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Genesis of Naples - Service Center

Naples, FL

4.5
272 Reviews

272 Reviews of Genesis of Naples - Service Center

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January 11, 2025

Exceeded my expectations friendly courteous cleaned my vehicle as part of the service and the service was completed earlier than promised More

by waldo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter in service
Jan 13, 2025 -

Genesis of Naples responded

We're delighted to hear that your experience at Genesis of Naples exceeded expectations and included some extra perks like a vehicle cleaning, Waldo! Thank you for sharing this positive feedback with us.

January 11, 2025

The AC problem we had is known by Genesis for our model year 2023, yet we had to rent our own car because they claimed to have no loaners. The repair took 4 weeks to complete with limited communication. More

by crkkrc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC Davies
Jan 13, 2025 -

Genesis of Naples responded

I'm sorry to hear about the inconvenience you faced with your AC repair and lack of communication. We strive for better service so it's disappointing to learn we fell short here. Please feel free to reach out if you'd like us to address any remaining concerns or questions directly. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

January 10, 2025

Professional, on schedule pickup & drop off of courtesy vehicle, accommodating to my schedule & location, communication. More

by Khinkson1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo Quintana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JC
Jan 10, 2025 -

Genesis of Naples responded

We're delighted to hear that our team at Genesis of Naples met your expectations with professional service and convenient scheduling. Thank you for sharing your experience!

January 09, 2025

Extremely professional, courteous and care about the customer. Peter in service is fabulous and reaches out to communicate what is being done and when the car is ready! 5 star rating for sure!!! More

by JOHNDCOX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Kalinowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter in service
Jan 10, 2025 -

Genesis of Naples responded

John, we're delighted to hear that Peter and the Genesis of Naples team provided you with such a professional experience. Thank you for your 5-star rating!

January 09, 2025

Everyone at Genesis of Naples especially JC we’re helpful and very courteous throughout our service appointment. More

by REL28623
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC
Jan 09, 2025 -

Genesis of Naples responded

We're delighted to hear that JC and the team at Genesis of Naples provided you with helpful and courteous service. Thank you for sharing your experience!

January 08, 2025

Showed up at 8 AM for my appointment, my agent was inundated with customers, but she was efficient, personable and professional the whole time, regardless of the strange questions she responded to. More

by RLOOMIS564
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept Linda
Jan 09, 2025 -

Genesis of Naples responded

Thank you for your patience and understanding during your visit to Genesis of Naples! We're glad to hear that our agent provided efficient, personable, and professional service. We appreciate the feedback and look forward to serving you again in the future!

January 08, 2025

Genesis of Naples provided exceptional service. They fit me in a week before my appointment to accommodate my travel schedule and did a great job with all my repairs. I was very pleased with the More

by scottpgeorge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel, Peter
Jan 09, 2025 -

Genesis of Naples responded

We're delighted to hear that Genesis of Naples was able to accommodate your schedule and provide exceptional service. Thank you for sharing your positive experience, and we're glad everything went smoothly with your repairs!

January 08, 2025

As usual, we had a great experience dealing with the Genesis dealer in Naples. Peter Franks was very professional and helpful. More

by tcmona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Franks
Jan 09, 2025 -

Genesis of Naples responded

We're delighted to hear that Peter provided a professional and helpful experience at Genesis of Naples. Thank you for your continued support, and we look forward to serving you again!

January 06, 2025

My check in for appointment was very easy and the work was completed at time promised More

by ART26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t recall service coordinator
Jan 07, 2025 -

Genesis of Naples responded

Thanks a bunch, from the Genesis of Naples Team! It was a pleasure to assist you.

January 05, 2025

Great service crew, kept me informed of the process and time frame will happily come back! More

by RLOOMIS564
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC in Service
Jan 06, 2025 -

Genesis of Naples responded

It means so much to us to see your review! Thanks from the team at Genesis of Naples.

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