Genesis of Naples - Service Center

Always a pleasant experience seeking assistance with service department. Staff is friendly, knowledgeable, and ensure they get to the root of the matter. Thanks and keep up the good work. service department. Staff is friendly, knowledgeable, and ensure they get to the root of the matter. Thanks and keep up the good work. More

Once you get an appointment it has very nice (multiple) waiting rooms with a coffee maker and snacks. They are a little overbooked and we have had to wait well beyond the appointment time (overnight) for t waiting rooms with a coffee maker and snacks. They are a little overbooked and we have had to wait well beyond the appointment time (overnight) for the service to be completed. Despite that they were able to quickly get us in for the recall service. I only gave it a 4 because they underestimated the workload to fix all the recalls. More

Pawel was very courteous. A pleasure to work with. Thorough. Convenient location. Love my Gensis. A pleasure to work with. Thorough. Convenient location. Love my Gensis. More

A favorable service experience result with thanks to Pawel for his attention, guidance and follow up Pawel for his attention, guidance and follow up More

Very pleased with the courteous service we were given. Pawel was very kind and knowledgeable Pawel was very kind and knowledgeable More

It is not acceptable to have to wait for 5 weeks for an appointment. I brought the car in for a first service an a noise while accelerating. There loose bolts in the power train. If I waited 5 weeks ther appointment. I brought the car in for a first service an a noise while accelerating. There loose bolts in the power train. If I waited 5 weeks there could have real problems. More

JC was great and very helpful. I got a loaner car which was comparable to my Gv70. Great customer service! I got a loaner car which was comparable to my Gv70. Great customer service! More

Nothing personal ,but when I bring car for fixed, they damage my new 2024 GV80, break front bumpers brackets both sides and also left fender molding bracket, they repaint molding which is color not matchi damage my new 2024 GV80, break front bumpers brackets both sides and also left fender molding bracket, they repaint molding which is color not matching to car,also molding not sitting properly,they tell me,they can't do anything more,this is maximum they can.i ask them to fixed or please write this for me,sign and sand to my email.and after this they don write ,they don't sand me correct email.they sand me discharged email and they don't want to see my vehicle anymore in service. Very disappointing and very unprofessional service! More

Had to wait 8 weeks to get windshield wipers/spraying repaired on my new Genesis. Had an appt. and still waited 6 hours. I was the very last person to leave. No one even showed me the lounge. I was mis repaired on my new Genesis. Had an appt. and still waited 6 hours. I was the very last person to leave. No one even showed me the lounge. I was miserable. More