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1,075 Reviews of Genesis of Milwaukee - Service Center
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July 19, 2021
My back window was busted out due to being stolen and when I picked it up the inside wasn't even vacuumed good. Glass on seats in back still were my kid and dog sit. Also my insurance agent said it would when I picked it up the inside wasn't even vacuumed good. Glass on seats in back still were my kid and dog sit. Also my insurance agent said it would be detailed since he payed for it to be done and was still dirty from it being stolen and only big pieces of glass were picked up. Then called and told me it was ready 3 days before you even got it done because you forgot that my windshield was bought for and didn't get it till I said something and had to wait more days without a vehicle. Glass was still in door and still is when I close door. Little pieces every time I open and close it. I believe it was rushed and when I asked about who was in charge of my car not being cleaned I was rudely answered by like 2 sales men and said aint our problem its service but they were closed since I picked it up at 545pm. Very disappointed on how I was treated after my car was stolen due to a bad design by your company. So felt like crap because car was stolen and out of vehicle for a while and then insurance man called and told me what was all going to be paid for and done but it was just fixed and felt like it was a bother having it there so rushed the job. I have also never been talked to like that at a professional dealership before and I just said forget this and walked out. Just being absolutely honest. People in service were friendly over phone and when I first dropped my car off but everything else was a disappointed and disaster. Thank you for asking how it went and letting me explain More
by JBRZONKALA1984
Verified CustomerEmployees Worked With
Not sure the names of the sales men that were just rude
July 16, 2021
Clean comfortable environment and friendly people that explain things with clear and concise terms. Brandon was great and made sure I knew what was going on and the time frame it would be done in. explain things with clear and concise terms. Brandon was great and made sure I knew what was going on and the time frame it would be done in. More
by maddie.tausch
Employees Worked With
Brandon
July 15, 2021
Nice quick service...exceptional! The service people were friendly and very accomodating even though I arrived late for my scheduled appointment they found a way to get me in and out within a reasonable time friendly and very accomodating even though I arrived late for my scheduled appointment they found a way to get me in and out within a reasonable time!!! More
by SJLOPER1
Employees Worked With
Alexander Hanson
July 14, 2021
Very courteous and knowledgeable staff! Service was performed within the time allotted. Thanks for the car wash too. Much appreciated. I’ll be back for all my future service needs. performed within the time allotted. Thanks for the car wash too. Much appreciated. I’ll be back for all my future service needs. More
by LINDSEYROBERTA19
Employees Worked With
Brandon Riemer
July 09, 2021
I dropped my car off at 8:30 am after waiting 3 weeks for an appointment and at 5:00 I had not heard anything and when I called they said someone is looking at it now but they go home at 5:00. I was told tha an appointment and at 5:00 I had not heard anything and when I called they said someone is looking at it now but they go home at 5:00. I was told that they would call me when they knew something. Seems like a courtesy call with an update telling me my car wouldn’t be ready would have been appropriate. I got no update call again the following day so I called again and was told the same thing that they would let me know when they figure out what was wrong with it. Maybe it’s just me but 2 full days seems long enough for a diagnosis. I was to take the car the following day for a weekend trip and still no update so I left town in another car. On Monday someone called and said it was fixed and it was the same thing they repaired 2 weeks earlier. I’ve been very happy with all the other service the dealer has done for me in the past. I’m not sure why this time it was so horrible. More
by jimnasium81
Employees Worked With
Brandon
July 09, 2021
Very good service. Had no issues. First time thru service. I was worried because after purchasing my car thru Sales they were a big disappointment. Thank You Service. service. I was worried because after purchasing my car thru Sales they were a big disappointment. Thank You Service. More
by MARKRMICHEAL
Employees Worked With
Not sure
July 08, 2021
Quick, reliable and friendly service as always. Jean was sure to walk me through my vehicle's status and recommended optional additional services without pressuring. sure to walk me through my vehicle's status and recommended optional additional services without pressuring. More
by WOLFELG
Employees Worked With
Jean Sommers
July 07, 2021
Brought my 2013 Hyundai Elantra into Boucher Hyundai for a regular oil change and tire rotation and the service and personnel were as expected - top notch! a regular oil change and tire rotation and the service and personnel were as expected - top notch! More
by NAVY65-69
Employees Worked With
Jean Sommers, Mallory Rusch
July 07, 2021
Service department staff greeting me was very polite. Service was quick and car came back to me cleaner than when I pulled it in. Thanks for the car wash too Service was quick and car came back to me cleaner than when I pulled it in. Thanks for the car wash too More
by JW
Employees Worked With
Sorry I don't remember his name but he was very nice
