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Genesis of Naples - Service Center

Naples, FL

4.5
331 Reviews

331 Reviews of Genesis of Naples - Service Center

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February 24, 2025

Fantastic service. Every time I deal with Genesis of Naples they are courteous and fast with the service requested. More

by wulf.werner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sits at desk to the left
Feb 24, 2025 -

Genesis of Naples responded

Wulf, thank you for the fantastic feedback! We're delighted to hear that our team at Genesis of Naples consistently provides courteous and efficient service. We look forward to serving you again in the future!

February 24, 2025

The dealership honors the valet program offered by Genesis. Not every dealer does so. My car was picked up early, serviced and returned earlier than expected (a good thing). I'm very happy with the en More

by iel76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel Bartnicki
Feb 24, 2025 -

Genesis of Naples responded

We're delighted to hear that the valet program at Genesis of Naples exceeded your expectations! Thank you for sharing your positive experience with us.

February 23, 2025

This dealership is just wonderful. Everyone there is caring and they give attention to detail. Every time we visit I tell the service manager how much we appreciate the throughness t More

by CORDLEYLAKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael "MJ" Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pawel Bartnicki
Feb 24, 2025 -

Genesis of Naples responded

Cordley, we're delighted to hear that you appreciate the attention to detail and care from our team at Genesis of Naples. Thank you for your kind words and continued support!

February 23, 2025

Prompt service, very nice lounge area. Helpful Service advisor who thoroughly explain everything. Service was quick More

by bmorice96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandra Celis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2025 -

Genesis of Naples responded

Thank you for the feedback! We're glad to hear that our team at Genesis of Naples provided prompt service and a comfortable experience. We appreciate your support!

February 22, 2025

Very good kept me updated about the process of the service and my representative JC was very good. Very happy with my experience. More

by eeschm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
J C
Feb 24, 2025 -

Genesis of Naples responded

We're delighted to hear that JC kept you well-informed and made your experience at Genesis of Naples a positive one. Thank you for sharing your feedback!

February 22, 2025

This was one of the best experiences I've had in regards to getting and auto scheduled maintenance done. The pickup and return were seamless and on time. I would highly recommend Genesis of Naples to anyo More

by JOYCEPIGNOTTI1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All who participated
Feb 24, 2025 -

Genesis of Naples responded

Joyce, we're delighted to hear that your experience with our service team at Genesis of Naples was seamless and met your expectations. Thank you for recommending us!

February 22, 2025

I had a very good experience with the service department thanks to JC Davies. He was very professional and knowledgeable More

by AMERPOL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC Davies. He is the best service consultant
Feb 24, 2025 -

Genesis of Naples responded

We're delighted to hear that JC provided you with a great experience at Genesis of Naples. Our team takes pride in delivering professional and knowledgeable service, so thank you for sharing your feedback!

February 21, 2025

Outstanding service, as always. Peter in service was terrific and kept me fully informed throughout the process. Rob Reilly was there to help out as well. Great team effort. GEN More

by sgfino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Reilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter in service was outstanding.
Feb 24, 2025 -

Genesis of Naples responded

We're delighted to hear about your outstanding experience with Peter and Rob at Genesis of Naples! Our team is committed to providing excellent service, and it's wonderful to know we hit the mark. Thank you for choosing us!

February 20, 2025

I keep receiving emails from this dealership despite not owning a Genesis and not living in Florida. No one can explain it. I have called twice and emailed and spent 30 minutes on the phone. Clearly they do More

by shelagj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Rake
1.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Caraballo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Belliveau
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sammy Jo Mannering
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Valentin
1.0
This rating includes all reviews, with more weight given to recent reviews.
John D'Angelo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Poeling
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Stall
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2025 -

Genesis of Naples responded

Shelagj, I apologize for the inconvenience with the emails. This isn't the experience we want our customers to have, and I'm sorry for any frustration caused. Please reach out directly so we can address this issue promptly. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

February 19, 2025

Service at Genesis is awesome! They are attentive and responsive to any issues I have. Pawel as is exceptional! I would highly recommend this service dealership to anyone. More

by JULIANNEAGGIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel Bartnicki
Feb 19, 2025 -

Genesis of Naples responded

We're pleased to hear that Pawel and the team at Genesis of Naples provided you with exceptional service. Thank you for recommending us!

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