Genesis of Milwaukee

I had a very pleasant experience in the sales process. My sales person (Fawn) was responsive and accessible as I had questions about the care and the process. Even after the sale she responded to my questio sales person (Fawn) was responsive and accessible as I had questions about the care and the process. Even after the sale she responded to my questions very quickly even if it wasn't her area of responsibility. More

Nice people. They do good work. If something goes wrong they do their best to make it right. Bought 2 cars from them and would use them again for sales and service. they do their best to make it right. Bought 2 cars from them and would use them again for sales and service. More

My initial service appointment, for a routine oil change and tire rotation went great. Two days later, my car ended up on a flat bed because they didn't properly do the oil change. All of the oil leaked o and tire rotation went great. Two days later, my car ended up on a flat bed because they didn't properly do the oil change. All of the oil leaked out into my garage and caused my car to not be drivable. When I called in, I spoke with Dan D. who was fantastic! He immediately found a solution to getting my car towed and getting me a replacement vehicle to drive. At this point, I was very pleased with Dan and his amazing customer service skills, during a problem that was very frustrating for me. The reason for my poor rating was the final call that I received from Joey, who completely down played the entire issue and had the nerve to remind me to refill the fuel in my loaner vehicle. I live 60 min from the dealership, and all of this was a complete inconvenience for me having to run out there to pick up my car because they couldn't change my oil properly. Super tacky way to end an experience that Dan did an amazing job of turning around. More

The dealership, and sales lady were a pleasure to work with. The procedure to lease a vehicle could be improved but everything else was fine. with. The procedure to lease a vehicle could be improved but everything else was fine. More

Literally if I could give 10+ stars I would. Great experience! Mike and Rafael listened you all my needs. They both met, better yet, exceeded my expectations! Thank you both for all of your help! experience! Mike and Rafael listened you all my needs. They both met, better yet, exceeded my expectations! Thank you both for all of your help! More

Service team was very helpful and provided a loaner due to my repair taking longer than expected. They kept me informed and were very engaging. to my repair taking longer than expected. They kept me informed and were very engaging. More

Excellent Service. Consultant was friendly & courteous. He explained all items that should be taken care of per the technicians recommendation. He followed up with phone call when vehicle was ready. Very He explained all items that should be taken care of per the technicians recommendation. He followed up with phone call when vehicle was ready. Very professional. More

Not much to say. Randy was great to work with. The check-in process was quick and easy. The waiting area was clean and comfortable. Great experience overall. check-in process was quick and easy. The waiting area was clean and comfortable. Great experience overall. More

No much to say. Chris was great to work with. The check-in process was quick and easy. The waiting area was clean and comfortable. Great check-in process was quick and easy. The waiting area was clean and comfortable. Great More

I normally don’t do surveys, but with the service I just received I felt I had to fill this one out. I took my Santa Fe to get a power seat switch replaced. I was told the charge was going to be $462.00 inc received I felt I had to fill this one out. I took my Santa Fe to get a power seat switch replaced. I was told the charge was going to be $462.00 including tax. When I picked up the three things went wrong. One, the bill came to $502.00. Two, the cashier told me the car should be out in the front of the dealer. After wandering around for ten minutes a guy came out and told me the car was in the back. Three, the plastic molding going around the seat was broke and almost laying on the floor. It’s been over a week and I have not heard from the dealer yet. The first time I used this dealer was about a year ago for a recall and the service was great. This time not so much. Horrible service. More