Genesis of Hazelwood

I would just like to start off by saying that I typically don't like to do this kind of thing, but my experience was so bad that and i am so frustrated that I think it needs to be brought to late. When i don't like to do this kind of thing, but my experience was so bad that and i am so frustrated that I think it needs to be brought to late. When i first go to the dealership i was pleased to see that all the cars were clean and presentable that is a huge deal in my mind. I was trading in my car, and was not exactly sure what I wanted. My sales person did show me a few different cars and was knowledgeable about the different brands and did let me test drive a few cars. That part of the experience was the only enjoyable car. I ended deciding to lease a car, i didn't know that you had to make the first months payment right then and there, but ok no problem. I explained to them that I had a lean on the car i was trading in. They told me to cancel the check because the bank was just going to mail it back to me. Ok makes sense. I bought the car on the day my payment was due, and I know you have two weeks before it's considered late, and 30 days before they report you to claims. Again this seems fine, this is a "reputable dealer" so there was no reason i thought they would have a problem mail them a check. I am resent college graduate, and they told me that if I show them a pay check stub and my diploma that i qualify for a discount. I did not have it with me but was told i could email it to them. Again seems reasonable, monday morning I will be more than happy to email this to you. About two weeks pass, and I get a phone call from my sales rep telling me that i need to come into the dealership ASAP because they have been hounding him about this paperwork. This is ware my nightmare starts. I wasn't thrilled that I had to leave work early to go back into the dealership to re-sign the paperwork, but ok things happen I can make an exception. He also told me that I needed the copy of my diploma and pay stub. I found this hard to believe Because i made sure i e-mailed it to the finance manager the next day as a .PDF As an electrical Engineer I find it hard to believe that their email would strip off an attachment as a .PDF when i sent it from my work email account. I get to dealership and ask for my sales person to be paged, I'm kind of walking around and i notice that my sales rep is at the vending machine buying a snack. He then sees and comes running over. REALLY I LEFT WORK EARLY BECAUSE YOU TOLD ME IT WAS ASAP AND YOU YOUR GOING TO KEEP ME WAITING BECAUSE YOU WANTED A SNACK...REALLY The finance manger then explains to me that the original paperwork had an error in it and the my payment was not showing up on it. Ok you guys had no problem taking the money out of my bank account how did it not transfer to the contract. The finance manager also didn't really seem to know what he was doing, he had to call two or three people and i was stuck waiting in his office for at least 20 mins. I then get home already annoyed, and i get a letter from the old financial institution telling me that i missed a payment and that i have 15 days left to make the payment. Because they screwed up the paperwork they didn't mail the check so it reflects on me as missing a payment. So the next morning i call the old financial institution and explain to them the situation, they tell me that I need to call the dealer and see what is going on. I call the dealer and again more frustration. I ASK TO BE TRANSFERED TO MY SALES REP, HE IS HELPING A CUSTOMER OK CAN YOU PLEASE TRANSFER ME TO HIS VOICE MAIL (SEEMS REASONABLE RIGHT) HE DOES NOT HAVE HIS VOICE MAIL SET UP. How do you not have your voicemail extremely unprofessional in my eyes. i was able to get a hold of him buy calling his cell phone...yet again extremely unprofessional i don't want to have to call your cell phone to get a hold of you at work. i explain the situation and he like don't worry you have 90 days....AGAIN xx anybody who knows anything knows you have 30 days before they send you to claims and i refuse to have my credit score hurt because of something that wasn't my fault. On top of him not having his voice mail set up i try calling the finance manager who i did the deal with, HIS VOICEMAIL IS FULL AND NOT ABLE TO LEAVE A MESSAGE....AGAIN EXTREMELY UNPROFESSIONAL So now that i am beyond frustrated i call the sales manager and explain to her the situation she try explaining it and tells me that the check will be mailed out that day. OK. I wait two days call the old finance company and see if they have got the check, and to my surprise she tells me they have not. I then call the dealership again and talk to the sales rep manager and basically like what is going on, this is not a game, i don't know if you think im just some dumb kid, or the fact that you already got my money you can just give me the run around. she explains to me that they need both owners signature before they can mail the check but she was going to put in a special request to get it mailed out the next day. I then tell her i want an email with the tracking number because i just don't believe anything you guys are telling me right now. To my surprise the check actually went out, so when i call the old finance company again she tells me the check is short and that they have sent a letter to the dealers. AGAIN WHAT ARE YOU GUYS DOING, WHY IS IT THIS HARD. I then again called the dealership to try and talk to her but she is in a meeting, so i then get transfered to my sales rep telling him how im still getting screwed over and i refuse to pay any late fee's or anything because of this. He tells me they will take care of it. I then email the sales manager telling her the situation and wanting written conformation that they are going to pay the late fee's IM STILL WAINT FOR A RESPONSE. On top of all this, the temp tag the gave me will expire on Saturday the 10th. I am laving Friday the 9th at 9AM to go out of town. As im explaining this situation to both the sales rep and the sales manager they asure me that they will give me a dealer plate or something before the temp tag expires. I DON'T WANT DEALER TAGS, I AM LEASING THE CAR THE SLAES TAX WAS BUILT INTO THE LOAN, HOW DOES A CAR LOAN TAKE A MONTH. I am so annoyed that i can reach anyone there, they don't respond to email, they either don't have their voice mail set up or it's full. IF SOMEONE HAD TO CALL MY BOSS BECAUSE I WASN'T RESPONDING TO EMAIL OR MY VOICE MAIL WASN'T SET UP OR WAS FULL I WOULD PROBABLY BE FIRED. i find this extremely UNPROFESSIONAL and just in excusable for a while i was curious about why i was only able to reach him on his cell phone, I then realize that when you call the main phone there is a message telling you that these phones calls are monitored and recorded. I hope he not calling me from his phone because he doesn't want someone higher up the food chain that i am this upset, but at this point i really just don't know. people from the dealership customer relation have given me a phone call or two asking about the situation , but it really doesn't seem to have done anything. AT THIS POINT THERE IS NOT ONE POSITIVE THING THAT HAS HAPPENED THAT WOULD EVER MAKE ME WANT TO GO BACK TO THE THEM AND BUY ANOTHER CAR...I REALLY KIND OF JUST WISHED I WOULD HAVE KEPT MY OLD ONE... More

I could not have been more satisfied with the experience I had today (08/03/13) at the Mungenast Hyundai Dealership on Dunn Road! I found all the staff I encountered to be very friendly & helpful. I origina I had today (08/03/13) at the Mungenast Hyundai Dealership on Dunn Road! I found all the staff I encountered to be very friendly & helpful. I originally wasn't expected to pick up the car I had purchased until Monday but I was excited so decided to drive up & look at it. I was extremely impressed with Eric Krumm's proficiency for he had the majority of the paperwork already completed & together, Eric & Ryan Zimmerman worked diligently to ensure I was even more pleased with my choice as I was able to drive my 2009 Hyundai Sonata home that very day...much to my surprise! I had not owned a newer car in many years but Ryan explained every single option my car had, how to operate them, & was very patient with me. Mungenast Hyundai is truly blessed to have these two outstanding young men representing this Dealership. Eric & Ryan both exceeded my expectation in regards to knowledge, helpfulness, & professionalism! I even received a call on my trip home from Eric inquiring if I was satisfied how the car I had purchased drove. Should I ever need a new car in the future I will surely visit this Dealership again, as well as recommending Eric & Ryan to anyone I learn is in need of a dependable car & appreciates outstanding service! More

Very friendly, great to work with. Over the top customer service. Ryan and Kelly were awesome!!! Eric the finance manager was also great to work with . service. Ryan and Kelly were awesome!!! Eric the finance manager was also great to work with . More

My experience at Mungenast Hyundai was a very good one. I went to your web site and requested information on the Kia Optima that I purchased from your dealership. I shortly received a phone call from Ryan I went to your web site and requested information on the Kia Optima that I purchased from your dealership. I shortly received a phone call from Ryan Meatte, he was very pleasant and offered any information that he could offer. He asked if I would like to set up an appointment for a test drive, I declined on committing to a time. He was pressure free and offered his assistance anytime. My wife and I did go test drive the car and we met Ryan. He was very polite and offered any assistance on any vehicle the we were interested in. Again offering with no pressure. This was a pleasant surprise. He asked if he could accompany us on the test drive and I said yes. He gave us helpful information on the vehicle. He is very knowledgeable on the vehicles on your lot. He assisted us on the offer that we made and we are very happy with the end result. The whole time we spent with Ryan he was pressure free. This was by far the best car buying experience that I have been through. I will recommended Ryan Meatte and Mungenast Hyundai to all my friends and family. Thanks Ryan for making us happy and getting the deal finalized. More

Rodney was the most patient salesman I've ever met. He took time with my mother and I. Allowed to look over multiple Elantra's in order for me to make the best decision and worked with us so that we fe He took time with my mother and I. Allowed to look over multiple Elantra's in order for me to make the best decision and worked with us so that we felt that we made a good decision with the car and the dealership we chose. Very happy with the service and with Rodney! -April A. Moore More

I had my mind made up that I wanted a new Hyundai so I began shopping the few Hyundai dealerships there are in STL area. By the time I got to Mungenast (my 4th stop) I had determined that the deals offere began shopping the few Hyundai dealerships there are in STL area. By the time I got to Mungenast (my 4th stop) I had determined that the deals offered were all about the same. Since I was here and they had the vehicle I wanted, I just went ahead with the purchase. Bottom line when buying a new Hyundai... find a dealer and sales person who is the least annoying and go for it. They all offer the same deal within a $100 or so. Mungenast is no better no worse than the others. They do have the nicest looking facility of all the dealers I visited. Lastly, I'm really liking my new car. Highly recommend the Hyundai brand. More

Rodney Henry was wonderful. I was looking to trade my 2012 Hyundai Elantra for the new 2013 Hyundai Elantra in hopes of lowering my interest rate resulting in a lower payment. Rodney was able to make an 2012 Hyundai Elantra for the new 2013 Hyundai Elantra in hopes of lowering my interest rate resulting in a lower payment. Rodney was able to make an even better deal. I drove off of the lot with a 2012 Hybrid Sonata (even better vehicle) with a lower monthly payment. I am so excited and pleased with my new vehicle. I would recommend Rodney to anyone looking to purchase a new vehicle. He was so knowledgeable about the inventory. He even took to time to show me the vehicle and help me set up bluetooth and blue link. I am one happy customer. More

Ryan was very friendly and knew everything about the vehicle we wanted. He was genuine with his concern for our satisfaction, asking us questions that helped us determine what features we wanted. When vehicle we wanted. He was genuine with his concern for our satisfaction, asking us questions that helped us determine what features we wanted. When we went for a test drive he explained many of the control functions, seat adjustments, steering modes, and most if not all of the features that were new to us. After we had decided on the Santa Fe Sport in white and were on our way inside to finalize I hesitated about the color. He immediately wanted us to see another Santa Fe in the grey color I thought I may like better. I did not like the grey/silver color better than white. Ryan wanted to make sure we were completely happy with our choice and his great attitude made us appreciate him even more. We had been to another Hyundai dealer closer to where we live but did not do business there because of ONE very rude employee. Good people make the whole experience enjoyable! Eric was another example of a great asset to the dealership. He was quick with his financial abilities and found us a great rate on our loan. He went over all of choices we had on warranties, etc... He was polite and very understanding of our needs and wants, giving suggestions and helping us determine the best way to purchase/finance. He also had a very good attitude when we came back and had changed our mind on a few things. He assured us it was not a problem and that his only concern was our complete satisfaction. After the financing was finished Ryan met up with us again almost immediately. He told us the Santa Fe was almost ready, sat with us and explained the oil changes, coupons, and other benefits we were now entitled to. He then took us to the Santa Fe, set my phone up for use in the vehicle, set the garage door opener, showed us the many stations available through the radio etc, how to set them. His friendliness just went on and on. We truly appreciate the service he gave us. Thank You! More

Mr. Rodney Henry was extremely friendly and approached us in a non aggressive manner. He was courteous and took time to get us the car we wanted. His calm and pleasant demeanor was a significant reason we p in a non aggressive manner. He was courteous and took time to get us the car we wanted. His calm and pleasant demeanor was a significant reason we purchased the Hyundai car that we did when we needed a car immediately. The price of the car we purchased is excellent and we were respected by everyone we met at this dealership. The atmosphere was also clean and inviting. We were offered beverages to drink and made to feel extremely welcomed. Thank you Mr. Henry and the team at Mungenast Hyundai in Hazelwood, MO. You all were super! More

This was the best car buying experience I have had in 11 purchases. Charlie and LouAnn gave me a great price right from the start. In fact, it was so close to my 'best case scenario' that I didn't even co purchases. Charlie and LouAnn gave me a great price right from the start. In fact, it was so close to my 'best case scenario' that I didn't even counteroffer. They gave me a fair offer and I agreed on the spot. That is customer service. More