Genesis of Naples - Service Center

Service desk excellent. Delivered car back as promised and on time very pleased with service Delivered car back as promised and on time very pleased with service More

Came in at closing with a leaking tire. Could not be fixed and fortunately you had 1 in stock. Service lead and mechanic stayed overtime to replace the tire. Exceptional customer service! Could not be fixed and fortunately you had 1 in stock. Service lead and mechanic stayed overtime to replace the tire. Exceptional customer service! Thanks to the team for putting the customer 1st. It’s my first Genesis after owning Mercedes, BMW and Porsche and it’s perfect. More

Pawel was very helpful. The entire process was great! I look forward to to getting my car serviced here in the future. The entire process was great! I look forward to to getting my car serviced here in the future. More

was not able to get my car in for service on the dates i wanted. Also no vehicles available. My car wad in service for 3 weeks. I had to rent a car, pay for it and have been waiting 2 weeks for my refund. D wanted. Also no vehicles available. My car wad in service for 3 weeks. I had to rent a car, pay for it and have been waiting 2 weeks for my refund. Dealership should have rented the car for me. More

Great dealership to do business with and the service underwriter was excellent. Car was returned timely. underwriter was excellent. Car was returned timely. More

Service was quick and very helpful service advisor. I would highly recommend this dealership to anyone I would highly recommend this dealership to anyone More

Great service, everything was on time, all of the work was explained clearly and the car was washed was explained clearly and the car was washed More

Performance uneven. Felt like I was thrown out of a bar when I stopped to ask about an oil change. On another occasion , I had to beg/fight for a loaner when car not r Felt like I was thrown out of a bar when I stopped to ask about an oil change. On another occasion , I had to beg/fight for a loaner when car not ready late on a Friday PM. Some advisors, like Peter Franks, are outstanding. More

My current car is the fourth automobile with this dealership. The manager has been exceptional for all the years that I’ve been associated here. I couldn’t ask for more. dealership. The manager has been exceptional for all the years that I’ve been associated here. I couldn’t ask for more. More

I think all dealers lie about having loaner cars. They tell you yes and then don't have anywhere the time comes. My service was satisfactory but my car was given back to me unwashed and in the same d They tell you yes and then don't have anywhere the time comes. My service was satisfactory but my car was given back to me unwashed and in the same dirty way it was brought in. I always got a car wash with any luxury car I brought for service. Theses cars are not treated like luxury cars. That is a big problem for Genesis. Ser vice needs to pick up a bit and be more accomodating. More