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Genesis of Hazelwood

Hazelwood, MO

3.9
1,164 Reviews
The Ed Napleton Auto Group acquired Napleton Hyundai and Napleton's Hazelwood Genesis on January 8, 2018. Ed Napleton Auto Group is committed to keeping every employee and increasing the community involvement and charitable efforts around the St. Louis area. Napleton Hyundai and Napleton's Hazelwood Genesis proudly continue to service the many cities in or near the St. Louis area. The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
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649 Dunn Rd

Hazelwood, MO

63042

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Showing 1,164 reviews

December 29, 2019

We started an on-line search for our new car (Hyundai Palisade) about a month ago. We liked the comments and business posture of NApleton Hyundai , and visited them to see the Palisade. Our sales person More

by Goldenblacknight
Recommend Dealer
Yes
Employees Worked With
Kyle Lucas, Bobby Clifford, Khaled Sir
Jan 02, 2020 -

Genesis of Hazelwood responded

Hi, thank you for taking the time to highlight Khaled, Kyle, and Wendy for their excellent work! We're happy to hear you had a great experience with us. If there is anything else we can do to assist you, please let us know!

December 29, 2019

Had the most outstanding customer service experience! My sales professional was Khaled, he was not only sincere and honest, but also very patient! I came in and explained to him that I was in search of a mo More

by Julievon
Recommend Dealer
Yes
Employees Worked With
Bobby Clifford, Khaled Sir
Jan 02, 2020 -

Genesis of Hazelwood responded

Julievon, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

December 29, 2019

I was looking for a trim level of a 2017 Sonata that no other local dealership had on their lot. Further, no one was willing to help me find it. Then I called Napleton Hyundai. Khaled answered the phone an More

by Goldenblacknight
Recommend Dealer
Yes
Employees Worked With
Bobby Clifford, Khaled Sir
Jan 02, 2020 -

Genesis of Hazelwood responded

Goldenblacknight, thank you for your support! We're happy Khaled could help. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

December 27, 2019

Absolute WORST customer service I have ever experienced in my life. I Was fed lie after lie. Buyers beware! Especially single women buying a car! More

by Unsatisfied customer
Recommend Dealer
No
Employees Worked With
Bobby Clifford
December 27, 2019

Working with Earl Byrd was a great experience! We appreciated his professional attitude and kindness! Thanks for making our car buying experience amazing! Great dealership! More

by Luvmy4kids78
Recommend Dealer
Yes
Employees Worked With
Earl Byrd, Kyle Lucas
Jan 02, 2020 -

Genesis of Hazelwood responded

Hello, we appreciate you choosing Napleton Hyundai! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you! Have a wonderful day!

December 26, 2019

heartwarming So many words can describe Khaled. An awesome person and very charismatic and always trying to do his best to make you happy. He’ll go out of his way More

by gladiator
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Clifford, Khaled Sir
December 25, 2019

So glad I was referred to Jon to purchase a new vehicle, and was able to trade my old car in! He was very attentive to my needs and I couldn’t be more satisfied with my new car🙌🏽 Thanks again Jon for e More

by hnayesha
Recommend Dealer
Yes
Employees Worked With
Jon Scruggs
Dec 30, 2019 -

Genesis of Hazelwood responded

Hello, thank you for your high star rating. We're happy to see that your experience with us was excellent! We hope you continue to choose us for all your automotive needs! Take care!

December 25, 2019

The wife and I went SUV shopping last week. We were looking at 3 different makes. The Napleton Hyundai experience was for the 1st time in many years enjoyable. Khaled our salesman did a great job on gi More

by Brett
Recommend Dealer
Yes
Employees Worked With
Bobby Clifford, Khaled Sir
Dec 30, 2019 -

Genesis of Hazelwood responded

When a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose us for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us. We hope to be of service to you again! Take care!

December 24, 2019

Good dealership. I'd buy from them again. No pressure, no surprises, and reasonable pricing. Overall, a nice easy transaction from start to finish. So far, the best car dealership experience I've ever had. G More

by Jackall
Recommend Dealer
Yes
Employees Worked With
Bobby Clifford, Khaled Sir
Dec 30, 2019 -

Genesis of Hazelwood responded

Hello, your comments keeps us working hard for all our guests! Thanks for taking the time to share your feedback. We hope to see you back again! Take care.

December 23, 2019

stellar service Truly was the best buying experience I’ve had with a dealership. I thank Khaled for helping me along the entire process. Not only did he help with fin More

by boxer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Clifford, Khaled Sir
Dec 26, 2019 -

Genesis of Hazelwood responded

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you for taking the time to leave us your opinions, we love receiving feedback like yours! Thank you for choosing Napleton Hyundai and we hope to see you again! Safe travels!

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