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Genesis of Naples - Service Center

Naples, FL

4.6
422 Reviews

422 Reviews of Genesis of Naples - Service Center

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May 28, 2025

Very pleasant and accommodating staff And easy to arrange scheduling matters. Concerned about customer satisfaction More

by PJFSESQ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter
May 28, 2025 -

Genesis of Naples responded

We're delighted to hear that our team at Genesis of Naples provided a pleasant and accommodating experience for you. Ensuring customer satisfaction is always our top priority, so thank you for the kind words!

May 28, 2025

my recent service was as always done to my expectations this time it was touchup repair to the drivers seat perfection More

by BLA353
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pawel Bartnicki excellent service advisor
May 28, 2025 -

Genesis of Naples responded

We're delighted to hear that your service experience at Genesis of Naples met your expectations once again, especially with the touch-up repair on the driver's seat. Thank you for trusting us!

May 28, 2025

Everything was fine with the exception that the oil change monitor was not reset.i did not notice because the car was running when I picked it up. I noticed it the next time I started the car. I call More

by cjbj00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Sierra
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter
May 28, 2025 -

Genesis of Naples responded

Thank you for sharing your feedback with us. We're glad to hear that most of your experience was positive, but we're sorry about the oversight with the oil change monitor at Genesis of Naples. We'll make sure our team is aware so we can improve in this area moving forward. If there's anything else we can assist you with, please let us know!

May 25, 2025

We’re elderly and weren’t sure how to handle the problem (flat tire) so we called your road service. They responded promptly and hauled the car up to your service center. The tire was replaced and when your More

by tsrandell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Genesis of Naples responded

We're delighted to hear that our Genesis of Naples team was able to assist you promptly and efficiently. It's wonderful knowing your experience with us left such a positive impression. We're always here for any future needs!

May 25, 2025

Pawel is always professional, helpful and never pushy. It's why I trust him and like to have business. More

by grunion
Recommend Dealer
Yes
Employees Worked With
Pawel Bartnicki
May 27, 2025 -

Genesis of Naples responded

We're delighted to hear that Pawel's professionalism and helpfulness have earned your trust here at Genesis of Naples. Thank you for choosing us, and we look forward to assisting with any future needs!

May 25, 2025

On time, completed everything. Service tech excellent. Could have coffee in waiting area with a pastry.. More

by BILLCONWAY52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Powell
May 27, 2025 -

Genesis of Naples responded

Thank you for the feedback! We're glad to hear that your service experience was timely and excellent at Genesis of Naples. We'll definitely take note of your suggestion!

May 20, 2025

All good. However, once again I had a tire rotation and the air inflation was never checked. This has been a regular practice throughout all my regular mainten More

by TALMEIDA20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Colgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter
May 21, 2025 -

Genesis of Naples responded

Thank you for bringing this to our attention. At Genesis of Naples, we strive for thorough service and apologize if we've fallen short with the tire inflation checks during your visits. We'll address this concern with our team to ensure it doesn't happen again in the future!

May 18, 2025

Peter was a pleasant and helpful agent The dealership is under renovation but they are doing as best as they can More

by JJJ10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Sierra
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Genesis of Naples responded

Thank you for your understanding and patience during our renovations at Genesis of Naples. We're glad to hear that Peter provided pleasant and helpful service! We appreciate your support.

May 18, 2025

fast and efficient service very satisfied great customer service and great auto dealership will happily buy again More

by c12427
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Genesis of Naples responded

We're delighted to hear you had a fast and efficient experience with us at Genesis of Naples! Thank you for your kind words, and we look forward to assisting you in the future.

May 17, 2025

Pawel was outstanding. He answered all of my questions and got me in and out in of the service area in a short time. More

by gpribish
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel Barniki
May 19, 2025 -

Genesis of Naples responded

We're delighted to hear that Pawel provided outstanding service and made your visit efficient at Genesis of Naples. Thank you for sharing your experience with us!

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