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Genesis of Milwaukee - Service Center

Waukesha, WI

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1,075 Reviews

1,075 Reviews of Genesis of Milwaukee - Service Center

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March 22, 2022

The first time I went to the service center I was getting an oil filter for my car and the sold me the wrong one. This last time I went in for an oil change. They ran out of oil for my car, I had to wait al More

by SAVANNAHSORENSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Tessmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2022 -

Genesis of Milwaukee responded

Savannah, We are so sorry for any frustration we may have caused you. We have been having oil supply issues and need to source from all available vendors. However, this is our responsibility and should not be affecting our customer's time. Combined with a delay in getting the vehicle back, we certainly missed the mark on this visit. We need to show you our customer service is far better than your previous visits and would like to speak with you. To explain how we plan to do so. Don't hesitate to get in touch with our regional service director at 262-522-1000 or john.obrien@boucher.com

March 22, 2022

My car was in for an oil change and it was done faster than expected. Staff was very polite and friendly. More

by HNITZSCHE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Tessmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2022 -

Genesis of Milwaukee responded

Great to hear! Thank you for sharing!

March 22, 2022

Appointment was on time and did not keep me long. Staff complimented my upkeep of the vehicle. It has been a great car for us. More

by CONNIEJONES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Tessmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2022 -

Genesis of Milwaukee responded

Connie- thank you for the recommendation!

March 22, 2022

Thanks for taking me earlier than scheduled, and getting me out earlier too. Thanks again. More

by JOEC05180
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Tessmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2022 -

Genesis of Milwaukee responded

Joe- thank you for taking the time to leave us some great feedback!

March 21, 2022

I RECIEVED a recall notification from Hyandai and made any appointment with Boucher. I was taken on time, had a ride home and back and the car was finished when promised. Very smooth service. More

by V151IT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Tessmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Doble
Apr 06, 2022 -

Genesis of Milwaukee responded

Thank you so much for the awesome review! Take care!

March 20, 2022

Had the recall part installed for the trunk release and now the trunk does not open at all. More

by mzimmerman1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Tessmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2022 -

Genesis of Milwaukee responded

We are sorry for any inconvenience we may have caused you. To make it up to you, we would like to personally have our staff pick up the vehicle and deliver a loaner vehicle to correct the issue. Please get in touch with John Diez at 262-522-1000. Take care.

March 19, 2022

They were fast reliable and the whole appointment only took 1 hr or less for my oil change and tire rotation! More

by fuerjes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Tessmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2022 -

Genesis of Milwaukee responded

Thank you so much for the awesome review! Take care!

March 19, 2022

My Oil change and tire rotation were done timely and Jean Sommers explained the findings of my service call. I appreciate the excellent service I get a Boucher. More

by NRAY9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jean Sommers
Apr 06, 2022 -

Genesis of Milwaukee responded

Thank you so much! We genuinely appreicate your business and look forward to seeing you again in the future!

March 18, 2022

Been going here for my Hyundais and their service for 10 years. Better than any other dealership in the area More

by PHANNES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jean
Apr 06, 2022 -

Genesis of Milwaukee responded

Wow, thank you for the kind words. We appreciate your continued patronage.

March 18, 2022

Dan and his team of mechanics provided great service and communication for my oil change and also a multi point vehicle inspection. More

by certified-used
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Doble
Apr 06, 2022 -

Genesis of Milwaukee responded

Thank you for the great review! We appreciate it.

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