Genesis of Hazelwood

Went to have maintenance done on my car and was helped by Stephanie Bailey. She made sure I was taken care of and was very professional. :) Stephanie Bailey. She made sure I was taken care of and was very professional. :) More

See update at the bottom: Booked a VIP appointment yesterday to try and buy a vehicle when they opened this AM. When booking the "VIP" appointment I let them know that we would be driving 2 hours to yesterday to try and buy a vehicle when they opened this AM. When booking the "VIP" appointment I let them know that we would be driving 2 hours to come inspect the vehicle and they said they could tell by the area code of my phone number. Got up early and were at the dealership at 9:15 AM (the designated time). We seemed to have surprised everyone because they were all flat footed when approached and it felt like they just grabbed some random guy (I think they were a salesperson) to talk to us (not what I would consider VIP). When they asked what the appointment was for I told them a Toyota Tundra and that the appointment was set yesterday late afternoon. The person said they would go check on it and disappeared. It took a couple of minutes and they came back and said that the Tundra was sold yesterday at 8 PM and basically started to move me toward the door. When I pointed out that we traveled over 2 hours and it would have been nice for them to have let me know (they confirmed the appointment 2 times the day before) he told me it was "not his problem". I pointed out that he was the face of the dealership and Hyundai to me and his was response was neither professional or correct and then he started to blame the corporate office. Overall I understand that a dealership needs to sell cars but in this case they show a lack of respect for the customers by not calling when it was sold and keeping the car up as for sale on all sites currently. This makes me question how they deal with the people who actually buy a vehicle once it has been purchased, if they show so little concern for a potential client. Update: The home office called me first thing Monday morning (incident happened on Saturday) to apologize for the situation and find out more about what happened. The person who called was interested in what I had to say, was sincerely shocked at the dealerships actions, said that is not how they are trained and apologized again. I am impressed that the corporate ownership does take an active role in the business and listened to my experience. The review didn’t fall on deaf ears so I am improving my rating of the dealership (from 1to4) because of their corporate office attentiveness to focusing on the customer More

Shelly Gowen of Napleton Hyundai is keeper! She made our service experience memorable. She reassured us in a timely manner from start to finish. This made our wait time mild. The Napleton deale She made our service experience memorable. She reassured us in a timely manner from start to finish. This made our wait time mild. The Napleton dealership is clean, employees recognize your presence and there are treats and coffee available. We actually enjoy taking our car in as necessary. When we see the diversity of employees, it assures us of good business practices of this dealership. More

I had to get a new vehicle after vehicle being totaled. I walked in and immediately I received Excellent Customer Service! I worked with Thomas and he was great! Quick response and made sure all of my need I walked in and immediately I received Excellent Customer Service! I worked with Thomas and he was great! Quick response and made sure all of my needs were met for a new vehicle. More

We bought a new 2023 Palisade in November and they still owe us $1000 from the transaction which has gone unpaid. I went up to the dealership about a month ago to collect the check. They didn’t have it. owe us $1000 from the transaction which has gone unpaid. I went up to the dealership about a month ago to collect the check. They didn’t have it. Said it needed two manager’s signatures. Conveniently, they didn’t have two sales managers in the building and told me they’d get it taken care of that day then mail it to me. Haven’t heard from them since. These guys are classic car sales crooks. Buy your Hyundai somewhere else, these guys can’t be trusted. More