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Genesis of Hazelwood

Hazelwood, MO

3.9
1,164 Reviews
The Ed Napleton Auto Group acquired Napleton Hyundai and Napleton's Hazelwood Genesis on January 8, 2018. Ed Napleton Auto Group is committed to keeping every employee and increasing the community involvement and charitable efforts around the St. Louis area. Napleton Hyundai and Napleton's Hazelwood Genesis proudly continue to service the many cities in or near the St. Louis area. The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
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649 Dunn Rd

Hazelwood, MO

63042

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Showing 1,164 reviews

November 14, 2019

An Amazing Experience I had no idea what kind of car I wanted when I just stopped to look on the lot. But then I met Brittany, she is an absolutely amazing salesperson!! Sh More

by Gbarbee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany Carraway
Nov 18, 2019 -

Genesis of Hazelwood responded

Congratulations on your new 2019 Tuscan! It is great to hear Brittany was knowledgeable and pleasant to work with. We hope to see you again! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

November 12, 2019

Was very knowledgeable able the vehicle. Went above and beyond making sure my daughter got things most important to her new purchase. Thanks again for your attention to detail More

by cusoon61
Recommend Dealer
Yes
Employees Worked With
Jon Scruggs
Nov 14, 2019 -

Genesis of Hazelwood responded

Hi, we're glad to hear you found our staff to be so informative and helpful. If you have any additional questions about your daughter's new vehicle, we will be more than happy to assist you! Safe travels!

November 10, 2019

Got me approved Brittany was a great help! We looked at cars and she helped me with my decision on which one would be best for me. She helped me with finding one I ca More

by Don
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Lucas, Brittany Carraway
Nov 12, 2019 -

Genesis of Hazelwood responded

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you for trusting our team to help you, and we hope to see you again! We hope you continue to choose us for all your automotive needs! Take care!

November 08, 2019

if you are looking for a car please go to khaled napleton hyundai they were the best in customer satisfaction we have bought several cars at different dealers and never have we gotten the service we got here More

by Larry
Recommend Dealer
Yes
Employees Worked With
Danny Walters, Kyle Lucas, Bobby Clifford, Khaled Sir
Nov 12, 2019 -

Genesis of Hazelwood responded

We're glad to hear Kahled and the team took such great care of you, Larry! We hope we can continue to be of service to you down the road! We hope you continue to choose us for all your automotive needs! Take care!

November 07, 2019

Great experience Brittany is an awesome salewomen. She is bout her business she gone get the job done for u. Staff members where helpful, make sure you comfortable all More

by Reese45
Recommend Dealer
Yes
Employees Worked With
Brittany Carraway
Nov 12, 2019 -

Genesis of Hazelwood responded

Reese, thank you for your feedback. We're thrilled you found Brittany and the team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

November 06, 2019

LOVE working with this dealership. Purchased our 2nd car from them. Khaled was our sales person and he was great, highly recommend! Process was easy and relatively fast More

by Diamondwhitefee
Recommend Dealer
Yes
Employees Worked With
Khaled Sir
Nov 08, 2019 -

Genesis of Hazelwood responded

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen once again. We're glad to hear Khaled delivered such a great experience. Thank you again for choosing Napleton Hyundai and we hope to see you again!

November 05, 2019

My 2020 Palisade Experience We had a very pleasant experience with our Salesman Austin Thompson. He was professional, courteous, attentive, informed, got answers quickly to our q More

by Deb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Bozzy,Cody Sanders and Todd Ogle., Danny Walters, Kyle Lucas, Austin Thompson
Nov 07, 2019 -

Genesis of Hazelwood responded

Deb, thank you so much for sharing your recent experience with Austin! We work hard to provide each of our clients with the best automotive experience! We hope to see you again down the road!

October 31, 2019

Buyer Beware ... After going to this dealership for a used car that I saw on line for 22k, thinking that was a pretty good deal for that vehicle. First they starte More

by sblproperties
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
None of the above
Nov 05, 2019 -

Genesis of Hazelwood responded

Thank you for giving us an opportunity to earn your business. We make every effort to use a consistent presentation to every customer. We pride ourselves in treating every customer equally this is why your first payment presentation was so high. After we review credit and it is determined the customer is qualified for a lower payment we then present that. It is never our intention to mislead anyone. Most of our customers are completely aware of our policies and appreciate the equal treatment approach.

October 29, 2019

Bait & Switch - Part 2 Stay away. Confirming other reviewers opinion on what I believe to be a dishonest and disingenuous approach to selling cars. After presenting a printe More

by ktsest
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Manager Todd (Ogle?), Khaled Sir
Nov 05, 2019 -

Genesis of Hazelwood responded

Ktsest, Thank you for giving us an opportunity to earn your business. We make every effort to make sure our accessory packages are clearly displayed on all of our vehicles, on our table tents, on our vehicle's details page including in the vehicle images and in the comments and descriptions. It is never our intention to mislead or deceive anyone and based on our experience most of our customers are completely aware of our pricing policies before they arrive.

August 16, 2019

Confusion with the purchase of a new car. I bought a 2019 Sonata. I was told we would schedule everything before i left. They didnt schedule any of the things they said we would get scheduled More

by Carlton118
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
William Young, Forrest Knight, Kyle Lucas
Sep 03, 2019 -

Genesis of Hazelwood responded

We regret to hear about your experience, and would like to have a chance to correct it. Please call Bobby, the Genral Manager, at 314-548-0957. Thanks, Napleton Hyundai

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