily in the decision as to where to buy my next car. pleasure. It weighs heavily in the decision as to where to buy my next car. More

The Genesis service experience is efficient, timely and relaxing me, as a customer. The associates all communicate very effectively. The Concierge Desk is very knowledgeable and accessible. Well managed s relaxing me, as a customer. The associates all communicate very effectively. The Concierge Desk is very knowledgeable and accessible. Well managed service center in Naples. More

Work was completed in the right amount of time. Staff were extremely friendly and helpful. Staff were extremely friendly and helpful. More

Work was completed in the right amount of time. Staff were extremely friendly and helpful. See you in the fall. Staff were extremely friendly and helpful. See you in the fall. More

Great service and personal attention to customers. It was so great to feel like you were important to them. It was so great to feel like you were important to them. More

I had a disappointing experience at the Genesis of Naples Service Department , specifically in dealing with Advisor Jamie. From the start, Jaime was unhelpful and dismissive, making the service proces Naples Service Department , specifically in dealing with Advisor Jamie. From the start, Jaime was unhelpful and dismissive, making the service process frustrating and unnecessarily difficult. I ended up walking out to avoid conflict. To make matters worse, his manager promised to follow up but never did—an outright failure in customer service and professionalism. The only redeeming part of my experience was the Service Director, who responded to my email in a timely and professional manner. Unlike Jamie and his manager, she was apologetic and seemed genuinely concerned about my poor experience. While I appreciate the service director’s efforts, it doesn’t erase the frustration and lack of accountability I faced with the rest of the team. Hopefully this was only a one time experience. Having said that, the buying experience was flawless. More

No loaners no pick up available supposed to be 1. 5 but almost 3 hrs. Computer reboot lost all of my settings. I was not told until on left dealership. First service on my new GV80 coupe I was led t 5 but almost 3 hrs. Computer reboot lost all of my settings. I was not told until on left dealership. First service on my new GV80 coupe I was led to believe that Genesis was going to provide the best service. I question this now! More

Peter was very professional and kept me informed about my GV80 during service. He told me it would take 2 hours and it was right on time! GV80 during service. He told me it would take 2 hours and it was right on time! More