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Genesis of Hazelwood

Hazelwood, MO

3.9
1,167 Reviews
The Ed Napleton Auto Group acquired Napleton Hyundai and Napleton's Hazelwood Genesis on January 8, 2018. Ed Napleton Auto Group is committed to keeping every employee and increasing the community involvement and charitable efforts around the St. Louis area. Napleton Hyundai and Napleton's Hazelwood Genesis proudly continue to service the many cities in or near the St. Louis area. The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
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649 Dunn Rd

Hazelwood, MO

63042

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Showing 1,167 reviews

August 04, 2021

Got me in something better then what I originally wanted. Heather hospitality was great definitely will be recommend doing business with these guys if your in the market. More

by Tray
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Mroczkowski
Aug 23, 2021 -

Genesis of Hazelwood responded

Hi Tray, we're glad to hear our Staff took such great care of you! We hope we can continue to be of service to you down the road!

August 02, 2021

Visited this dealership for buying new Hyundai Elantra as this was the only dealership in town with the in-stock Elantra. The first one was blue colored 2021. It took 25 minutes for sales man to find the car More

by ha
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mr Duanne, Mr Colby
Aug 19, 2021 -

Genesis of Hazelwood responded

Hi, thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way and we would appreciate the chance to discuss this matter further. If you would like to discuss your experience in more detail, please give us a call at (314) 817-9000 at your earliest convenience. We always look for opportunities to improve so we hope to hear from you. Take care!

July 31, 2021

Large selection of new and preownedcars. Clean facility. Large selection of new and preowned cars. Clean facility. Employees always helpful. They made it a great buying experience. The service department al More

by aldizzle
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Scruggs
Aug 18, 2021 -

Genesis of Hazelwood responded

Hi Aldizzle, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!

July 31, 2021

Awesome atmosphere, great energy and great service! Went in to look at vehicles 2 years ago and now I’ve bought two!!! Thanks A lot!!! More

by Jahan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Scruggs, Jahan Lyte
Aug 18, 2021 -

Genesis of Hazelwood responded

Hi Jahan, thanks for your great review, and for giving our dealership such a high star rating! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

July 31, 2021

All around great experiences. Employee were knowledgeable and friendly. Selection of cars was large. Very good prices. I wouldn’t shop anywhere else for a car More

by Wabrixie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jahan Lyte
Aug 18, 2021 -

Genesis of Hazelwood responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

July 14, 2021

Service Representative Brad G is the BEST! Regardless of the reason for my visit - I am never disappointed. He is always friendly, honest and goes above the call of duty. More

by kmills6115
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Gillen, Service Department
Jul 15, 2021 -

Genesis of Hazelwood responded

Hi, thank you for your kind words and this wonderful review! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 12, 2021

Jahan Lyte was extremely knowledgeable and professional. A pleasure to work with. More

by untishell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cowboy Jones , Jahan Lyte
Jul 13, 2021 -

Genesis of Hazelwood responded

Untishell, thank you for your feedback. We're thrilled you found Jahan to be knowledgeable and the whole experience pleasant and easy.

July 07, 2021

Jake F. and the Napelton team were great to work with. No hassles. We picked up a used car they had recently taken in on trade. Very pleasant team to work with all the way through the process. Definitely wou More

by aldjeep
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Flynn, Devin Kludt
Jul 13, 2021 -

Genesis of Hazelwood responded

We're glad to hear that everything was completed to your satisfaction! Please let us know if there is ever anything else we can assist you with.

July 07, 2021

Experience was great! Very nice looking dealership with a friendly staff. Jahan made the car buying easy with great knowledge and the managers were very professional and helpful. Matt, Steven, Travis, and Al More

by devinkludt42
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex, Matt, Steven, Travis, Colby, and Devin, Earl Byrd, Jon Scruggs, Jahan Lyte, Dan Loggins, Heather Mroczkowski
Jul 13, 2021 -

Genesis of Hazelwood responded

Hi, we're glad to hear that everything was completed to your satisfaction! Please let us know if there is ever anything else we can assist you with.

July 03, 2021

They had a 2019 Jeep Cherokee listed for 27,500 on cars.com so I emailed them about it and they promptly called me. After taking some basic info, the guy sent me a link to fill out to appraise the van More

by Jeremy
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Colby Stroud
Jul 06, 2021 -

Genesis of Hazelwood responded

Hi Jeremy, we regret that this situation has not been resolved to your satisfaction and we would like to try to restore your confidence in our business. Please reach out to us at (314) 817-9000 so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership.

Jul 07, 2021 -

Jeremy responded

There is no way I would ever give you my business. My hope is that other people don’t fall for it

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