Genesis of Naples - Service Center

Very pleased with the service Genesis of Naples. The service was actually performed faster than expected and Genesis reimbursement was provided in days. The service team is always very professiona The service was actually performed faster than expected and Genesis reimbursement was provided in days. The service team is always very professional, focused on customer satisfaction, quality service and expedience. CJ, is a perfect example of customer first and a wonderful representative of Genesis. More

Service was completed in a timely manner and I was impressed with the staff efficiency of getting our car ready for our return trip. Well done, especially with all the remodeling being done. impressed with the staff efficiency of getting our car ready for our return trip. Well done, especially with all the remodeling being done. More

Worked with JC, and had an excellent experience. The service center was very busy but he took the time to make sure everything was resolved and went the extra mile. The service center was very busy but he took the time to make sure everything was resolved and went the extra mile. More

Peter Frank was excellent in handling the issue with the GV80. He quickly figured out what needed to be done and arranged for the repair without delay. He also arranged for a ride to my work place. 100% GV80. He quickly figured out what needed to be done and arranged for the repair without delay. He also arranged for a ride to my work place. 100% satisfaction with the responsiveness and professionalism. Thank you. More

Thank you to JC the Genesis service writer for an excellent experience. My appointment was 1 pm. Completed by 2:15 excellent experience. My appointment was 1 pm. Completed by 2:15 More

Jorge was great, very responsive and kept me informed all along the way. Appreciate the attention. along the way. Appreciate the attention. More

Pavel makes owning my Genesis a pleasure. He is the best at customer service! I am really happy, especially after my very bad experience renting a car and trying to get reimbursed. That was He is the best at customer service! I am really happy, especially after my very bad experience renting a car and trying to get reimbursed. That was a nightmare!!! More

My experiences over the years have been exceptional. The staff is pleasant, respectful, and well-trained. Jorge is a true professional. The staff is pleasant, respectful, and well-trained. Jorge is a true professional. More

My car was received and checked in early then my appointment time and was delivered with the service is performed on time as I need to catch an other appointment. It would be useful to have better W appointment time and was delivered with the service is performed on time as I need to catch an other appointment. It would be useful to have better Wi-Fi connection in the waiting area so that you can be productive. I also requested aMy car was received and checked in early then my appointment time and was delivered with the service is performed on time as I need to catch a other appointment. It would be useful to have better Wi-Fi connection in the waiting area so that you can be productive. I also requested a loaner car so I can make my appointment and they were out. However, they did cover a Uber round-trip, which I ended up not needing because the car was finished in time I could say that the Hyundai owners may not have experience the same level of care that I did as a Genesis owner. One improvement would be to have a specific check in line for Genesis owners, to expedite everything in advance. The digital interface on the owners app, and also from the dealers app and text messaging works well although an enhancement would be to add an estimated finish time on the text messages as you receive them throughout the process More