Genesis of Hazelwood

I came into the dealership with my parents a week ago looking at a 2015 Hyundai Elantra that was just brought onto the lot that day on March 27, 2024. We were the first people to see the car because of i looking at a 2015 Hyundai Elantra that was just brought onto the lot that day on March 27, 2024. We were the first people to see the car because of it just coming onto the lot but, the car was not up to par. For example, the car had not been cleaned, the brake pads were slightly off, and the car had not been put into the system. Although, we were told we could come in and look at when it was cleaned. There was never a deposit offer made to us because the car was not ready. We expressed great interest in the car and kept contact with the GM( general manager) and the employee who showed my family the car. On this day April 6, 2024, we came into the dealership as the employee said we could to look at the car. As I mentioned previously, the GM continued communication about seeing the vehicle. As we arrived at the dealership around noon we were extremely excited and were given the keys right away to re-check the car. Little did we know, a hour before we arrived they had already shown and sold the car to another gentleman but still kept our hopes high of purchasing the vehicle. As we were on our test drive being 100% sure of purchasing the car, the employee texted my father directly saying, “We need the car back, it’s already been purchased”. As we arrive upon the dealership the employees were clueless and had little care for the situation at hand. They acted oblivious to our prior meetings and did not discuss any solutions to our issue. What really was the tip of the barrel was when my father asked to speak to the manager and as they spoke he gave my father zero respect: he ripped the keys out of his hands, turned his head, gave no eye contact, and at one point my father was speaking through the car window to the manager. I was extremely enraged as my father belittled himself just to have a conversation. As my father is a black, 6ft man it just continued to show the racism of society to have a white male not even have the courage to look my father in the face. He questioned them “Was my money no good as theirs? As we have been continuously communicating and I’ve expressed interest to this car first”. It’s disappointing to think that society is past this but it is brought up in our everyday lives. They had several managers brought up and all had no intention of fixing the car issue of what we had rightfully seen first. The managers had no awareness of what their employees were doing and how business was being done. In the end all we could do was walk away infuriated by the situation. Ultimately, that is why I’m writing this review to publicly show the wrongful service that was given to my family and to give a realistic view to the dealership of how the situation was interrupted to us. More

Frustrating sums up my experience. I live about 6 hours away and prefer to get everything resolved via email before I make the trip there to finalize the deal subject to a test drive f I live about 6 hours away and prefer to get everything resolved via email before I make the trip there to finalize the deal subject to a test drive for new car and their inspection of my trade. I was told by the first person who contacted me that they had a special team for out of state sales and they would contact me ASAP. I waited almost 3 business days and after hearing nothing emailed my contact person again asking if the car had been sold. She apologized for no one contacting me and assured me that someone would be in touch shortly and the car was still available. That was over a day ago and still no contact. I don’t get it. I have successfully bought multiple cars out of state before in this exact manner without a hitch. Maybe I will hear something tomorrow. Maybe not. I’m a serious shopper and if a deal can be made am ready to write a check for the trade difference. So, the jury is still out. That is the reason for the 3 star review. If a deal can be made, great. If we can’t make the numbers work that is fine also. But I want to know that before I drive 6 hours one way. I would simply like to get the process moving so I can make plans to go or move on. I don’t think I’m expecting too much. This dealership has great reviews so honestly I’m quite surprised to be honest. Update, after going another day without hearing from anyone I find the car is no longer on the website. No one bothered to let me know. Overall experience leads me to reduce rating to 2 stars. More

I have never experienced such chaos! . I made an appointment over a month ago for today and called several times before the appointment and left messages and no one EVER CALLED ME BACK! S . I made an appointment over a month ago for today and called several times before the appointment and left messages and no one EVER CALLED ME BACK! So disappointed. I called 5 times to check on my car and got hung up on 5 times. No one ever sent a message to me about my car. When I get there, they are not sure if my car was logged in or not. My car was checked in for a part failure, to repair the glass on the passenger side view mirror and an oil change. The mirror was nor fixed because the communication was not relayed. Now, as I leave the dealership, my check engine light was on in which it was not before as well as the airbag light. I brought it back and the service guy simply said that it just was not turned off. The light was Never on!!. He turned the light off and stated it should be fine. Went to get gas and the light came back on. Now I am furious! I have already been made late to getting on the road for 5 hours. I bring it back and Got attitude from Jim. The service manger had them take the car back into the shop and wouldn't you know it they forgot to tighten some switches! They were willing to have me drive an unsafe car just to get me out of there. This is not the first time they forgotten to tighten something. About a year or so ago came in for a tire rotation and they did not tighten the wheels. Started driving and the wheels became wobbly. I will not take my car back to them. I am extremely frustrated with them! More

AVOID this place, 3 Months and still not resolved in My opinion, they have given me a xx answer and moved on, this place is FULL of the stereotypical car sales people, get the $$$ and never answer calls or opinion, they have given me a xx answer and moved on, this place is FULL of the stereotypical car sales people, get the $$$ and never answer calls or texts. Still owe me $$$ and they won't admit they screwed up, the GM wont even return an email, so ridiculous. Again go elsewhere! More

They are friendly and efficient with their work they make a good deal and work fast. a good deal and work fast. More