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Genesis of Naples - Service Center

Naples, FL

4.5
272 Reviews

272 Reviews of Genesis of Naples - Service Center

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January 05, 2025

Steve was the lowest pressure salesman I’ve ever met. He knows his cars and helped us find the perfect one. Service is always quick and efficient and they keep you well informed. More

by SLKELLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Caraballo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Kalinowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Genesis of Naples responded

Kelly, we're delighted to hear that Steve provided a low-pressure and informative experience at Genesis of Naples. Thank you for your feedback, and we look forward to serving you again!

January 05, 2025

JC was outstanding. A a a a a a a a a a as a a More

by joehanzek
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC in servicr, Todd Schwoerer
Jan 06, 2025 -

Genesis of Naples responded

Joe, thanks for the shoutout to JC! We appreciate your support here at Genesis of Naples.

January 05, 2025

Great! Pavel was very professional. You need more loaner cars available for customers to take More

by candicekehoedesigns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pavel
Jan 06, 2025 -

Genesis of Naples responded

We appreciate your praise for Pavel and your feedback about the loaner options here at Genesis of Naples. Thank you!

January 05, 2025

Wonderful service center. They picked up our car on time and gave us a loaner for the day. Car was serviced and delivered back to us clean and all items were taken care of u More

by LIZMUNZ45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
they were not listed
Jan 06, 2025 -

Genesis of Naples responded

Thank you for sharing your experience with Genesis of Naples! We're delighted to hear that our service center met your expectations and made the process convenient. We appreciate your support and look forward to serving you again in the future!

January 05, 2025

Second time I used the dealer for service, and it was excellent both times. Peter kept me informed. Thank you More

by mylittlemargie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Franks, Pawel Bartnicki
Jan 06, 2025 -

Genesis of Naples responded

We're delighted to hear that your service experiences have been excellent at Genesis of Naples! Peter and the team appreciate your feedback, and we're here for any future needs. Thank you!

January 05, 2025

So fate it has always been a great experience. The sales men and service are outstanding. More

by PNRFLODMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Kalinowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Genesis of Naples responded

It means so much to us to see your review! Thanks from the team at Genesis of Naples.

January 04, 2025

Good job from the service department once I was able to get a date to get my car in for service. The computerized robot that answered the calls did not function as expected and so it took awhile to get sch More

by MRKRUG711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Genesis service manager
Jan 06, 2025 -

Genesis of Naples responded

Thank you for your feedback! We're glad to hear our service department at Genesis of Naples took good care of you, and we apologize for any inconvenience with the scheduling process. Your input is valuable as we work on improving our systems.

January 04, 2025

Advisor Peter Frank was great. Car was ready on time. Disappointed that it took so long to get an appointment and no loaners were available. When I bought the vehicle they touted More

by bacooke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Frank
Jan 06, 2025 -

Genesis of Naples responded

Thank you for sharing your feedback about your recent experience with Genesis of Naples. We're glad to hear that Peter provided great service, but we're sorry for the inconvenience regarding appointment scheduling and loaner availability. We appreciate your patience and will work on improving these aspects in the future!

January 03, 2025

The salesman David Kruse and the manager have been most helpful in my purchase of my new car. I am very satisfied so far. More

by CHICOSHOPPER
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Kruse
Jan 03, 2025 -

Genesis of Naples responded

We're delighted to hear that David and the manager provided excellent assistance during your purchase at Genesis of Naples. Thank you for sharing your satisfaction with us, and enjoy your new car!

January 03, 2025

I came, they serviced, and I left in less time than the told me. The hot coco was good. More

by JBROUMAS
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel
Jan 04, 2025 -

Genesis of Naples responded

Thank you for stopping in for service at Genesis of Naples! We are happy to hear that our team delivered efficient service.

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