Genesis of Naples - Service Center

Naples service department is great! !! Pawel does a great job had an issue with my tire and they immediately took care of the problem!! !! Pawel does a great job had an issue with my tire and they immediately took care of the problem!! More

Dealership is a pleasure to deal with. Service is professional and easy. Most importantly the sale process was NOT the typical high pressure sale - which will keep me as a customer for man Service is professional and easy. Most importantly the sale process was NOT the typical high pressure sale - which will keep me as a customer for many cars to come. Peter Franks in service was top notch yesterday. Can't say enough good things but i can't find him in the section to rate below. More

It was my first maintenance service, car was picked up on time and delivered back at a reasonable time. time and delivered back at a reasonable time. More

always professional courteous and explains cost and service to be performed trust in their service completely service to be performed trust in their service completely More

JC and Peter at Genesis of Naples Service Center are exceptional! They go above and beyond to exceed customer expectations. I stopped by the service center after calling them about a flashing "low oil a exceptional! They go above and beyond to exceed customer expectations. I stopped by the service center after calling them about a flashing "low oil alert" in my Genesis GV80. They quickly verified low oil, squeezed my vehicle in for an oil change at the end of a busy day during season and finished it off with a courtesy car wash and friendly smile. The service team is highly professional, caring, and considerate. Great service is key to why I LOVE owning a beautiful GV80!! More

Other than not having a loaner car available as I anticipated from Genesis and over 30 years with Lexus, everything else was top drawer. Staff was very good in explaining some technical things I wan anticipated from Genesis and over 30 years with Lexus, everything else was top drawer. Staff was very good in explaining some technical things I wanted to know. More

Nice waiting room and Pawel was very attentive. Got in and out in and hour which is much faster than I was expecting. Got in and out in and hour which is much faster than I was expecting. More

Always great to work with Genesis of Naples. They are all very professional and work quickly to get you in and out. They are all very professional and work quickly to get you in and out. More

You did a great job on the vehicle service and washing the vehicle. But I had to wait 6 weeks to get my vehicle in for service (i.e. I called to book an appointment in early December and didn't get the ap the vehicle. But I had to wait 6 weeks to get my vehicle in for service (i.e. I called to book an appointment in early December and didn't get the appointment until January 13th). Also, the Valet Service wasn't available, which is part of my purchase. Also, you ran out of loaner cars the day I dropped the vehicle off. And interestingly enough my invoice has a charge for Valet Service on it for $144.60, and not sure why when it wasn't even available? More

Overall my buying experience was fantastic. Ricardo was my amazing and knowledgeable sales professional. Genesis is at a new level and look forward to seeing their own building and service ce Ricardo was my amazing and knowledgeable sales professional. Genesis is at a new level and look forward to seeing their own building and service center. Thinking about getting an additional genesis SUV to go with the G70. The service manager Alex was also a pleasure to deal with and I am confident he would resolve any issues in the future. More