Genesis of Framingham

At first glance, the Genesis of Framingham building may not stand out architecturally, but don’t let that fool you—what this dealership may lack in curb appeal, it more than makes up for with exceptional s not stand out architecturally, but don’t let that fool you—what this dealership may lack in curb appeal, it more than makes up for with exceptional service and an incredibly smooth car-buying experience. From the moment I stepped inside, every interaction with the team was professional, courteous, and efficient. Most notably, Derrick Smellie went above and beyond to make the entire process of purchasing my new Genesis GV80 not only easy but enjoyable. Derrick was knowledgeable, transparent, and truly focused on delivering an outstanding customer experience. His approach was consultative rather than pushy, and he took the time to walk me through every step, answer all my questions, and ensure I felt confident in my decision. The process of building and buying the GV80 was seamless from start to finish. The dealership handled everything with a level of organization and clarity that is rare in today’s car-buying landscape. No games, no surprises—just excellent service. I would absolutely recommend Genesis of Framingham to anyone in the market for a new vehicle, and without hesitation, I’d suggest asking for Derrick Smellie. He sets the standard for what a luxury car buying experience should feel like. More

Overall this was a very positive experience. Sales people were willing to do what it takes to put me in the vehicle I wanted. Sales people were willing to do what it takes to put me in the vehicle I wanted. More

I was able to schedule service at a day/time convenient to me. Good communication from service rep as repairs were done and some issues were discovered. Timely completion of work. to me. Good communication from service rep as repairs were done and some issues were discovered. Timely completion of work. More

Great dealership, super responsive and our salesperson, Kyle, was top notch. Highly recommend to anyone looking for a new Genesis. Kyle, was top notch. Highly recommend to anyone looking for a new Genesis. More

Overall this was a very positive experience buying and picking up the car. Happy I selected a Genesis. picking up the car. Happy I selected a Genesis. More

Stay Away- One of the Worst Customer Experiences I recently visited this dealership where I came prepared to buy a Genesis. There was no one in the showroom and the salesman showed no interest in tal I recently visited this dealership where I came prepared to buy a Genesis. There was no one in the showroom and the salesman showed no interest in talking with me about the car and reluctantly showed me a car in the showroom. At one point, he actually yawned as I was asking him a question with no apology for doing so even when I asked him if he was bored. I asked about a lease program and he had to ask his manager if they had a lease program. The manager also made no attempt to answer questions and gave a price that did not include the package that I stated that I wanted. When I asked how much the package would add to his price, he simply said it would be "more". It was very clear that this dealership does not have a culture that cares about its customers. The other dealerships that I visited on the same day, Infiniti, Audi and Mercedes all had friendly, knowledgeable sale people and made you feel good when walking out. The Genesis dealer, on the other hand, stood out for its dismal approach to customers as well as sales people who do not know and/or care to answer questions. I would never buy here and certainly would not trust that they would provide the level of service I would expect from a luxury car dealer. More