Genesis of Hazelwood

Not my first or last experience at Munganast Hyundai in Hazlewood Facilities are very super Staff is quite competent The selection of cars was very good. I would not hesitate to send a friend to look Hazlewood Facilities are very super Staff is quite competent The selection of cars was very good. I would not hesitate to send a friend to look at a Hyundai. More

This was my first car buying experience and could not have been more satisfying. I had an awful experience with another Hyundai dealer and ended up working with Charlie first through email. I had a stric have been more satisfying. I had an awful experience with another Hyundai dealer and ended up working with Charlie first through email. I had a strict and tight budget. Charlie was upfront about everything and was able to figure out a deal that worked for me. Charlie was honest, helpful, and very friendly. The transaction was very fast and easy. All of the employees were very friendly and helpful, not pushy or aggressive. We will definitely return here and I will refer everyone I know to Mungenast! More

My sales associates (LouAnn and Charles Sutton) were a friendly reminder that a car buying experience can be pleasurable. The whole experience took less than a few hours and never once did I feel pressure friendly reminder that a car buying experience can be pleasurable. The whole experience took less than a few hours and never once did I feel pressured or obligated to buy. They helped me find the vehicle that I wanted and made sure it made sense financially. With years of experience between the two of them you could just tell that they were professionals. Thanks again LouAnn and Charles! More

Kelly worked hard on an off day to get me the vehicle I wanted. Communication was quick, easy and helpful. Upon arrival at dealership Kelly was very helpful along with the finance gentlemen we worked with. wanted. Communication was quick, easy and helpful. Upon arrival at dealership Kelly was very helpful along with the finance gentlemen we worked with. Both were incredibly helpful and knowledgable. Kelly helped go over every detail of the car. We wil do business here again. More

My visit was a fantastic experience. Charlie Sutton, along with everyone else at the dealership, made my decision a quick and easy one. It was great to have the feel of a local company at such a big dea along with everyone else at the dealership, made my decision a quick and easy one. It was great to have the feel of a local company at such a big dealership. My sister and I are extremely happy with our purchase of a 2013 Hyundai Elantra. Thanks for the great service! More

This by far was the easiest car purchase I've made. I went in and was greated by name from a smiling secretary.With in a couple of minutes a sales person who was expecting me was there and we got started went in and was greated by name from a smiling secretary.With in a couple of minutes a sales person who was expecting me was there and we got started. I knew exactly what I was looking and what I was willing to pay. Greg Patton (sales person) didn't waste my time trying to up sell. He didn't have on the lot what I exactly wanted. But within a short period he found the car meeting what I had told him. No crazy back and fourth getting up and down talking to some one. After we had talked he brought over a sales manager(Eric Krumm) again not a lot of the usuall back and forth. He knew were I was at and I knew were they were at. Needless to say I bought the car. The whole process other then paper work was less the 60 minutes. Kelly Sullivan set every thing in motion. She was great with the on line questions I had and was there when I picked up the car. I could not be more happy with the whole process and I will be back in the future for car buying needs. More

I went into the dealership to have the battery checked on my vehicle. While I was waiting, I looked around the showroom at the new cars. Mr. Henry approached me and asked if I needed assistance. I told hi my vehicle. While I was waiting, I looked around the showroom at the new cars. Mr. Henry approached me and asked if I needed assistance. I told him "no, I was just looking". He stayed with me and we talked about the cars and admired them. Then I told him that my next car would be a hybrid. He asked if I wanted to go look at the hybrids. Since I had time I went with Mr. Henry. There was a beautiful red hybrid that I thought was absolutely the next car I would want. He asked if I was interested if he could put me in that car for the same or alittle bit more money. It doesn't hurt to look, and besides, I already had a great car with just 24,000 miles on it. The rest of the story, he put me in the car for a few dollars more and when they came to tell me my car was ready in service, I told them I had turned it in. We all had a good laugh. Mr. Henry was polite, listened to me, did not oversell, told me the vehicles really sell themselves. I have been back to the dealership about another purchase and Mr. Henry always comes to greet me and ask me about my vehicle. When I bought my vehicle he was a new employee and I think he will have a great future selling, especially a great car like the Hyundai. More

From the time my husband and I pulled up to the car dealership, we were amazed on how Charlie Sutton came out to greet us in minutes. He was very friendly and very nice to us the whole time. I did not dealership, we were amazed on how Charlie Sutton came out to greet us in minutes. He was very friendly and very nice to us the whole time. I did not feel pressured at all by him or had the impression that he didn't like us. I had a great time with Charlie and would recommend my family and friends to visit Mungenast Hyundai. More

I had a good experience with Mungenast Hyundai. They were willing to meet me on price and the post buying experience was excellent. The dealership definitely goes the extra mile to make sure that you are sat willing to meet me on price and the post buying experience was excellent. The dealership definitely goes the extra mile to make sure that you are satisfied with your purchase. I would definitely recommend the dealership to a friend, and Charlie in particular was a very good and attentive salesman. More

I purchased a 2012 Hyundai Sonata Hybrid from Mungenast Hyundai on 12-28-12. When I was at the dealership I asked repeatedly about the reviews of subpar mpg and was told there was no problem with the adver Hyundai on 12-28-12. When I was at the dealership I asked repeatedly about the reviews of subpar mpg and was told there was no problem with the advertised mpg. When this car was brought around, I noticed there was a jumper cable set up next to the battery. When I inquired, I was told that they only had the car for a couple months, but cold drained the battery. When I inquired about the 500+ miles this 'new' car had on it I was told it was from test drives. After getting home, I discovered numerous discrepancies with the free trial dates for Blue Link and XM radio. Upon investigation I was told that the vehicle was previously SOLD in September, taken home, and was returned weeks later. I inquired about the low mpg I was experiencing several more times during my first week. When I filled up my gas tank for the first time on 1-6-13, I showed an average mpg of 27.74. Obviously this is FAR from the advertised 37 combined mpg. That night I discovered that on November 2, 2012 Hyundai was informed by the EPA that their advertised MPG estimates were wrong and that they were required to change the window stickers on all effected cars. Hyundai America sent emails and internal documents to their dealerships telling them to comply with the EPA's instructions. I also received my final loan/registration paperwork which stated my car was delivered to the dealer in June 2012. So, I have found out that: 1) The dealer failed to uphold Hyundai America and the EPA's mandate for changing the window sticker on Nov 2, 2012. 2) The dealership lied to me about the 500 miles. 3) The dealership failed to disclose that the vehicle was previously sold and returned. Therefore, the vehicle was not brand new as was told to me, but was an 'Unwind' Vehicle. 4) The car was on the lot far longer than was disclosed which will contribute to part degradation, excessive wear/friction, and premature failure. This is especially likely if it had been in a salt water environment like being shipped across the Ocean from Korea. When I made the dealership aware that I discovered their lies/fraud they told me that instead of considering any of my requested settlements that they were going to cancel the sale and give my trade back. They emailed me again the following day trying to set up a time to exchange cars. This was almost two weeks after I purchased the car and the transaction was already completed. There was no way that the dealer could one-sidedly cancel the sale. This was yet another attempted illegal trick on their behalf. I presume the dealership realized their illegal activities because they immediately sent it to their internal lawyer. I have since been given regular doses of lies and treated like an idiot. The dealership admits to not changing the stickers and selling the car, yet denies doing anything wrong. I started a BBB complaint in early January. The dealership failed to respond to the BBB’s notices for over a month. When they did finally reply, they refused to disclose any information. Both actions are a direct violation of the BBB’s bylaws. This matter is ongoing. I fear I will have to resort to a lawsuit to get it resolved. I do not recommend this dealership to do their illegal activities, unethical business practices, and horrible customer service. More