Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Genesis of Naples - Service Center

Naples, FL

4.5
72 Reviews
Call Service Center (239) 325-1999

72 Reviews of Genesis of Naples - Service Center

Sort by
December 25, 2024

Great service department. I would highly recommend you take your vehicle here. Love the valet service also. More

by Ashwill16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arlington Fritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JC
Report | Print
December 22, 2024

A little slow for just oil change and check up but comfortable waiting room and coffee available. Seems like that shouldn’t take two hours More

by RHABORN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel
Report | Print
Dec 23, 2024 -

Genesis of Naples responded

Thank you for your feedback! Considering that you only have to come in twice a year, depending on your mileage, it’s a full-service check not just an oil change. We appreciate your patience during the visit and are glad to hear that our waiting room amenities at Genesis of Naples made it more comfortable. We'll work on improving efficiency in the future.

December 21, 2024

Peter very through very polite even put my wiper blades on fantastic service. I recommend genesis to ever one More

by KENDALLSPHARMACY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter in customer service
Report | Print
Dec 23, 2024 -

Genesis of Naples responded

We're delighted to hear that Peter provided fantastic service and went the extra mile at Genesis of Naples! Thank you for recommending us, and we look forward to assisting you again in the future.

December 21, 2024

Everything went very well. Pick up and drop off service is awesome! Driver Doug was very nice. More

by cbrown64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Banks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2024 -

Genesis of Naples responded

We are glad to hear that you had a great experience with Doug and appreciated the pick-up/drop-off service. See you next time at Genesis of Naples!

December 21, 2024

Pawel was great, he was attentive and efficient. It was a smooth experience, would recommend. More

by alexanderparra617
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel
Report | Print
Dec 23, 2024 -

Genesis of Naples responded

Thank you for the kind words for Pawel. We appreciate your support here at Genesis of Naples.

December 18, 2024

Fantastic customer service, Qualified personnel working on vehicle. Very accommodating about giving me a loaner so it didn’t hold me up in any way. More car dealerships should take lessons from them. More

by jcunningham4375
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Colgan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2024 -

Genesis of Naples responded

Thank you for the wonderful feedback! We're delighted to hear that our team at Genesis of Naples provided such accommodating service. We appreciate your kind words and look forward to assisting you in the future!

December 17, 2024

JC was excellent in the service he provided. All services were performed as expected. Real pro More

by reilly3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC
Report | Print
Dec 18, 2024 -

Genesis of Naples responded

Thank you for the kind words and trust in our team at Genesis of Naples, Reilly! We'll be sure to let JC know his service was appreciated.

December 15, 2024

You have to book very far ahead to get an appointment, but the waiting area and loaner policy is nice. They completed the job the next day by noon as promised for 3 recalls in our Genesis. We got smart an More

by swivel65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim who does the loaners and Peter who did the service
Report | Print
Dec 16, 2024 -

Genesis of Naples responded

Thank you for sharing your experience with Genesis of Naples! We're glad to hear that our waiting area and loaner policy met your expectations, and we appreciate the feedback on scheduling. It's great that you're planning ahead for future services, and we'll continue working hard to improve wait times. Safe travels until then!

December 14, 2024

The service department does what they promise. Fix, maintain, and do it properly & promptly. Very professional More

by HOROWITZCPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Kalinowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 16, 2024 -

Genesis of Naples responded

We're delighted to hear that our service department at Genesis of Naples met your expectations with professionalism and efficiency. Thank you for trusting us with your vehicle's care!

December 13, 2024

Just stopped in because my tire pressure was low. Inspection showed a nail in a place that couldn’t be repaired. Was replaced and back on the road in under 2 hours. More

by RABVOSS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Dec 16, 2024 -

Genesis of Naples responded

We're glad to hear that our team at Genesis of Naples got you back on the road quickly! Thanks for sharing your experience with us. Safe travels ahead!

1
2
...
8