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Genesis of Naples - Service Center

Naples, FL

4.5
315 Reviews
Call Service Center (239) 325-1999

315 Reviews of Genesis of Naples - Service Center

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May 28, 2025

Everything was fine with the exception that the oil change monitor was not reset.i did not notice because the car was running when I picked it up. I noticed it the next time I started the car. I call More

by cjbj00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Sierra
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter
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May 28, 2025 -

Genesis of Naples responded

Thank you for sharing your feedback with us. We're glad to hear that most of your experience was positive, but we're sorry about the oversight with the oil change monitor at Genesis of Naples. We'll make sure our team is aware so we can improve in this area moving forward. If there's anything else we can assist you with, please let us know!

May 28, 2025

Poor communication by service personnel. Service appointment not met because promised loaner and after driving 34 miles to appt informed that no loaner available. Rescheduled 2 day's later More

by FALANGOJ
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge Sierra
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2025

my recent service was as always done to my expectations this time it was touchup repair to the drivers seat perfection More

by BLA353
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pawel Bartnicki excellent service advisor
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May 28, 2025 -

Genesis of Naples responded

We're delighted to hear that your service experience at Genesis of Naples met your expectations once again, especially with the touch-up repair on the driver's seat. Thank you for trusting us!

May 28, 2025

Drew Jiras is most professional. Great team of guys. Drew is one of the most professional sales guys i ever known. More

by JJ Realty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Caraballo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Schipani
5.0
This rating includes all reviews, with more weight given to recent reviews.
John D'Angelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Jiras
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2025 -

Genesis of Naples responded

Thank you for recognizing Drew and the team at Genesis of Naples! We're delighted to hear about your positive experience with us.

May 28, 2025

Very pleasant and accommodating staff And easy to arrange scheduling matters. Concerned about customer satisfaction More

by PJFSESQ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter
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May 28, 2025 -

Genesis of Naples responded

We're delighted to hear that our team at Genesis of Naples provided a pleasant and accommodating experience for you. Ensuring customer satisfaction is always our top priority, so thank you for the kind words!

May 28, 2025

good service and communication at this dealership I would recommend this service center to anyone More

by mpawlikows
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 28, 2025 -

Genesis of Naples responded

We appreciate the stellar review here at Genesis of Naples!

May 28, 2025

Service was really fast with an excellent result. MR Pavel is awesome and excellent! Very happy! More

by gvando
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Pavel
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May 28, 2025 -

Genesis of Naples responded

It means so much to us to see your review! Thanks from the team at Genesis of Naples.

May 25, 2025

On time, completed everything. Service tech excellent. Could have coffee in waiting area with a pastry.. More

by BILLCONWAY52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Powell
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May 27, 2025 -

Genesis of Naples responded

Thank you for the feedback! We're glad to hear that your service experience was timely and excellent at Genesis of Naples. We'll definitely take note of your suggestion!

May 25, 2025

Pawel is always professional, helpful and never pushy. It's why I trust him and like to have business. More

by grunion
Recommend Dealer
Yes
Employees Worked With
Pawel Bartnicki
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May 27, 2025 -

Genesis of Naples responded

We're delighted to hear that Pawel's professionalism and helpfulness have earned your trust here at Genesis of Naples. Thank you for choosing us, and we look forward to assisting with any future needs!

May 25, 2025

We’re elderly and weren’t sure how to handle the problem (flat tire) so we called your road service. They responded promptly and hauled the car up to your service center. The tire was replaced and when your More

by tsrandell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 27, 2025 -

Genesis of Naples responded

We're delighted to hear that our Genesis of Naples team was able to assist you promptly and efficiently. It's wonderful knowing your experience with us left such a positive impression. We're always here for any future needs!

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