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Genesis of Milwaukee - Service Center

Waukesha, WI

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1,075 Reviews

1,075 Reviews of Genesis of Milwaukee - Service Center

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October 22, 2020

Just took my car in for an oil change, which went well and timely......my biggest complaint and concern was the LACK of mask wearers by the employees of this Boucher Hyundai. TOO MANY people walking arou More

by CHRISTINEBURAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Female employee that I saw as I drove in the service dept., she NEVER had a mask on and was taking care of MANY customers.......
Nov 03, 2020 -

Genesis of Milwaukee responded

We appreciate your feedback, Christine. At Boucher, we’re continuing our commitment to keeping our guests and employees safe during the Covid-19 pandemic. Throughout all Boucher locations, both face masks and gloves are available to all guests upon entering and all qualifying employees are required to wear a face mask. We are doing what we can to enforce the state mask mandate. However, per CDC, wearing a mask may not be possible in every situation for some people. Therefore, we are taking extra precautionary measures including floor signage in place to ensure proper social distancing and sanitizing/wiping commonly touched surfaces multiple times per day. Please feel free to contact our General Manager, Jim Tessmer, at 262-522-1000 with any further questions or concerns.

October 21, 2020

Chris worked very hard to help figure out what was wrong with my vehicle, made sure all available warranty coverage was applied to help with the cost, and got it up and running within a day. I was very hap More

by Steve
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Brunn
Oct 22, 2020 -

Genesis of Milwaukee responded

Thank you for the positive review, Steve!

October 21, 2020

I was having intermittent problems with my Heating/AC system while on a cross country. Dan set up an appointment upon my return and kept me up to date every step of the way. More

by BRITT-HALL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan
Oct 22, 2020 -

Genesis of Milwaukee responded

Britt - we are thrilled Dan was able to resolve your vehicle's heating & AC issue & keep you updated along the way!

October 19, 2020

Everyone in service was extremely helpful and was able to quickly troubleshoot the issues I was having with my car. They are fast, friendly, and make me feel confident that everything was fixed! More

by 4KSPRINGER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Doble
Oct 21, 2020 -

Genesis of Milwaukee responded

Thank you for the 5-star review!

October 19, 2020

I felt welcome by my service advisor, friendly and informative. My car was ready ahead of time and clean. I would give a thumbs up More

by SIXLIPPS6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I dont remember
Oct 21, 2020 -

Genesis of Milwaukee responded

Thank you for sharing!

October 16, 2020

I have been taking my Hyundai to this dealership for a number of years. Randy Malitz, the service writer I usually deal with has always been thorough, clear and accurate in all my dealings with him. More

by IAPETERS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
See above
Oct 21, 2020 -

Genesis of Milwaukee responded

We are happy to hear Randy continuously takes good care of all your automotive needs at Boucher!

October 16, 2020

We just had warranty work performed on our 2018 Santa Fe and Randy and everyone took very good care of the situation and made the experience satisfying. More

by greggiovannetti
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy
Oct 21, 2020 -

Genesis of Milwaukee responded

Thank you for sharing your positive experience with us!

October 15, 2020

Got an oil change and tire rotation. I'll definitely be coming back. Wish there was a package special. Kind and quick and love the cookies they leave in your car. More

by daniellej4187
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jean sommers
Oct 22, 2020 -

Genesis of Milwaukee responded

Thank you for your feedback and review, Danielle!

October 15, 2020

Routine service done in a professional and timely manner.. I highly recommend Boucher for any of your vehicle needs. The waiting area was pleasant to wait. More

by CANTCZAK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey Molus
Oct 22, 2020 -

Genesis of Milwaukee responded

Thank you for the positive review and recommendation!

October 15, 2020

My appointment was scheduled for 1:00pm. Arrived and had my car taken shortly. Had to wait for service writer, while others walked by? Took just under an hour. More

by JIMYOUNGBAUER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey
Oct 22, 2020 -

Genesis of Milwaukee responded

Thank you for your feedback about your recent visit with is, Jim.

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