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Genesis of Naples - Service Center

Naples, FL

4.5
331 Reviews

331 Reviews of Genesis of Naples - Service Center

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February 19, 2025

Unfortunately, the dealer is not able to provide the premium experience that should be associated with the luxury brand that Genesis is because they are located in a Hyundai dealership. More

by S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richeka "Ricky" Providence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2025 -

Genesis of Naples responded

Thank you for sharing your feedback. We are building a brand new facility and there are posting around our dealership so our customers are aware of these changes. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

February 18, 2025

Excellent service department Always considerate of my time Vehicle is always serviced and completed when promised Vehicle is always return cleaner than when I brought it More

by joeez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel Bartnicki
Feb 19, 2025 -

Genesis of Naples responded

Joe, we're delighted to hear that our service department at Genesis of Naples consistently meets your expectations. Thank you for recognizing our team's efforts in providing timely and thorough service!

February 18, 2025

Incredible service! Professional, prompt, informative, and beyond courteous! JC explained all service performed and answered any questions I had. He is FANTASTIC More

by edepasquale0201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC
Feb 18, 2025 -

Genesis of Naples responded

We're delighted to hear about your fantastic experience with JC and the team at Genesis of Naples! Providing professional, prompt, and courteous service is our goal. Thank you for sharing this wonderful feedback!

February 18, 2025

I brought my car in for service and was greeted promptly. My car was taken care of quickly and returned to me clean. More

by plrs2850
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Mack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2025 -

Genesis of Naples responded

Thank you for sharing your experience with us at Genesis of Naples! We're delighted to hear that our team provided prompt and efficient service, and returned your car in great condition. We look forward to serving you again in the future!

February 13, 2025

Very busy dealership. With plenty of helpers moving about the dealership , all friendly and nice, very well trained in their job responsibilities. More

by BGCANAVAN1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete
Feb 14, 2025 -

Genesis of Naples responded

Thank you for sharing your experience with us. We're glad to hear that our team was friendly and provided expert service during your visit. If there's anything we can do to enhance your next visit, please feel free to reach out!

February 12, 2025

Excellent responsiveness by Pawel and Peter Frank. They helped us in a situation which required their immediate assistance. They are the best! More

by dan20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel Barnicki, Peter Frank
Feb 13, 2025 -

Genesis of Naples responded

We're delighted to hear that Pawel and Peter Frank provided excellent assistance during your visit to Genesis of Naples. Thank you for recognizing their efforts, and we're here if you need anything else!

February 12, 2025

VIP service department! JC and Tim made the experience painless and were beyond accommodating. If I didn’t already love my GV70 I’d buy one for the service experiences alone More

by edepasquale0201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Mack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JC
Feb 13, 2025 -

Genesis of Naples responded

We're delighted to hear that JC and Tim provided such a seamless experience at Genesis of Naples! It's wonderful knowing our service department exceeded your expectations. Enjoy every moment with your GV70, and we look forward to serving you again in the future!

February 10, 2025

I had a very good experience with the service department and contact person I’m probably going to get another Genesis when my lease expires More

by davidwykes1001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2025 -

Genesis of Naples responded

We're delighted to hear about your positive experience with our service department at Genesis of Naples! It's fantastic that you're considering another Genesis when your lease is up. We're here whenever you need us!

February 09, 2025

Pavel is the best. It’s a very busy place. He always tries to accommodate me. More

by debaugeb
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pavel
Feb 10, 2025 -

Genesis of Naples responded

Thank you for leaving Pavel and Genesis of Naples a five-star review! It was a pleasure to assist you.

February 09, 2025

The team was ready for me when I arrived, kept me updated on the progress and shared all the service details. Easy Cheesy 😊 More

by edmaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Genesis of Naples responded

We're delighted to hear that your experience was smooth and informative with the team at Genesis of Naples. Thanks for sharing your feedback!

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