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Genesis of Naples - Service Center

Naples, FL

4.5
360 Reviews

360 Reviews of Genesis of Naples - Service Center

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July 10, 2025

Pawel Bartnicki is the absolute best and is the reason we continue to utilize Genesis of Naples; he is an asset to your company. More

by dan20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel Bartnicki
Jul 10, 2025 -

Genesis of Naples responded

Thank you for your continued business and your kind words about Pawel! We appreciate your support here at Genesis of Naples!

July 10, 2025

Car was in and out in less than 30 minutes and they washed it. Pawel promised it would be done before I could finish my coffee and it was. More

by KNOKS0421
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2025 -

Genesis of Naples responded

It was our pleasure to assist you with efficient, top-notch service! Thank you for choosing Genesis of Naples.

July 10, 2025

Everyone was courteous, informative and having the loaner was perfect!! Not having to be stuck at home or the dealership for service is a blessing!’ More

by WSJOYFUL1
Recommend Dealer
Yes
Employees Worked With
Alexandra Celis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2025 -

Genesis of Naples responded

Thank you for choosing Genesis of Naples and for sharing your excellent feedback. We hope to serve you again in the future!

July 10, 2025

Service Advisors change on a fairly regular basis but I have been lucky enough to have been assigned some of the better ones. I don't need service often but have had positive experience's on all my visits More

by Jfpinter
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pawel Bartnicki
Jul 10, 2025 -

Genesis of Naples responded

We are grateful for your repeat business and positive feedback! Thank you for choosing Genesis of Naples and for sharing your support.

July 09, 2025

They came to my home and dropped me off a loaner and took my car to the shop for repairs. The next day they dropped off my car and took the loaner. All on schedule. The valet driver was great to deal with. More

by Jhon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC
Jul 09, 2025 -

Genesis of Naples responded

Jhon, we are thrilled to hear that our team made your service experience so easy and seamless! Thank you for choosing Genesis of Naples and for sharing your support.

July 09, 2025

My service manager Peter did an outstanding job of scheduling and overseeing the work on my 2023 GV70. He was very helpful providing a valet for my work More

by OFFENRD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Franks
Jul 09, 2025 -

Genesis of Naples responded

Thank you for sharing your excellent review! We are happy to hear that Peter and the team took such great care of you and your 2023 Genesis GV70. See you next time here at Genesis of Naples!

July 09, 2025

I always have Pawel Bartnicki as my "go to" person in your Service Department. He explains everything and is the primary reason we purchase from Genesis of Naples. He is a definite asset to your organi More

by dan20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel Barnicki
Jul 09, 2025 -

Genesis of Naples responded

Your feedback means a lot to us, Dan! Pawel and the Genesis of Naples team hope to work with you for miles to come.

July 09, 2025

We really liked that the staff is polite, tries to help quickly and efficiently. Always in touch! I will continue to use their services. More

by Inga B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda Midlam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Franks
Jul 09, 2025 -

Genesis of Naples responded

Your positive feedback is greatly appreciated, Inga! Thank you for choosing Genesis of Naples and for sharing your support of our team.

July 04, 2025

I was told the dealer could fix where my front bumper had “popped off” with some plastic fasteners detaching. This was after they inspected it during a routine service. So, we brought car back at end of day More

by A.ERINDWYER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pawel
Jul 07, 2025 -

Genesis of Naples responded

It's hard to receive this feedback and hear you're dissatisfied. Fixing a bumper that has popped off isn't typically something our service department would do, however. Please feel free to reach out if you have any additional questions or concerns. Thank you, Sammy Jo Mannering - Service Director - 239-325-1999 ext 3291

July 02, 2025

I used valet service so I didn't come into contact with individuals. The valet driver was very courteous and punctual. More

by DABERNET1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2025 -

Genesis of Naples responded

We're so happy to hear that our valet service met your expectations at Genesis of Naples! Thank you for sharing your experience, and we hope to serve you again soon.

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