Genesis of Hazelwood

I’m an upcoming college student in need of my very first car and I was recommended to go to this dealership, specifically for Jeff Long! Jeff was so kind, patient, knowledgeable, and HONEST with me all thro car and I was recommended to go to this dealership, specifically for Jeff Long! Jeff was so kind, patient, knowledgeable, and HONEST with me all throughout the entire process of checking out a couple of models of cars, to pulling out the lot with a brand new car. As a customer purchasing their very first car, Jeff also reassured me and answered any and all questions I had for just about anything through the process. This is a real and genuine salesman and although the drive from Arnold, MO to Hazelwood was a long one…IT WAS 100% WORTH IT. Highly recommend this dealership and I most definitely recommend going to Jeff! More

am so furious at this dealership!! Do not go here if you don't have a male with you....or if you want a car that isn't a total piece of crap. My wife went up there with our daughter because there was a vehi don't have a male with you....or if you want a car that isn't a total piece of crap. My wife went up there with our daughter because there was a vehicle I was interested in and I had to work. First of all...the way they treated her was absolutely ridiculous. The salesman Uther Williams had no interest in actually listening to what my wife had to say, and instead TOLD her what she wanted to spend and what kind of car she should actually be in. It got to the point where she finally asked for our keys back, and dude refused!! My wife felt like she was being held there against her will. In addition to this, this dealership also lied about how much our trade in would be worth. On the phone it was with 11k but when she got there it was suddenly with 8k. And then the car...oh man the car.. Based on the description it appeared to be a good looking vehicle at a decent price. WRONG...the vehicle was a total piece is xxxx. No where in the description did it mention there was body damage or that it had been in an accident. Uther assumed that since my wife was alone she would just take his word that it was no big deal. Well I had her take it to a mechanic and he was shocked they would even be selling something in such bad condition. Legit had damage everywhere! Funny how that didn't show up in their photos. Uther wasn't happy and told my wife that he was just lying to get her business. Ok bro. Then he tried to put her in a brand new car and would not listen. She said no approximately 6 times and still he insisted. My wife said it felt like car dealership xxxx. That's messed up man. Uther apparently has never heard of term no means no. Without a doubt one of the worst experiences ever and we will never.ever.go back there. And no joke, he's lucky I wasn't there. Because I'm not nearly as kind or polite as my wife. It would have gotten ugly quick. You've been warned. If you choose to go here be prepared to be treated like a piece of crap. Unless you're a dude, then you'll probably be fine. More

Brittany was awesome & great help will come again when I wana trade or in need of an new vehicle & will refer her to other people wana trade or in need of an new vehicle & will refer her to other people More

Victor got me in and out in no time. Extremely nice guy and helped me get into the vehicle I wanted. Thanks again VICTOR! Yes! and helped me get into the vehicle I wanted. Thanks again VICTOR! Yes! More

First off, ask for Jeff Long. One of the nicest salesmen I've ever talked to. Second, I'm all the way from Arnold and the reason why I chose this dealership and drove more than an hour to get there was bec I've ever talked to. Second, I'm all the way from Arnold and the reason why I chose this dealership and drove more than an hour to get there was because I've heard from other friends that these guys are solid. I was blown away with the customer service and experience at this Napleton Hyundai. I told Jeff that I was not in the market yet for purchasing a car, but he still made the effort to walk around the entire dealership lot with me and personally showed me options for a future purchase. Not only will I be purchasing my next car at Napleton Hyundai, but I will make sure that Jeff Long gets my business. At any other dealership if I said "I'm just looking". The salesman would have walked away and ignored me. However at Napleton, not only did they still give me respect and treated me like a real buyer, but they asked me what type of car I would be interested in for my future purchase and talked to me about the potential options that would be available in the coming years. Also one last note, the dealership was very clean and the cars looked like they just came off the assembly line. Like my God, I could see my reflection off the paint. The floors were spotless, the desks were far apart from each other and overall it looked like they took Covid-19 very seriously. More

I want to give a big shout out to Jon Scruggs, for going above and beyond to help me out. He was extremely nice, and his customer service is impeccable. Everytime I go whether it's for service or to purchas above and beyond to help me out. He was extremely nice, and his customer service is impeccable. Everytime I go whether it's for service or to purchase a vehicle he always greets me with a smile and a lot of enthusiasm. He always puts a smile on our face. Thanks Jon!!! Keep up the great work!! Michelle Simril More

Brittany was simply amazing! Her customer service is top-notch and it was a pleasure doing business with her. Napleton Hyundai makes the entire process easy! top-notch and it was a pleasure doing business with her. Napleton Hyundai makes the entire process easy! More

Got to this dealership If you want great customer service and financing. Everyone on the staff deserves an increase in pay and commissions. Give them a chance. and financing. Everyone on the staff deserves an increase in pay and commissions. Give them a chance. More

This is a great service department. I recently had an sudden and unfortunate engine replacement, covered under my Hyundai warranty. Due to a number of factors the job took 69 days to complete. Jesse, my sudden and unfortunate engine replacement, covered under my Hyundai warranty. Due to a number of factors the job took 69 days to complete. Jesse, my service advisor, was straightforward the entire time, keeping me in the loop, being upfront about the long timelines and why, helping to arrange long-term rentals, and generally making a 10 week process easier than it might have been. All I ever ask from a service department is to tell me exactly what's going on and to do honest work and Napleton excels on both. Jesse and the service team are great and I am happy they got me back on the road. More

Brittany was BEYOND amazing! She took time to make sure we knew what we were getting and made the car buying process enjoyable! 10 out of 10! we knew what we were getting and made the car buying process enjoyable! 10 out of 10! More