Genesis of Greensboro

Slow to finance and not truthfull about finance rate. 15 hours to get the vehicle financed. Told salesman I would go to my bank and called them while I was at dealership. My bank approved me over the pho 15 hours to get the vehicle financed. Told salesman I would go to my bank and called them while I was at dealership. My bank approved me over the phone at 10% the salesman stated I was approved at 8%. Actually the rate was 10.49. Tool forever to verify my income even though I had two forms of income verification I had documentation. Salesman said the tire sensor was bad and wrote it into contract. Two weeks later I called and still no sensor. Spoke with shop and they had not received an order from front. Another 150 miles and four hours later it was repaired until I got 25 miles up the road. I called back next day and got the runaround again. Then I called genesis and raised xxxx. They called back from dealership to make an appointment for a new sensor. Another sever hours later the service guy came out a said that had replaced all sensors. After about 500 miles and 12 hours driving plus the waiting it was fixed. I went to my bank got a signature loan for 8.25% and payed the finance company off. Now waiting for clean title. No liens. Free and clear title. Been almost a month now. I think I was profiled because of my age and how I was dressed. I could have payed cash for 80% of what you had in Stock. Don’t judge what a man can afford because how he looks and talks. More

My car was damaged on their lot by an employee. Only paid for damages… nothing else in compensation. Not happy with the management….didn’t seem to care. Only paid for damages… nothing else in compensation. Not happy with the management….didn’t seem to care. More

Excellent customer service, timely repairs and great communication. Service team is knowledgeable and responsive to inquiries. communication. Service team is knowledgeable and responsive to inquiries. More

Service was top-notch. Was offered a loaner car to drive so I didn't have to wait there. Personnel was very pleasant, and helpful. Would gladly recommend this dealership to Was offered a loaner car to drive so I didn't have to wait there. Personnel was very pleasant, and helpful. Would gladly recommend this dealership to anyone inquiring about a new Genesis! More

My experience at the dealership was amazing. !!!Sales person was very Patient and helpful(Thanks Juan) You were awesome!!!!!! Not to mention, everyone from the front to the back of the dealershi !!!Sales person was very Patient and helpful(Thanks Juan) You were awesome!!!!!! Not to mention, everyone from the front to the back of the dealership was nothing but pleasant and warm. I would recommend this dealership if you’re looking for good customer service and good prices More

The staff was very helpful and friendly. Disappointed getting messages car needs service already.after one day off the lot . It is a certified pre owned. I would have thought they would ha Disappointed getting messages car needs service already.after one day off the lot . It is a certified pre owned. I would have thought they would have check for service More

Enjoyed the experience. All personnel exceptional and very friendly. Very knowledgeable for a new dealership. All personnel exceptional and very friendly. Very knowledgeable for a new dealership. More

Juan was an excellent sales person. Very knowledgeable and patient. Answered all of our questions. He was very enthusiastic about what he was selling and wanted to make sure we were hap Very knowledgeable and patient. Answered all of our questions. He was very enthusiastic about what he was selling and wanted to make sure we were happy with our purchase. More

Jason in the service department always friendly and gets the job done. Very nice guy. the job done. Very nice guy. More

Very easy to schedule service. Quick, friendly and very professional. Second time I have used the dealership for my GV70 service and will definitely continue to do so in the future Quick, friendly and very professional. Second time I have used the dealership for my GV70 service and will definitely continue to do so in the future More