Genesis of Littleton

Purchased a Genesis GV70Sport 2. 5 from Haley B in September 2023. Invested $69K in a car with no follow up on her part after the sale. She's all about selling you a car but does not 5 from Haley B in September 2023. Invested $69K in a car with no follow up on her part after the sale. She's all about selling you a car but does not follow through with any customer service issues after the sale. The general manger, Vince, is in the same category as well. Have owned BMW, Mercedes and Lexus prior to purchasing a Genesis. This experience with McDonald Automotive has been nothing but a BIG disappointment. We're really questioning our decision to do business with this dealership. More

Very poor service. I had a warranty issue that they would not honor. Also they allegedly serviced my car but didn't email me an invoice so I don't know whether they ac I had a warranty issue that they would not honor. Also they allegedly serviced my car but didn't email me an invoice so I don't know whether they actually serviced it. I will be contacting the better business bureau. Tomorrow I am filing suit, I am a lawyer. Bruce Heilbrunn. More

We had such a fantastic experience with this dealership and Haley B. In particular. The whole process was very smooth with no pressure. She answered all the questions that we had and was very patient. I wo and Haley B. In particular. The whole process was very smooth with no pressure. She answered all the questions that we had and was very patient. I would definitely purchase from this dealership and Haley again. More

I purchased a new Genesis GV80 from Genesis of Littleton a week ago and have to say the process was 100% painless. Big shout out to salesman Brandon West who facilitated the sale! He was wonderful - very kn a week ago and have to say the process was 100% painless. Big shout out to salesman Brandon West who facilitated the sale! He was wonderful - very knowledgeable, applied zero pressure, and receptive to the terms requested - I’d ask for his services again in a heartbeat. Much of the transaction and negotiation details were able to be addressed over the phone which made the process all that much easier. Matthew Vanderboort, the finance manager, was also very pleasant, skilled and easy to work with. So, 5 stars to Brandon, Matthew and Genesis of Littleton. I will recommend to everyone! More

I worked with Haley and couldn’t have been happier with my experience. She was incredibly knowledgeable about the vehicles and was able to answer any questions I had. She wasn’t pushy at all, and made the my experience. She was incredibly knowledgeable about the vehicles and was able to answer any questions I had. She wasn’t pushy at all, and made the viewing, test driving and eventual purchasing of my new GV80 an incredible experience. I highly recommend not only the dealership for its huge selection, but Haley in particular. More

Unprofessional HORRIBLE EXPERIENCE. My car was being serviced for a minor leak after Derek the sales manager sent my car to a Denver auto body shop for a scratch repair due to his emplo My car was being serviced for a minor leak after Derek the sales manager sent my car to a Denver auto body shop for a scratch repair due to his employee the day I purchased the vehicle. 4 days later after dropping my vehicle off, Danielle updated me they received trace powder & would further let me know about any other updates. I picked my car up from Rob the foreman's residential home @ 10 p.m. & accumulated 70 miles. I spoke to Danielle about why the car would be taken home without my permission when it was supposed to be serviced. Her response was she didn’t do anything illegal, she is new & Rob left the dealer at 7:30 pm & 70 miles was a lie. However, the foreman who serviced my car said there was supposed to be authorization I never once gave them permission or was even notified when I spoke to Danielle the same day. BETH the general manager of this lot then tells me the Foreman took my car to an acupuncture doctor's appointment and then home to his personal residence & that's where the mileage accord. WHAT DOCTORS OFFICE IS OPEN AT 7:30 pm? Not once did the general manager find any remorse in this situation she was rude while speaking to me took her an entire day to reach after picking up the vehicle from the residence. More

March 15 valet first service on new G80 Sport Prestige. Someone (never told who) hit my car on their lot. May 3rd, +6 weeks, and still don't have it back. Crappy communication, crappy service. Wanted me t Someone (never told who) hit my car on their lot. May 3rd, +6 weeks, and still don't have it back. Crappy communication, crappy service. Wanted me to deal with THEIR insurance too. More

Terrible service department. Good luck getting your car serviced. They will ghost you. Go get an Audi or Lexus you'll save a lot of time and headache. No valet service available. Good luck getting your car serviced. They will ghost you. Go get an Audi or Lexus you'll save a lot of time and headache. No valet service available. More

my purchase was great and after that horrible! I was sold that this would be a concierge service for 3 yrs. I am patient, I understand covid, but all that is over and I now not only cannot get a p I was sold that this would be a concierge service for 3 yrs. I am patient, I understand covid, but all that is over and I now not only cannot get a prompt reply, they will not even supply a shuttle for service! a $20 dollar one-time lyft credit is not a concierge service. I hate that I feel I have to fight for something that was sold to me. This is my third Genesis, I do like the car but won't do this again. More

My experience with Genesis of Littleton was unbelievable. My wife and I visited early in December to look at a used GV80. We were met by Hailey who told us it was out on a test drive. She was talking to My wife and I visited early in December to look at a used GV80. We were met by Hailey who told us it was out on a test drive. She was talking to other colleagues and seemed bothered we wanted more info. So we just left. A few days later, I get a text from Hailey stating there was a GV80 with the options and colors my wife liked, and would we like to reserve it. I said yes and asked what needed to be done to reserve. Hailey told me they needed a photo id,credit card and a completed financing application. I told Hailey we were going to pay cash, and not finance. The response was they required all buyers to finance for at least six months. I told her I would not do that, and she responded it was required. Told her no, and thought that was the end of it. A few days later she texts and asks if I am sure I do not want to reserve the vehicle. Again told her not if I had to finance. I get yet another test asking if I was really sure I did not want to reserve the vehicle. Gave her the same response. A few days pass, and I get a text telling me they have a GV70 with the 2.5 engine and black interior. Tell her we were looking for a GV80, the 3.5 engine and anything but black. Also told her I was not buying from them if I had to finance. On the morning of 12/20, I get a text that they have several GV80s coming in. Hailey states if I buy the Colorado package (whatever that is), and a service contract, the would ALLOW me to pay cash (caps are my emphasis). I tell her I am not buying a service contract on a vehicle with a five year warranty. Her response was that is what they require, and perhaps they are not the dealership for me. Now, I have not contacted them since my first interaction where I told them I would not finance. The condescending texts continued - they were going to allow me to pay cash, but not now. Reminded her that she continues to send me unsolicited texts. Final jab was they can turn away any business they like. You can see the text exchange on my Google review. I sent a letter to the manager who responding he was sorry IF she was not polite or professional. I reminded him that we were treated with utmost courtesy at any other dealership we visited. If you still want to buy here, I suggest you look at the Google reviews for their service center. They have a 1.3/5.0 rating. More