Genesis of Hazelwood

Lousy customer service. Would not honor advertised specials. Promised to make it right but never did. Hard sell to but warranties. Took forever after we filled out everythi Would not honor advertised specials. Promised to make it right but never did. Hard sell to but warranties. Took forever after we filled out everything online. Bad customer service over and over More

Heather in sales definitely deserves 5 star people person all the way .. very transparent and easy to work with made the process easy and stress-free must go see her!!!! all the way .. very transparent and easy to work with made the process easy and stress-free must go see her!!!! More

This dealership went above and beyond to assist my family with our car purchase. They made sure to find the best interest rate for financing, offer all warranty options, arrange for me to get picked up from with our car purchase. They made sure to find the best interest rate for financing, offer all warranty options, arrange for me to get picked up from the airport to pick up my new vehicle! It was amazing! Highly reccommend! Samuel, Arick, kevin and Devin were all fantastic! More

So my girlfriend buys a Jeep Cherokee and never once told her it was involved in an accident. How do I know this? Helps to have over 20 years experience in body shop industry. She has had the car for a year her it was involved in an accident. How do I know this? Helps to have over 20 years experience in body shop industry. She has had the car for a year and can’t get it legal because the paperwork she got doesn’t match what dmv has. Tell me this isn’t shady. So my girl puts a negative review about this dealership and sales manager try’s to bribe her a $100 to take the review down. Of course she said no. They need to produce paperwork today or it’s only fair to give her a different vehicle. I mean it’s only been a year. Snakes slivering in the grass ready to bite and take advantage of all females. Sad sad sad. More

Everything went wonderfully. Heather politely welcomed us on our way up to the door. The coffee machine was great!! I couldn’t have had a better experience as Heather continued t Heather politely welcomed us on our way up to the door. The coffee machine was great!! I couldn’t have had a better experience as Heather continued to update us o. Every step of the way. More

I would like to appreciate Ravonda Price for her customer support. She went above and beyond to make sure I get right customer experience. She promptly reached out to my initial review and patiently listened support. She went above and beyond to make sure I get right customer experience. She promptly reached out to my initial review and patiently listened to all my concerns. More over she actively worked with their management and resolved all my issues. I definitely recommend Napelton franchise due to sincere employees like her. More

kevin shee and his team are the very best . please ask for him cuz he will make your experience perfect please ask for him cuz he will make your experience perfect More

Kevin Sheehan was a knowledgeable salesperson who answered all our questions and knew so much about his product. Impressive! answered all our questions and knew so much about his product. Impressive! More

Thanks Kevin for helping us buy our new Palisade! The car is awesome and you were very helpful and easy to work with. Thank you for a very positive buying experience!! The car is awesome and you were very helpful and easy to work with. Thank you for a very positive buying experience!! More