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Genesis of Hazelwood
Hazelwood, MO
1,164 Reviews
The Ed Napleton Auto Group acquired Napleton Hyundai and Napleton's Hazelwood Genesis on January 8, 2018. Ed Napleton Auto Group is committed to keeping every employee and increasing the community involvement and charitable efforts around the St. Louis area. Napleton Hyundai and Napleton's Hazelwood Genesis proudly continue to service the many cities in or near the St. Louis area. The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 PM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 PM - 8:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,164 reviews
October 07, 2022
So my girlfriend buys a Jeep Cherokee and never once told her it was involved in an accident. How do I know this? Helps to have over 20 years experience in body shop industry. She has had the car for a year her it was involved in an accident. How do I know this? Helps to have over 20 years experience in body shop industry. She has had the car for a year and can’t get it legal because the paperwork she got doesn’t match what dmv has. Tell me this isn’t shady. So my girl puts a negative review about this dealership and sales manager try’s to bribe her a $100 to take the review down. Of course she said no. They need to produce paperwork today or it’s only fair to give her a different vehicle. I mean it’s only been a year. Snakes slivering in the grass ready to bite and take advantage of all females. Sad sad sad. More
by Jammer
Employees Worked With
Jon Scruggs
October 03, 2022
Everything went wonderfully. Heather politely welcomed us on our way up to the door. The coffee machine was great!! I couldn’t have had a better experience as Heather continued t Heather politely welcomed us on our way up to the door. The coffee machine was great!! I couldn’t have had a better experience as Heather continued to update us o. Every step of the way. More
by michellebellemcnabb
Employees Worked With
September 29, 2022
I would like to appreciate Ravonda Price for her customer support. She went above and beyond to make sure I get right customer experience. She promptly reached out to my initial review and patiently listened support. She went above and beyond to make sure I get right customer experience. She promptly reached out to my initial review and patiently listened to all my concerns. More over she actively worked with their management and resolved all my issues. I definitely recommend Napelton franchise due to sincere employees like her. More
by TJ
September 28, 2022
I worked there briefly and wasn't given a fair chance. I was there for two weeks and have never been disrespected by anyone in my 27 years like I was there. It's a shame that in 2022 some white men expect I was there for two weeks and have never been disrespected by anyone in my 27 years like I was there. It's a shame that in 2022 some white men expect black men to cower down to them. The management doesn't respect anyone including the gay community. I had a guy couple come in and the slurs were flying. Don't buy there. I was going to file a discrimination charge but I thought letting the public know who they're dealing with would do more justice. More
by timmyray1
Employees Worked With
Jasmine Snell
September 12, 2022
Thanks Kevin for helping us buy our new Palisade! The car is awesome and you were very helpful and easy to work with. Thank you for a very positive buying experience!! The car is awesome and you were very helpful and easy to work with. Thank you for a very positive buying experience!! More
by Kiddsrus
Employees Worked With
Kevin Sheehan
August 30, 2022
I worked with Andrew W. and he made my car buying experience awesome. I was nervous about buying a new vehicle but Andrew made the process super easy and I couldn’t be happi and he made my car buying experience awesome. I was nervous about buying a new vehicle but Andrew made the process super easy and I couldn’t be happier. More
by Walltara95
Employees Worked With
Andrew W
