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Genesis of Hilton Head

Hardeeville, SC

Overview
Reviews
Vehicles
4.3
108 Reviews
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255 Drivers Way B

Hardeeville, SC

29927

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Showing 108 reviews

January 09, 2023

Very busy. Hard to reach them. But they were thorough and polite Fixed problem and explained it well. More

by Kenperk
Recommend Dealer
Yes
Employees Worked With
Can’t remember his name
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Jan 12, 2023 -

Genesis of Hilton Head responded

Hi Kenperk, we are pleased to hear you had such a positive experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!

January 04, 2023

People were great! However nobody answers the phone. I hung up after 12 rings. It did not matter if I dialed new or used cars. Not only could you possibly have lost a s More

by stevenjroth13
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Simpson, Chis Albano
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Jan 06, 2023 -

Genesis of Hilton Head responded

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

December 31, 2022

I had to wait 6 weeks to get a required service appointment. No car was offered for me to use. No offer to pick up and deliver my car. I live 40 minutes away and would have appreciated a complement More

by Hol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Front desk employee
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Jan 04, 2023 -

Genesis of Hilton Head responded

Hello, we're disappointed to hear of the negative experience you had at our location. We would like to have a better understanding about your experience. Please reach out to us at (843) 962-9642 at your earliest convenience and we will do our best to resolve this with you.

Jan 04, 2023 -

Hol responded

I would be willing to talk to you. My email is pruhlin@aol.com.

December 07, 2022

ADRIAN WAS EXCEPTIONAL WITH INFORMATION AS I WAS PURCHASING THE GV70. NO ISSUES AT ALL. THANKS, ALAN MOONEYHAM More

by amooneyham8085
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
ADRIAN
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Dec 07, 2022 -

amooneyham8085 responded

Adrian was exceptional in providing answers during my car buying process.

November 29, 2022

On time service. Friendly staff. Full explanations. Snacks and drinks in waiting area. Car washed and ready when promised. More

by marylouiseoreilly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickey
Report | Print
Nov 30, 2022 -

Genesis of Hilton Head responded

Hello, we are pleased to hear you had such a positive experience with us! Feel free to stop by if you ever need any more help.

November 26, 2022

Customer Service team works hard to meet expectations and communicate through text as to status of service. More

by Sus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickey
Report | Print
Nov 27, 2022 -

Genesis of Hilton Head responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

November 24, 2022

Found what we were looking for and enjoyed meeting and working with CJ Gallagher the salesperson. Easy to deal with and no pressure . More

by Janandnita
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
CJ Gallagher
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Nov 25, 2022 -

Genesis of Hilton Head responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

November 16, 2022

They were very efficient and professional! I will certainly visit them again. Keep it up! More

by Y A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett
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Nov 21, 2022 -

Genesis of Hilton Head responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 14, 2022

Look forward to new dealership being built. This interim building is not impressive because it does not allow the service department to treat their luxury car owners as they should. More

by sandi123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickey Harvest
Report | Print
Nov 18, 2022 -

Genesis of Hilton Head responded

Hi, thank you for taking the time to share your feedback with us. If you are willing, please call our General Manager at (843) 962-9642 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

November 11, 2022

Very friendly and helpful dealership with a willingness to help get any problem solved. I have especially enjoyed working with Mickey in the Service Dept. More

by bethfreud
Recommend Dealer
Yes
Employees Worked With
Mickey in Service Dept.
Report | Print
Nov 21, 2022 -

Genesis of Hilton Head responded

Hello, We are pleased to hear you had such a positive experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!

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