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Genesis of Las Vegas

Las Vegas, NV

not yet
rated
3 Reviews

7150 W Sahara Ave

Las Vegas, NV

89117

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Showing 3 reviews

December 26, 2024

Responding to genesis response of 12/26/2024. Gus or Brian or anyone else at genesis that answers my post you have my contact information because you have asked for it and received it on several More

by lisbetht1414
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Sean and Nigel
Dec 30, 2024 -

Genesis of Las Vegas responded

Thank you for sharing your feedback. We take all customer concerns seriously and regret that we have not been able to meet your expectations. We understand your frustration with the lack of communication. We are working with our team to find the best possible solution for this issue. Brian Mckenna - General Manager - brianmckenna@lithia.com

Jan 02, 2025 -

lisbetht1414 responded

Ok Brian glad to hear that you are working with your team, I guess you realize that after 3+ months it is time to resolve the issue and keep your promise and provide me with the second key fob I was promised on 09/26/2024. You have my contact information or just tell me on this post.

December 19, 2024

I PURCHASED MY GENESIS GV80 ON 9/26/2024 WITH 1 KEY FOB AND WAS TOLD THAT THE SECOND ONE WAS AROUND THE BUILDING SOMEPLACE. NIGEL WHO PROMISED ME THAT I WOULD GET THE SECOND KEY FOB. TODAY IS 12/16/24 I AM More

by lisbetht1414
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sean and Nigel
Dec 20, 2024 -

Genesis of Las Vegas responded

Hello, Thank you for reaching out and bringing this to my attention. I would like to speak with you further about your visit and the second key fob. Please contact me directly so that we may work towards a possible solution. Gus VanVlimmeren - General Sales Manager - 408-569-0438 - gusvanvlimmeren@lithia.com

Dec 23, 2024 -

lisbetht1414 responded

On my post at yelp genesis rep. Brian M. Ask me twice to reach out to him with my contact info. And I did so. Genesis rep. Zach H. also ask me to reach out to him with my contact info. I did so. No response from either one. Hopefully you will be the FIRST genesis representative to respond and resolve this issue.

Dec 26, 2024 -

Genesis of Las Vegas responded

Thank you for your feedback and for bringing this matter to our attention. We truly regret that you have not received a response from our team. We understand your frustration and are committed to addressing your concerns. We appreciate your patience and hope to have the opportunity to resolve the issue as soon as possible. Thank you for your understanding. Gus VanVlimmeren - General Sales Manager - 408-569-0438 - gusvanvlimmeren@lithia.com

August 20, 2022

There’s only one dealership servicing all of Nevada and that's Genesis of Las Vegas. Unfortunately, this means Genesis owners and new vehicle buyers in Nevada are at the mercy of this dealership's lack of More

by EllEN
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ed, Ron, Scott