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Genesis of Hazelwood

Hazelwood, MO

3.9
1,164 Reviews
The Ed Napleton Auto Group acquired Napleton Hyundai and Napleton's Hazelwood Genesis on January 8, 2018. Ed Napleton Auto Group is committed to keeping every employee and increasing the community involvement and charitable efforts around the St. Louis area. Napleton Hyundai and Napleton's Hazelwood Genesis proudly continue to service the many cities in or near the St. Louis area. The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
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649 Dunn Rd

Hazelwood, MO

63042

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Showing 1,164 reviews

January 23, 2023

Jessie was a amazing salesperson. He was informative and very helpful. It was a smooth transition. More

by Danni
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jessie Miller
Jan 25, 2023 -

Genesis of Hazelwood responded

Danni, thank you for your positive review. We're glad you found Jessie helpful in purchasing your new vehicle. If you have any further questions, please give us a call. We're always happy to help! Thanks again, Ravonda Price, Regional Customer Relations Manager, 636.926.1528

December 15, 2022

You guys gave me exceptional service, the salesman who helped me to purchase my car Jesse Miller and Mr Durban, thank you so much. Cathy P. Pelzps More

by CPhillipspelzps
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mr Miller and Mr Durbin
Dec 16, 2022 -

Genesis of Hazelwood responded

We're glad to hear our Staff took such great care of you! We hope we can continue to be of service to you down the road! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 29, 2022

Kept the Van for 29 days and gave us back a broken car. Age discriminated and called us and our Van "Old". Charged us 1500.00. Gave us our Van with a door ajar, dome lights flashing, door alarms ringing, a More

by little-bit-ofheaven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Brixie
Nov 30, 2022 -

Genesis of Hazelwood responded

Hi Little-bit-ofheaven. I want to speak with you in more detail about this matter, but I cannot locate your contact information by your username. Please reach out to Ravonda Price, Customer Relations Manager, at 636.926.1528. I look forward to speaking with you.

November 23, 2022

Arick and Thomas did a great job and got into my new car. In and out in under 2hrs. This is my second time shopping with them and I would definitely recommend them to anyone. More

by SMahler1113
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Arick H & Thomas M
November 23, 2022

Price of the car as told to me ended up being $1,000. 00 more that where it started. My fault for missing it. The "salesman " I had did not speak very good English. Not his fault, it was the way it was. More

by Altima Tim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Prestine
Nov 24, 2022 -

Genesis of Hazelwood responded

Hi Altima Tim; I cannot locate your customer profile by your DealerRater user name. When you have a moment, please call Ravonda Price, Customer Relations Manager, at 636.926.1528, so we can discuss this in more detail.

Mar 18, 2024 -

Altima Tim responded

You know what. No need to discuss the happening at your dealership. It happened. It was not pleasant. My experience there was definitely one of the worst ive endured. For sure 1) I will never consider purchasing from your dealership. 2) I will never endorse your dealership. I wish you well.

November 19, 2022

I had an AMAZING experience with the agents at Napleton Hyundai. Thomas Mcafee was so helpful, cooperative and patient! He got me approved when no one else would and was willing to work with me by any mean More

by Annon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thomas Mcafee
Nov 22, 2022 -

Genesis of Hazelwood responded

Annon, we're glad to hear you found our staff to be so informative and helpful. We hope you continue to choose us for all your automotive needs! Take care!

October 20, 2022

The dealership is under construction, so I have to cut them some slack. However, dealing with Jessie Miller has been just great. He made the purchase experience pain free, and has also actually followed More

by danmeyer01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessie Miller
Oct 24, 2022 -

Genesis of Hazelwood responded

Hi, we're happy you found Jessie to be so supportive during your experience here at Napleton Hyundai. Thanks for the recommendation, and have an amazing day!

October 13, 2022

Lousy customer service. Would not honor advertised specials. Promised to make it right but never did. Hard sell to but warranties. Took forever after we filled out everythi More

by Tom
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I guess the sales people I talked to are gone, Dan Loggins
Oct 17, 2022 -

Genesis of Hazelwood responded

Hi Tom, we are so disappointed to learn of this situation you have described. If you would like to discuss your experience in more detail, please give us a call at (314) 817-9000 at your earliest convenience. We always look for opportunities to improve so we hope to hear from you.

October 11, 2022

Heather in sales definitely deserves 5 star people person all the way .. very transparent and easy to work with made the process easy and stress-free must go see her!!!! More

by jwrld91288
Recommend Dealer
Yes
Employees Worked With
Heather Mroczkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2022 -

Genesis of Hazelwood responded

Hello, thank you for your kind review; we are happy to pass along your comments to Heather here at Napleton Hyundai! We hope you continue to choose us for all your automotive needs! Take care!

October 09, 2022

This dealership went above and beyond to assist my family with our car purchase. They made sure to find the best interest rate for financing, offer all warranty options, arrange for me to get picked up from More

by Realtor Kim
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arick, Devin, Kevin, Samuel
Oct 12, 2022 -

Genesis of Hazelwood responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.