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Genesis of Englewood powered by Benzel-Busch - Service Center

Englewood, NJ

4.7
392 Reviews
Call Service Center (201) 567-1400

392 Reviews of Genesis of Englewood powered by Benzel-Busch - Service Center

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April 16, 2024

Great customer service great staff took care of me right away highly recommend number 1 More

by allensabo74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neysha Ortiz
Report | Print
Apr 17, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your glowing review! We're thrilled to hear that you had a positive experience with our team and that we were able to provide you with excellent customer service. Warm Regards, Michael Hill mhill@benzelbusch.com

April 12, 2024

Great service, very efficient and professional. I would not hesitate to go back there again and recommend Genesis of Englewood. More

by PAULFKRUGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristopher Almanzar, Neysha Ortiz
Report | Print
Apr 17, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you so much for your fantastic review! We're delighted to hear that you had a great experience with our service team. Providing efficient and professional service is what we strive for, and we're thrilled that we met your expectations. Warm Regards, Michael Hill mhill@benzelbusch.com

April 12, 2024

The entire experience, from scheduling the appointment to interacting with the valet staff, was exceptional. Every employee I encountered demonstrated the utmost professionalism and courtesy. Despite the fac More

by MIZSCOTT81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neysha Ortiz
Report | Print
Apr 17, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you so much for your wonderful review! We're thrilled to hear that your entire experience with us, from scheduling your appointment to interacting with our valet staff, was exceptional. Providing top-notch service with professionalism and courtesy is what we aim for, and we're delighted that we could meet your expectations. Warm Regards, Michael Hill mhill@benzelbusch.com

April 12, 2024

The repair for my GV60's recall was completed in the estimated time. When I picked up the car, I mentioned an issue with the front plate's coming off in the car wash. The plate bracket had been installe More

by PESTEROWITZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristopher Almanzar
Report | Print
Apr 17, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for sharing your experience with us! It's our priority to ensure your vehicle is safe and up to standard. We apologize for the inconvenience with the front plate bracket, but we're glad our service technician was able to quickly address the issue for you. Warm Regards, Michael Hill mhill@benzelbusch.com

April 10, 2024

Amazing location, beautiful showroom. Definately will return to get my vehicle serviced there. Great staff More

by rite one mpk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cristopher Almanzar, Neysha Ortiz
Report | Print
Apr 17, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your kind words! We're thrilled to hear that you enjoyed your experience at our location and found our showroom beautiful. We're honored to have the opportunity to serve you, and we look forward to welcoming you back for your vehicle service needs. Warm Regards, Michael Hill mhill@benzelbusch.com

April 08, 2024

Good service, I had some trouble getting my car picked up. Overall service was a quick turn around More

by LOUISJETHRO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neysha Ortiz
Report | Print
Apr 09, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for sharing your feedback with us. We're glad to hear that you received good service overall and that there was a quick turnaround for your vehicle. However, we apologize for any inconvenience you experienced in arranging for your car to be picked up. Your feedback is important to us, and we will take steps to improve our processes to ensure smoother coordination in the future. Warm Regards, Michael Hill mhill@benzelbusch.com

April 07, 2024

great service, good communication. they send you video, text message and also follow up with phone calls. overall excellent service from my end and experience with them. More

by RELIANCENYGROUP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cristopher Almanzar, Neysha Ortiz
Report | Print
Apr 09, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for sharing your feedback with us! We're thrilled to hear that you had a great service experience and found our communication methods to be effective. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We're here to help and are committed to providing you with excellent service every step of the way. Warm Regards, Michael Hill mhill@benzelbusch.com

April 04, 2024

It was great service and great people. Having loaner car was so convenient and service got done perfect. More

by NAYEON624
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cristopher Almanzar, Neysha Ortiz
Report | Print
Apr 09, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for sharing your positive experience with us! We're delighted to hear that you received great service from our team and found our staff to be excellent. We understand the importance of convenience when it comes to servicing your vehicle, and we're glad that providing a loaner car made your experience more seamless. Warm Regards, Michael Hill mhill@benzelbusch.com

April 04, 2024

Knowledgeable, cordial and professional. An awesome service experience delivered by an extraordinary team. There was nothing more I could have asked for. More

by DALORO21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cristopher Almanzar, Neysha Ortiz
Report | Print
Apr 09, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you so much for your kind words and for sharing your wonderful experience with us! We're thrilled to hear that our team provided you with knowledgeable, cordial, and professional service. Warm Regards, Michael Hill mhill@benzelbusch.com

April 03, 2024

Professional and caring service highly recommend looking forward to a great relationship with the dealership More

by Godschosen11561@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristopher Almanzar, Neysha Ortiz
Report | Print
Apr 09, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you so much for sharing your positive experience with us! We're thrilled to hear that you received professional and caring service during your visit to our dealership. Warm Regards, Michael Hill mhill@benzelbusch.com

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