Genesis of Hazelwood

First, the good. I love the car that I purchased, a new 2013 Hyundai Accent SE. I feel that I got a great price with no xx. There was no back and forth, I just gave them what I felt was a fair price, and i 2013 Hyundai Accent SE. I feel that I got a great price with no xx. There was no back and forth, I just gave them what I felt was a fair price, and it was accepted. I also received a great price for my trade. I went into financing expecting to be attacked with extended warranties and other stuff that I was not interested in, but received none of that. All in all, up to the night that I purchased the car I could not have asked for more from the dealer. Now, the bad. We ran into a problem that was not the dealers fault at all, but it was handled by them very poorly. We could not get the front licence plate of of my trade in. Tony told me that he would have someone in service try to get it off the next day. This never happened, and the car was picked up by the wholesaler. I was next told that he would get a hold of the wholesaler and see about getting my plate back. This only happened after a reminder call the next day. Next I was told that the wholesaler would bring the car back to the dealership to try to get it off. This didn't happen. after a week and a half I found out that the car was a mile away at another dealership. Since I was tiring of the whole situation I decided that I would go up and get the plate myself. I took me 30 seconds to drill the heads off the screws. Each step of the way, no one ever called me. Every interaction was initiated by me. When it was all said and done, no one ever even called me to make sure that it was taken care of. In summary, while the service was great up to the sale, I was left with the impression that once they had my money they no longer cared about making me happy. I still recommend the dealership because I did get a great deal, and that it what is most important to me. However, don't expect a whole lot from them once you buy the car. More

After dealing with multiple different dealerships, Kelly Sullivan at Mungenast was the most prompt, helpful and caring salesperson my family and I have ever encountered. Any questions or concerns I had she Sullivan at Mungenast was the most prompt, helpful and caring salesperson my family and I have ever encountered. Any questions or concerns I had she answered quickly. Before leaving the dealership with your new car, she makes sure your aware of every option your car has & how to use them. She works very hard to get you the best deal. I've never felt more comfortable at a dealership than I did at Mungenast! Also, the showroom was very clean & the waiting room is very comfortable with couches, vending machines & tv. More

For the past 20 years all of my purchases were through a GMAC Dealership. I had stopped at a GMAC dealership 30 minutes from coming to your shop. My significant other, who just purchaed a vehicle at this GMAC Dealership. I had stopped at a GMAC dealership 30 minutes from coming to your shop. My significant other, who just purchaed a vehicle at this dealership, asked me to go and look at some autos. I met a sales person named Charlie Sutton who took the time to explain my various options at purchasing a new vehicle. There were no form of pressure tactics to purchase any vehicle or anything. Mr. Sutton made this car purchase experience very pleasant and easy by answering the questions I posed to him. His manager and the finace person were just as polite and courteous as can be. When I go to trade my vehicle in for a new vehicle in 3 years or so, I will be back at this dealership and will look for Charlie Sutton. More

Best car purchase experience ever! Very friendly, very helpful! Paper work was quick and every employee I met was very nice. I love my new Sonata! helpful! Paper work was quick and every employee I met was very nice. I love my new Sonata! More

Charlie was amazing. I am in central Illinois, about 90 miles away from dealer. I submitted an internet request for a lease quote on a Sonata SE. I received a quote the same day. To be honest I thought th miles away from dealer. I submitted an internet request for a lease quote on a Sonata SE. I received a quote the same day. To be honest I thought the quote was missing something, it was dramatically lower than any other quote I had received from other dealers. Spoke to Charlie on the phone, exchanged several emails, and texts and eventually made the trip to visit Charlie and the dealership. The car was exactly as it appeared online, and the quote was a Grand Slam! No other dealer would touch the offer. This is how car buying should be. Tell me your best price and stick to your quote. Why do dealers feel the need to haggle? Why cant they just go with their best offer? Charlie and Mungenast are changing how car buying is being done. They gave me the best price around and they held firm to it even as the month ended and a new month began. Way to go Charlie and Mungenast. I love my new Hyundai and hope we can work with Charlie again on furture car purchases. I am paying less for this car then I did my smaller trade. Must be the higher residuals of Hyundai. More

visited dick dean- terrible- drove all the way to dunn rd Mungenast Met charlie sutton what a great guy - john plumley sales mgr. knows more about selling cars and helping you feel comfortable.. - ask what Mungenast Met charlie sutton what a great guy - john plumley sales mgr. knows more about selling cars and helping you feel comfortable.. - ask what i was looking for - price -came back a day later beat everybody's price by allot - no pressure- more informative and helpful - gave me the 2 minute tour of the bldg.very clean just nice people doing there job HIGHLY RECOMMEND CHARLIE- GREAT GUY NEAT WIFE THAT WORKS THE INTERNET. hoping to buy car for my daughter. mike More

Weldon was listened to my concerns and answered my questions without pressuring me into quick decision. He allowed me to take my time and helped me make the best selection that suited my needs. I fe questions without pressuring me into quick decision. He allowed me to take my time and helped me make the best selection that suited my needs. I felt that he was truthful and I enjoyed working with him. I also felt the dealership was very professional, clean, and trustworthy. More

I went to the Dean Team to get a 2012 Veloster around the middle of August and I could not get it because the price they offered was too high so I told them the price that I wanted, you know what the manager middle of August and I could not get it because the price they offered was too high so I told them the price that I wanted, you know what the manager said, “I am the one who offer the price, not you. After a month, I visited Mungenast Hyundai and met Charlie Sutton, he was the best seller I have ever met. He was so kind and polite. I gave him the price I wanted and he did not hesitate to ask his manager and helped me to get a 2013 Veloster (WOW). The price I paid for this car was much cheaper than I was offered in Dean Team (it was 2012 Veloster). First time when I read the ratings, I did not believe them because the ratings were so good and no one had any bad experience from Mungenast. BUT all of them were true and I STRONGLY recommend this dealership. PLEASE DO NOT GO ANY OTHER PLACES, it will be wasting your time to go somewhere else. Just go to Mungenast and ask Charlie, he will do anything for you. More

I purchased a used Toyota truck from Mungenast Hyundai. It had about 70,000 miles on it. I purchased an extended warranty, and told the financial guy: "I don't care about the cost, give the top of the lin It had about 70,000 miles on it. I purchased an extended warranty, and told the financial guy: "I don't care about the cost, give the top of the line warranty. All of the bells and whistles. Give me everything that is available." He gave me the top package, but didn't add the "Seals and Gaskets" option, which would have only raised the price by a few dollars. Well, the truck had been severely overheated sometime by the previous owner. This warped both heads and the block and caused a head gasket leak, and therefore a misfire in that cylinder. If the financial guy had included the "Seals and Gaskets" option, the warranty would have covered it and replaced the whole engine at that time, as the block was warped as well. However, I paid $3000 out of pocket for a new head and all of that labor. The work was done at the Mungenast Toyota dealership in Alton, IL. The service manager told me to my face that they had rebuilt the other head, since they had it off anyway. However, they did not include that information on the bill anywhere, so there was no proof that they had touched the other head. By the way, they had the truck for 47 days. Less than 4000 miles later, that rebuilt head dropped a valve and destroyed the block (and head). Since they neglected to put the information regarding the rebuild on the paperwork, the warranty company at that time covered the cost of replacing the entire engine. Therefore, Mungenast didn't have to pay the $10,000 dollars for the new engine. The bigger problem with this is the fact that I was an hour from Tulsa, OK with my 80-year-old father, on our way to his sister's funeral, in July of this year, when it was 110 degrees. We had to pay for a rental car for an entire month while the dealership in Tulsa replaced the engine, then we had to drive back down to Tulsa to pick it up. By the way, the Toyota dealership in Tulsa was phenomenally awesome. Great customer care, great communication, high quality work. Do not use the Mungenast family of dealerships for anything. I will never trust them again. I wouldn't even trust them to air up my tires. I wouldn't even trust them to wash my car. STAY AWAY from any and all MUNGENAST dealers, unless you want to pay inflated prices for substandard work. More