Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Genesis of Naples - Service Center

Naples, FL

4.5
360 Reviews
Call Service Center (239) 325-1999

360 Reviews of Genesis of Naples - Service Center

Sort by
June 12, 2025

Pawel was excellent to work with. Explained everything very clearly on what was to be done and cost of maintenance. More

by chuckvuk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel Bartnicki
Report | Print
Jun 13, 2025 -

Genesis of Naples responded

We're delighted to hear that Pawel provided clear and excellent service at Genesis of Naples. Thank you for sharing your experience with us!

June 12, 2025

Everything went smoothly and my service advisor even made me aware of warranty coverage that I didn't know I had. More

by Sanibel Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 13, 2025 -

Genesis of Naples responded

It's great to hear that your service advisor provided helpful information about your warranty coverage. However, it seems like the rating doesn't match the positive experience you described. If there's anything specific you'd like us to address or improve upon, please feel free to reach out. Thank you, Sammy Jo Mannering - Service Director - 239-325-1999 ext 3291

Jun 13, 2025 -

Sanibel Tom responded

Sorry- You’re correct, my star rating does not match my the good experience that I had. That’s my mistake, I must have inadvertently made the wrong rating. Please replace my one star rating with a five star rating. I am very pleased with the service I received.

Jun 13, 2025 -

Genesis of Naples responded

Thanks for the update, Sanibel! We are so glad you had a good experience!

June 07, 2025

Very customer focused. Provided Uber for me as car was in for routine service. Jorge escorted me to finished car to ensure all was in good order. More

by BELLPROF1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 09, 2025 -

Genesis of Naples responded

Thank you for sharing your experience with Genesis of Naples! We're delighted to hear that Jorge and our team provided attentive service, including the Uber ride. We appreciate your support and look forward to serving you again in the future!

June 06, 2025

Pawel is extremely professional, easy to communicate with and very customer focused. It is a pleasure working with him. More

by BELLONEV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel Bartnicki in Genesis service
Report | Print
Jun 06, 2025 -

Genesis of Naples responded

Thank you for sharing your positive experience with Pawel and the team at Genesis of Naples! We're delighted to hear that his professionalism and customer focus made your visit enjoyable. We look forward to serving you in the future!

June 06, 2025

Efficient service, honest opinion about my checkup, good value for the service, excellent service personel More

by KMGOODWICHMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Ruis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 06, 2025 -

Genesis of Naples responded

We're delighted to hear that you received efficient and honest service from our team at Genesis of Naples. Thank you for highlighting the value and excellent personnel, we appreciate your feedback!

June 06, 2025

When I had a recent issue with my Genesis, Steve Kalinowski in sales and CJ in the service department were awesome to work with. Getting it in for service right away, the car was fixed while I was o More

by sharon43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Kalinowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CJ
Report | Print
Jun 06, 2025 -

Genesis of Naples responded

Sharon, we're delighted to hear that Steve and CJ provided you with such a seamless experience at Genesis of Naples. Thank you for sharing your positive feedback!

June 06, 2025

The construction has created a mess with the overcrowded trailers, etc. the service guys themselves are great and trying to make the best of the situation! More

by GRABINSKIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 09, 2025 -

Genesis of Naples responded

Thank you for taking the time to share your feedback. We understand the ongoing construction and temporary adjustments, such as the trailers, may impact the overall experience, and we truly appreciate your patience during this transition. Please know that these improvements are being made to better serve our customers long-term. We're glad to hear our service team made a positive impression- they're working hard every day to provide quality care despite the challenges. Your understanding means a lot, and we look forward to welcoming you back and earning a 5-star review once our upgrades are complete. Thank you, Sammy Jo Mannering - Service Director - 239-325-1999 ext 3291

June 06, 2025

Peter said it would take 2 and a quarter hours and he was right in the money. Thanks More

by MR_PBL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter
Report | Print
Jun 09, 2025 -

Genesis of Naples responded

We are glad to hear that Peter and the Genesis of Naples team got you back on the road quickly! Thanks for your review!

June 05, 2025

Good work and very efficient. Customer service representative was pleasant, helpful and followed up at all stages of maintenance. More

by cj.bedell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jc
Report | Print
Jun 06, 2025 -

Genesis of Naples responded

We're delighted to hear that our team at Genesis of Naples provided efficient service and kept you informed throughout the process. Thank you for sharing your experience!

June 04, 2025

Absolutely not a luxury car dealership experience. Does anyone care about service performance of a luxury vehicle dealership experience? My 4th experience for service and repairs. Leaving messages and More

by baerner
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Timothy Mack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Sierra
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Concierge valet driver
Report | Print
Jun 04, 2025 -

Genesis of Naples responded

It's disheartening to hear about your experience with our service department. We strive for excellence in all aspects of customer care, and it's clear we've fallen short here. Your feedback is invaluable, and we would like the opportunity to address these concerns directly. Please reach out when you have a moment so we can make things right. Thank you, Sammy Jo Mannering - Service Director - 239-325-1999 ext 3291

1
...
3
4
5
...
36