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Genesis of Milwaukee
Waukesha, WI
1,632 Reviews
The Genesis lineup is graced by three elegantly and expertly crafted sedans: the G70, G80, and G90. Each features the kind of power, performance, and nimble handling that will take your driving experience to new heights. We invite you to explore the model that speaks to you and then contact us to schedule a test drive at your convenience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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Showing 1,632 reviews
November 26, 2019
Great service in EVERY area! From sales to service, every person working there has been exceptional! I would never consider another place to buy a car or have it serviced! From sales to service, every person working there has been exceptional! I would never consider another place to buy a car or have it serviced! More
by BKP629
Verified CustomerEmployees Worked With
All
November 26, 2019
Oil Change Was in for oil change and Rep was super helpful and let me know how many more covered oil changes I have left. good job! Was in for oil change and Rep was super helpful and let me know how many more covered oil changes I have left. good job! More
by 2TOMRAI
Employees Worked With
Don't remember her name (very short girl)
November 26, 2019
Lack of communication made it difficult Our biggest issue was communication. We were given a timeline of when it would be completed and it got pushed back several times and many of those we Our biggest issue was communication. We were given a timeline of when it would be completed and it got pushed back several times and many of those weren’t communicated to us. I do understand going through insurance does increase waiting as they need to approve and all that but we got our vehicle back 8 days after they said it would be ready. When you have a rental vehicle partially covered by insurance it is a much larger expense for us. I found myself calling quite a bit just to get an update. Also when we got the car back there was still glass shards in the cup holders and front storage area which seem like fairly common areas to check before giving the car back. Also got the car back with almost zero fuel (less than a mile until it would have died on the road.) I obviously don’t expect them to gas it up but maybe like a gallon because if I wouldn’t have noticed and hopped on the freeway we would have been in trouble. We also received an email about a recall on the vehicle and were told they fixed it (we asked them to at least) but still am not sure where on the paperwork it references the recall was done. The fix overall seems very good so I can’t say it was all bad and car is back to 100%. More
by SOKOL62114
Employees Worked With
N/a
November 26, 2019
Respectful of Customers From the moment you walk in you are treated with respect and not talked down to. They explain everything you need to know in terms that you can under From the moment you walk in you are treated with respect and not talked down to. They explain everything you need to know in terms that you can understand. They are respectful, honest, and helpful. More
by ENEDER
Employees Worked With
Dan Doble
November 26, 2019
Install new engine Boucher explained the whole 4-6 week service requirements and found me a loaner to use. Very satisfied with everything they did for the car and for th Boucher explained the whole 4-6 week service requirements and found me a loaner to use. Very satisfied with everything they did for the car and for this customer! More
by MCURRAN1254
Employees Worked With
Dan Doble
November 26, 2019
Efficient, professional service. Service writer Alicia was very professional, she provided an accurate time estimate and a thorough explanation of the work performed at the timely com Service writer Alicia was very professional, she provided an accurate time estimate and a thorough explanation of the work performed at the timely completion. I'm very pleased. More
by WGHHOLTRAD
Employees Worked With
Alicia
November 26, 2019
Nothing but issues I had trouble making the appointment,. I called to make an appointment over the phone. I had to book out so far out because they are opened limited ho I had trouble making the appointment,. I called to make an appointment over the phone. I had to book out so far out because they are opened limited hours on Saturday. I arrived to get my service, only to be told that my appointment had been moved to a mid day Monday a week and a half later. I was told they had no room for me that day. Service person seem uninterested to assist. I spoke to the service manager later that week. He was very accommodating and apologized. Made time for me to take my car in that weekend. I picked up my car and realized that the brake light, I had requested to be changed, and was fixed. Called the service manager again, he again could not provide any reasons but did offer to have it fixed asap. The manager was very nice but there is no point of his accommodations if the work keeps getting done wrong. More
by mesp
Employees Worked With
John
November 26, 2019
Oil Change and Head rest issue Everyone at Boucher was wonderful from the cashier to the gentleman that brought my car around after service. The service writers and the service man Everyone at Boucher was wonderful from the cashier to the gentleman that brought my car around after service. The service writers and the service manager were all pleasant especially since it was an extremely busy Monday for their staff! Thank you More
by SAMSTAFF1
Employees Worked With
Randy Malitz, John Diez
November 26, 2019
Easy process This is my second time in the last 6 months I have visited this dealership.They had the car I was looking for both times and the best price in the are This is my second time in the last 6 months I have visited this dealership.They had the car I was looking for both times and the best price in the area. More
by JMONTNEY
Employees Worked With
Chris Baker
November 26, 2019
buyer Dade was good to work with. My only complaint was that it took four hours from the time we made the deal to drive away. Not sure why it took so long. Dade was good to work with. My only complaint was that it took four hours from the time we made the deal to drive away. Not sure why it took so long. We sat around waiting for the financial guy to get to us and this was a cash deal. By that time we were tired hungry and not interested in hearing about all of the add ons that he was trying to sell. More
by EJKRALL
Employees Worked With
Dade
