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Genesis of Naples - Service Center

Naples, FL

4.5
287 Reviews

287 Reviews of Genesis of Naples - Service Center

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May 08, 2025

I had a disappointing experience at the Genesis of Naples Service Department , specifically in dealing with Advisor Jamie. From the start, Jaime was unhelpful and dismissive, making the service proces More

by Monthly Customer
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Valentin
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Ruis
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2025

No loaners no pick up available supposed to be 1. 5 but almost 3 hrs. Computer reboot lost all of my settings. I was not told until on left dealership. First service on my new GV80 coupe I was led t More

by JGOSSER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge Sierra
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2025 -

Genesis of Naples responded

I'm sorry to hear about your experience. We strive for excellence in customer care, so please feel free to reach out if you'd like us to address these issues further. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

May 07, 2025

Took me over two months to get an appointment. And I had to wait over two hours to get an oil change and check. Construction is being done and the wait area was noise and the door slamming shut f More

by kwdia
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge Sierra
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2025 -

Genesis of Naples responded

I'm sorry for any inconvenience you experienced. We strive for a more efficient and comfortable experience, and are working diligently to complete our renovations. If there's anything else you'd like to discuss or if we can assist further, please feel free to reach out. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

May 07, 2025

Peter was very professional and kept me informed about my GV80 during service. He told me it would take 2 hours and it was right on time! More

by Kasy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Franks
May 08, 2025 -

Genesis of Naples responded

Kasy, we're delighted to hear that Peter provided timely and professional service for your GV80 at Genesis of Naples. Thank you for sharing your experience with us!

May 07, 2025

Pleasant to deal with, Robb Reilly the best, no pressure, works with you and makes it happen. Overall a great experience. More

by rlbatts
Recommend Dealer
Yes
Employees Worked With
Lance Burdge
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2025 -

Genesis of Naples responded

We're delighted to hear that Robb and the Genesis of Naples team provided you with a great experience. Thank you for sharing your feedback!

May 05, 2025

Peter Franks was great! He answered all my questions. He was extremely pleasant and efficient. The service was completed quickly too. More

by mherdman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Franks
May 05, 2025 -

Genesis of Naples responded

We're delighted to hear that Peter provided such excellent service at Genesis of Naples. Thank you for sharing your experience with us!

May 04, 2025

Peter Franks was great to work with. Valet service is a great benefit of dealing with Genesis of Naples. More

by dewilke57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Franks
May 05, 2025 -

Genesis of Naples responded

Thank you for the review! We're delighted to hear that Peter and our valet service made your experience with Genesis of Naples a positive one. We appreciate your support!

May 04, 2025

Service was quick and professional. JC was very friendly and helpful. This was as good an experience as I have had at a dealership. More

by fla.bro.dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
J.C. Davies
May 05, 2025 -

Genesis of Naples responded

We're happy to hear that JC and the team at Genesis of Naples provided you with such a positive experience. Thank you for sharing your feedback!

May 03, 2025

Promised loaner when needed when I bought the GV70 in 12/22. Now air conditioning blew out, car not ready for over a month, and no loaner….Had to rent a car and now THEY WILL NOT REIMBURSE ME FOR THE RE More

by SRS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Rake
1.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Caraballo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Belliveau
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony "Tony" Catalina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sammy Jo Mannering
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Valentin
1.0
This rating includes all reviews, with more weight given to recent reviews.
John D'Angelo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Poeling
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Stall
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

Genesis of Naples responded

I'm sorry to hear about the issues you've encountered. We, however, cannot process this for you—you will need to apply for reimbursement through Genesis. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

May 02, 2025

Was disappointed that it took 30 days to get an appointment for diagnostics but service was great. More

by lorski19
Workmanship
Recommend Dealer
Yes
Employees Worked With
Pawel
May 05, 2025 -

Genesis of Naples responded

Thanks for choosing Genesis of Naples! We appreciate your understanding and are glad to hear you were satisfied with the service provided.

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