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Genesis of Hazelwood

Hazelwood, MO

3.9
1,167 Reviews
The Ed Napleton Auto Group acquired Napleton Hyundai and Napleton's Hazelwood Genesis on January 8, 2018. Ed Napleton Auto Group is committed to keeping every employee and increasing the community involvement and charitable efforts around the St. Louis area. Napleton Hyundai and Napleton's Hazelwood Genesis proudly continue to service the many cities in or near the St. Louis area. The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
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649 Dunn Rd

Hazelwood, MO

63042

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Showing 1,167 reviews

August 31, 2022

I stopped in with a couple questions and. Andrew was so accommodating! Left with all the answers I needed and some options to think on! More

by gypsybaby
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Weiland
Sep 04, 2022 -

Genesis of Hazelwood responded

Hi, thank you for your support! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 31, 2022

Kevin Sheehan was nothing less than amazing. super professional and got us to where we needed our payment to be on our new Tucson. More

by bakkCHOI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Sheehan
Sep 04, 2022 -

Genesis of Hazelwood responded

Hi, thank you for your support! We hope you continue to choose us for all your automotive needs! Take care!

August 30, 2022

I worked with Andrew W. and he made my car buying experience awesome. I was nervous about buying a new vehicle but Andrew made the process super easy and I couldn’t be happi More

by Walltara95
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew W
Sep 03, 2022 -

Genesis of Hazelwood responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

August 29, 2022

Andrew W. really made a stressful situation pleasant. My car was stolen and totaled, so this was the last thing I was wanting to do at the beginning of the sch More

by Lampe43
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Weiland
Sep 02, 2022 -

Genesis of Hazelwood responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Napleton Hyundai! We are always more than happy to assist you if anything else comes up. Take care!

August 24, 2022

Love this place great customer service this crazy market were in right now Heather still made it happen go see her More

by te.amo
Recommend Dealer
Yes
Employees Worked With
Heather Mroczkowski
Aug 26, 2022 -

Genesis of Hazelwood responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

August 22, 2022

BEWARE. This dealer is using the current economy to gouge customers. They do not list on their website (SHADY) but they do charge a market adjustment. For a More

by Paulandbridget
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Genesis “manager” on site 8/20/22, Forrest Knight
Aug 25, 2022 -

Genesis of Hazelwood responded

Paulandbridget, thank you for your honest comments. We regret to hear we were unable to reach an agreement on the vehicle you were interested in. If you would like to discuss your experience in more detail, please give us a call at (708) 692-3644 at your earliest convenience. We always look for opportunities to improve so we hope to hear from you. This is my direct line, my name is Alex Brixie.

August 19, 2022

Brian Richter is who I worked with on my last service kind and friendly great service at a great price and the car wash was super nice great amenity I will definitely be going back thanks again Brian! More

by Lisa F
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian R
Aug 23, 2022 -

Genesis of Hazelwood responded

Hi Lisa, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!

August 05, 2022

Had a guaranteed offer for my trade in from Carmax and Napleton could not match it. That was fine, but when I showed them the official offer, they still kept pushing me to take their offer which was MUCH More

by Knightfire
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jabari Jackson, and Dustin Morris
Aug 08, 2022 -

Genesis of Hazelwood responded

Hi, thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way and we would appreciate the chance to discuss this matter further. We want to regain your trust and your business so please reach out to us at (314) 817-9000. We will work with you to resolve this matter to your satisfaction.

August 03, 2022

Team was friendly and helpful. Appreciate their quick response, and willingness to negotiate a fair deal. More

by KPott
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Mroczkowski
Aug 05, 2022 -

Genesis of Hazelwood responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 31, 2022

Bait and switch tactics. Advertise one price on their website and markup about $5000 in person. Did not buy and would not recommend. Also sales people are friendly but do not More

by Reagankj
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Heather Mroczkowski
Aug 02, 2022 -

Genesis of Hazelwood responded

Reagankj, thank you for your honest comments. We regret to hear we were unable to reach an agreement on the vehicle you were interested in. If you would like to discuss your experience in more detail, please give us a call at (314) 817-9000 at your earliest convenience. We always look for opportunities to improve so we hope to hear from you.

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